助理技术作家
Associate Technical Writer
超过20年，Smartsheet 一直赋能团队无缝管理任务并更智能地扩展解决方案。现在，在我们最具雄心的篇章中，我们正在将人类团队与AI代理结合。通过协调代理擅长的工作，自动化手动任务，并在大规模中发现洞察，我们为人们腾出空间，专注于真正重要的事情：判断力、创造力和大格局思考。这就是工作中的魔法，也是我们每天为之奋斗的原因。
我们正在寻找一名初级技术作家，负责规划、开发和维护面向客户的Smartsheet帮助中心内容和内部产品文档。你将与产品团队合作，提供并维护作为客户和内部支持基础的文档。作为初级技术作家，你将负责我们产品知识库中的文档质量——使客户、内部团队和AI体验能够自助服务，减少支持和培训负担。你将参与文档、指南和视频内容的改进项目，同时应对快速的产品变化。
你将向位于美国的内容团队经理汇报。该职位可在哥斯达黎加远程工作。你必须居住在哥斯达黎加。
#### **你将**
- 深入了解Smartsheet的产品线，学习所需的技术和功能以准确地进行文档编写
- 精通英语的口语和写作
- 整理规范文档和内部技术FAQ，并利用这些信息创建有针对性的高质量客户文档。交付物包括但不限于：
- Smartsheet帮助网站的技术文章（操作指南、参考、FAQ、故障排除）
- eLearning模块或视频的内容
- 内部文档
- 帮助内容的视觉辅助材料（截图、GIF等）
- 与主题专家（SME）合作，确保工作的技术准确性
- 跟踪并报告自己的项目任务和日程安排，朝着硬性截止日期努力
- 使用AI工具加速内容生产，提高质量，扩大产出——应用已建立的团队流程，并随着工具的发展尝试新的方法
- 参与改进项目，实施内容治理工具，改进流程，并记录变更
- 为支持一致、可扩展内容生产的模板、流程和标准做出贡献
- 管理内容生产任务（将内容从草稿阶段推进到发布）
查看英文原文
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
We are seeking an Associate Technical Writer to plan, develop, and maintain customer-facing content for the Smartsheet Help Center and internal product documentation. You'll partner with the product team to deliver and maintain documentation that serves as the foundation for customer and internal enablement. As an Associate Technical Writer, you own documentation quality across our product knowledge base — enabling customers, internal teams, and AI experiences to self-serve and reducing support and training burden. You'll contribute to improvement initiatives across our documentation, guides, and video content while managing rapid product changes.
You will report to the Manager, Content Team based in the US. This role is eligible for remote work within Costa Rica. You must reside in Costa Rica.
#### **You will**
- Immerse yourself in Smartsheet’s product line and learn the technologies and features as needed to document them accurately
- Speak and write proficiently in English
- Distill specification documents and internal technical FAQs and use the information to create targeted, quality, customer-facing content. Deliverables include but aren’t limited to:
- Technical articles for the Smartsheet Help website (how to, reference, FAQ, troubleshooting)
- Content for eLearning modules or videos
- Internal documentation
- Visual aids for Help content (screenshots, gifs, etc.)
- Work with Subject Matter Experts (SMEs) to ensure the technical accuracy of your work
- Track and report on your own project assignments and schedule, working towards hard deadlines
- Use AI tools to accelerate content production, improve quality, and scale output—applying established team workflows and experimenting with new approaches as the tooling evolves
- Work on improvement projects to implement content governance tools, improve processes, and document changes
- Contribute to templates, processes, and standards that support consistent, scalable content production
- Manage content production tasks (move content from draft document format to the content management system and publish it)
- Review and compile internal change requests and customer feedback and use this information to recommend and implement content changes
- Support video content production including scripting and recording
- Maintain the Smartsheet Help and Learning style guide
- Interpret and factor in data—such as data from Google Analytics—to help plan and prioritize your work
- Optimize content for discoverability via Search
#### **You have**
- 2+ years of experience writing or editing content for a variety of audiences on the web
- A BA in English, Technical Communication, or a related discipline (or equivalent experience)
- Basic understanding of and ability to use HTML formatting
- Strong command of English language both oral and written (C1 and above)
- Experience developing templates and processes for ensuring consistent delivery
- Understanding of SEO and GEO best practices
- Experience using analytics tools (Google Analytics, for example) to make impactful content decisions
- A passion for technology and familiarity with the benefits and challenges of working on a SaaS product
- An ability to distill technical jargon and turn it into clear and professional language that is customer-focused
- Familiarity with video content production — scripting, screen recording, or light editing
- Experience creating screenshots and/or visual diagrams to promote understanding of complex ideas (experience with Photoshop or an equivalent image compositing tool is a plus)
- Strong organizational skills and an ability to perform basic project management and prioritization tasks
- Experience with content production, for example, moving a document from a draft stage in one tool and formatting and publishing it to a CMS
- Experience using one or more content management systems (experience using Drupal 9 or newer is a plus)
- Familiarity with AI tools in professional workflows, including interest in building custom AI configurations and connecting LLMs to external platforms
- A point of view on where AI is taking technical writing, including familiarity with AI writing tools and an interest in expanding how AI is used in content workflows
- Smartsheet Product Certification preferred but not required
**Get to Know Us:**
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
**Equal Opportunity Employer:**
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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