电话客服经理
Telephonic Case Manager
加入Sedgwick,你将参与真正有意义的事业。我们的33,000名同事每天为全球面临意外情况的人们提供帮助。我们邀请你与我们一同成长,体验我们的关怀文化,并享受工作与生活的平衡。在这里,你的成就没有上限。
Newsweek 将 Sedgwick 评为美国最佳职场全国顶级公司
被认证为最佳工作场所®
财富最佳金融服务与保险职场
电话案件管理员
职位主要职责:在与受伤员工、雇主和医疗提供者合作的过程中,制定案件管理策略,通过倡导、沟通和医疗服务协调,促进医疗康复和成功重返工作岗位。
你是否是理想的候选人?我们寻找在协作环境中茁壮成长、致力于提供优质工作的热情候选人。
- 运用你的医学/临床或康复知识和经验,协助管理复杂医疗状况、治疗计划及疾病或伤害后的康复。
- 在一个既能产生影响又可远程办公的环境中,获得有成就感的职业发展。
- 在日常工作中享有灵活性和自主权,包括工作地点和职业路径,同时在非传统环境下为受伤员工争取最有效和高效的医疗治疗。
- 支持我们的“关爱重要”(Caring counts®)使命,为全球一些最好的品牌和组织中的受伤员工提供帮助。
- 加入一家快速成长、行业领先的全球公司,以卓越和客户服务著称。
- 通过职业发展机会、继续教育学分、团队建设活动等庆祝你的职业成就和彼此的成功。
- 获得多样且全面的福利,照顾你的心理健康、身体健康、财务状况和职业需求。
核心职责可能包括:
- 通过电话进行初始和持续的临床评估,以评估受伤员工的伤情、医疗治疗、心理社会需求、文化影响和支持系统。
- 与理赔审查员、客户、受伤员工、律师和主管进行有效沟通并建立关系。
- 识别与康复延迟和/或重返工作岗位相关的问题,并通过创造性思维进行问题解决。
查看英文原文
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Telephonic Case ManagerPRIMARY PURPOSE OF THE ROLE: While partnering with the injured worker, employer, and medical providers, create a case management strategy to facilitate medical recovery and a successful return to work through advocacy, communication and coordination of medical services.
ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work.
- Apply your medical/clinical or rehabilitation knowledge and experience to assist in the management of complex medical conditions, treatment planning and recovery from illness or injury.
- Work in the best of both worlds - a rewarding career making an impact on the health and lives of others, and a remote work environment.
- Enjoy flexibility and autonomy in your daily work, your location, and your career path while advocating for the most effective and efficient medical treatment for injured employees in a non-traditional setting.
- Enable our Caring counts® mission supporting injured employees from some of the world’s best brands and organizations.
- Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.
- Celebrate your career achievements and each other through professional development opportunities, continuing education credits, team building initiatives and more.
- Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.
ESSENTIAL RESPONSIBLITIES MAY INCLUDE:
- Performs initial and ongoing clinical assessment via telephone calls to evaluate the injured worker's injury, medical treatment, psychosocial needs, cultural implications and support systems.
- Effectively communicates and builds relationships with the claims’ examiner, client, injured worker, attorney and supervisor.
- Identifies issues related to delayed recovery and/or return to work and problem solves with a creative thinking approach
- Negotiates treatment and disability duration with providers through use of medical and disability duration guidelines, adhering to quality.
- Identifies opportunities to expedite care for cost containment and timely medical recovery.
- Provides recommendations for alternate clinical resources to support claim resolution.
- Maintains client's privacy and confidentiality, promotes client safety and advocacy; and adheres to ethical, legal, accreditation and regulatory standards.
EDUCATION AND LICENSING:
Current unrestricted RN license(s) in a state or territory of the United States required. Bachelor's degree in nursing (BSN) from accredited college or university or equivalent work experience preferred.
Certification in case management, rehabilitation nursing or a related specialty is highly preferred.
TAKING CARE OF YOU BY:
- Offering flexibility and autonomy.
- Supporting meaningful work that promotes critical thinking and problem solving.
- Providing on-going learning and professional growth opportunities.
- Promoting a strong team environment and a culture of support.
- Recognizing your successes and celebrating your achievements.
- Thrives when everyone is working towards the same vision/goals.
- We offer a diverse and comprehensive benefits including medical, dental vision, 401K, PTO and more beginning your first day.
WORK ENVIRONMENT REQUIREMENTSINCLUDE:
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding
Auditory/Visual: Hearing, vision and talking
NEXT STEPS
If your application is selected to advance to the next round, recruiter will be in touch.
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $70,000 - $72,000. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
#nurse #telephoniccasemanager
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
Originally posted on Himalayas