客户参与运营经理
Client Engagement Operations Manager
Assured致力于革新保险行业。理赔处理（即我们是否应该支付这笔索赔？）虽然常常被忽视，却是整个行业的基础。目前这一过程高度依赖人工，涉及电话、传真和直觉判断，每年耗费数十亿美元。我们可以做得更好。
在Assured，我们为大型保险公司提供他们需要的软件解决方案，以在现代、技术驱动的世界中取得成功。从自助理赔软件到后端欺诈检测，我们是为全球最大的保险公司之一提供理赔处理支持的核心引擎。
我们面临的挑战深刻而多样，从为最紧张和脆弱的索赔人创造带来安心和清晰度的数字体验，到在数十亿美元的理赔支付上协调大规模的机器学习驱动决策，Assured的生活充满活力、协作和成就感。
我们正在寻找一名**客户参与运营经理**，带领我们的客户参与（CE）职能进入一个**AI原生**的运营环境。这是一个由建设者担任的角色，适合那些将操作摩擦视为可以通过更好的系统、更智能的工具和精心设计的AI来解决的问题的人。你将处于CE团队运作的核心——从头开始重新构想流程，将AI代理和自动化嵌入日常工作中，并提升团队所做一切工作的效率和质量。
这个职位适合一位能够自主行动、在模糊环境中茁壮成长、快速推进并能通过跨部门合作将战略愿景转化为实际成果的人。
### **你将负责**
🚀 **领导客户参与的AI原生转型。** 设定并推动一个CE组织的愿景，其中AI融入工作方式的核心——从客户互动到内部运营，并在整个团队中倡导采用。
⚡ **积极提升效率和质量。** 持续识别流程优化的机会，消除手动劳动，提高团队产出的质量。你不会等待问题被交给你；你会主动寻找并解决问题。
🤖 **构建AI代理和内部工具。** 设计、原型设计并部署跨多个系统的AI代理和内部工具，为团队提供杠杆作用，腾出时间从事更高价值的工作。
🗺️ **负责战略路线图。** 制定并执行CE运营的季度战略计划，将高层次的战略目标转化为具体行动。
查看英文原文
Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better.
At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world.
The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.
We're looking for a **Client Engagement Operations Manager** to lead our Client Engagement (CE) function into an **AI-native** operating environment. This is a builder's role for someone who sees operational friction as a problem to be solved with better systems, smarter tooling, and well-designed AI. You'll sit at the center of how our CE team works — reimagining processes from the ground up, embedding AI agents and automation into daily workflows, and raising the bar on both efficiency and quality across everything the team does.
This role is ideal for a self-starter who thrives with ambiguity, moves fast, and knows how to turn a strategic vision into shipped outcomes by partnering across the organization.
### **What You'll Do**
🚀 **Lead the AI-native transformation of Client Engagement.** Set and drive the vision for a CE organization where AI is woven into the core of how work gets done — from client interactions to internal operations — and champion adoption across the team.
⚡ **Proactively drive efficiency and quality.** Continuously identify opportunities to streamline workflows, eliminate manual toil, and improve the quality of the team's output. You won't wait to be handed problems; you'll go find them and fix them.
🤖 **Build AI agents and internal tools.** Design, prototype, and deploy AI agents and internal tooling that connect across many different systems, giving the team leverage and freeing up time for higher-value work.
🗺️ **Own the strategic roadmap.** Develop and execute a quarterly strategic plan for CE Operations, translating high-level goals into concrete initiatives with clear owners, milestones, and measurable outcomes.
📚 **Own the team's knowledge sources.** Take ownership of knowledge assets such as the Client Engagement Knowledge Base, keeping them accurate and useful, and proactively suggest new layers of knowledge and documentation that would benefit the CE team.
🤝 **Work cross-functionally to drive results.** Partner across Client Engagement, Sales, Engineering Operations, Product Operations, and other teams to align on priorities, remove blockers, and deliver outcomes that no single team could achieve alone.
📊 **Measure and iterate.** Define the metrics that matter for CE operational health, track progress against them, and use data to continuously refine how the team operates.
### **What You'll Bring 🎯**
🧭 Proven experience in an operations, strategy, or program management role, ideally within a client-facing or go-to-market organization.
🛠️ Hands-on familiarity with **building AI agents and internal tools** that integrate across multiple systems and platforms. You're comfortable getting into the details of how automations and integrations actually work.
🏃 A **self-starter** who can independently develop a quarterly strategic plan and work across multiple stakeholders to drive it to completion.
🌐 Demonstrated success **working cross-functionally** across teams such as CE, Sales, Engineering Operations, and Product Operations — you know how to build trust, align competing priorities, and get things done through influence.
🔍 A proactive mindset: you spot inefficiencies and quality gaps before they become problems and take ownership of solving them.
📈 Strong analytical skills and comfort using data to inform decisions and measure impact.
💬 Excellent communication skills, with the ability to translate between technical and non-technical stakeholders.
### **Why This Role Matters**
Client Engagement is on the front line of our relationship with customers. By making this team AI-native, more efficient, and higher-quality, you'll directly shape the experience clients have with us and set the standard for how modern operations teams should run. If you want to build the future of a function rather than just maintain it, this is your role.
**Benefits:**
🤑 Competitive Compensation: Competitive salary and equity packages for all employees
🏥 Healthcare Plan: Platinum medical, dental, and vision
🛡️ Free life insurance: Including long-term disability & short-term disability
🏄 Unlimited PTO: Uncapped vacation days & paid holidays
👶 Family Leave: Maternity & paternity
📈 401(k) Contribution: Assured contributes 3% of your income, even if you don't contribute
🏠 WFH Benefits: Lunch on us 2x/week, monthly phone stipend & other home office perks
👪 Health FSAs & HSAs: Pre-tax accounts for out-of-pocket medical expenses
🤝 Team events & Offsites: We're remote, but we regularly get together
****We have been made aware of individuals falsely posing as recruiters from Assured Insurance Technologies Inc. Please note that we only contact candidates from official @** [**assured.claims**](http://assured.claims) **email addresses and all interviews are conducted through verified company channels. If you are unsure whether a message is legitimate, please contact us directly at recruiting-ops@assured.claims before sharing any personal information****
**Our Commitment:**
_We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation._