损失预防专员 (12-9 PM EST)
Loss Prevention Associate (12-9 PM EST)
在Lendbuzz，我们相信金融机会应该更加个性化和公平。我们开发创新技术，为未被服务或被忽视的借款人提供更好的信贷渠道。从我们的员工到经销商、合作伙伴和借款人，我们围绕对多样性承诺和力量的坚定信念打造了公司和文化。我们重视独立和批判性思维。
我们正在寻找一位优秀的团队成员加入，负责管理并协调汽车贷款账户的逾期付款回收工作。该职位的工作时间为美国东部时间晚上12点至晚上9点。
我们相信：
多样性是一种竞争优势。我们庆祝我们的差异，在拥有多种经历、观点和背景的人们共同合作时，我们会变得更好。
同理心是一种力量。我们关心我们的客户，并努力与他们建立长期关系。
简洁是关键特征。我们努力让我们的表单和流程尽可能简单易用。
诚实和透明度不可妥协。我们在所有互动中都融入这些特质。
金融机会属于每个人。我们每天都在努力通过扩展这种机会来改善人们的生活。
如果你也认同这些理念，那么我们很期待收到你的简历！
背景调查
在录用决定达成后，Lendbuzz会进行就业前背景调查。任何对背景调查的评估都将基于个人情况，考虑申请者或员工的具体记录以及特定职位的责任和要求。
招聘联络说明
我们已注意到有人冒充Lendbuzz使用类似邮箱地址（例如@lendbuzzcareers.com）。请注意，我们团队的所有正式邮件均来自@lendbuzz.com。我们永远不会要求提供敏感信息或通过消息应用进行面试。
主要职责
- 执行由管理层分配的逾期账户催收电话、邮件或短信
- 处理与催收相关的来电
- 保持清晰且详细的记录
- 设置并处理一次性及定期付款
- 为逾期账户准备预扣押状态
- 执行查找客户位置的跟进工作
- 及时有序地发送通知，与客户沟通
- 审查已被转交进行扣押和法律行动的账户
查看英文原文
At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.
We are looking for an outstanding team member to join in managing and coordinating the collection of delinquent payments for auto loan accounts. The hours for this role are 12 - 9 PM EST.
We believe:
Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.
Compassion is a strength. We care about our customers and look to build long-term relationships with them.
Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.
Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.
Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.
If you believe these things too then we would love to hear from you!
Background Checks
After an offer is accepted, Lendbuzz conducts a pre-employment background check. Any evaluation of the background check will be subject to an individualized assessment, taking into account the applicant’s or employee’s specific record and the responsibilities and requirements of the particular role.
A Note on Recruiting Outreach
We’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @lendbuzzcareers.com). Please note that all legitimate emails from our team come from @lendbuzz.com. We will never ask for sensitive information or conduct interviews via messaging apps.
Key Responsibilities
- Perform delinquent account collection calls, emails, or text messages assigned by management
- Service inbound customer calls pertaining to collections
- Maintain clear and descriptive notes
- Set up and process one-time and recurring payments
- Prepare delinquent accounts for pre-repossession status
- Perform skip trace duties to locate customers
- Communicate with clients in a timely and orderly fashion by sending out notices
- Review accounts that have been referred for repossession and legal actions against debtors
- Assist subordinates with collection activities in difficult cases and recommend collection techniques
- Issue written and oral instructions
- Enforce compliance with Collection Standard of Conduct policies
- Perform various administrative functions
Key Requirements
- Proficiency in both Spanish and English is preferred
- One plus years' experience with collections in a call center environment
- Skip trace experience
- Auto collections experience is preferred
- Previous work in collections, preferably in the automotive industry
- Outstanding customer, communication and organizational skill
- High level of integrity
- Strong sense of teamwork yet able to work independently