高级销售主管 - 零售解决方案 - 西海岸
Sr. Sales Executive - Retail Solutions - West Coast
SGS 是检验、验证、测试和认证服务领域的全球领导者和创新者。自1878年成立以来，SGS 被公认为质量与诚信的全球标杆。在全球130个国家拥有超过97,000名员工，运营着超过2,400家办事处和实验室，我们通过确保产品和服务的质量与安全，为几乎每个行业提供服务。
在全球范围内受到信赖，SGS 是市场领导者，因为我们对每一件事都投入了100%的热情、自豪感和创新精神。我们鼓励新想法，欢迎挑战我们做事方式的人。我们将100%致力于帮助你实现全部潜力。
简介
负责推动与 SGS 零售解决方案计划一致的指定全球客户的收入增长和战略关系强化。制定并执行全球客户策略，协调跨区域活动，并确保高水平的客户满意度和服务交付
职位职责
· 制定并执行与 SGS 业务目标一致的全球客户策略。
· 作为主要客户联系人，协调 SGS 各业务线和 SGS 分公司之间的沟通和服务交付。
· 通过与关键决策者建立更紧密的关系，并在客户账户及 SGS 各业务线中发现新的机会来推动收入增长。
· 管理与指定客户之间的全球协议、合同和商业关系。
· 监控客户绩效是否符合 KPI、服务级别协议、财务目标和客户满意度指标。
· 主导定期的业务评审、绩效评审、业务发展会议等。
· 确保及时提交报告、发票和沟通内容，同时监控收入趋势和 DSO。
· 解决服务交付问题并管理索赔，以维护良好的客户关系。
· 跟踪影响客户的市场趋势、监管发展和竞争对手动态。
· 推广 SGS 品牌、能力和诚信，同时确保遵守 SGS 政策、安全标准和《诚信准则》。
· 完成其他指派的任务。
教育与经验
要求：
· 理科分析科学、工程或商业相关专业学士学位或同等教育背景，以及
· 至少5年客户管理、客户服务或其他相关岗位经验，且有成功记录，以及
查看英文原文
SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.
Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.
SUMMARY
Responsible for driving revenue growth and strengthening strategic relationships within assigned global accounts in alignment with SGS Retail Solutions initiatives. Develops and executes global account strategies, coordinates cross-regional activities, and ensures high levels of customer satisfaction and service delivery
JOB FUNCTIONS
· Develop and execute global account strategies aligned with SGS business objectives.
· Serve as the primary client contacts, coordinating communication and service delivery across SGS business lines and SGS affiliates.
· Drive revenue growth by expanding relationships with key decision-makers and identifying new opportunities within the account and across SGS business lines.
· Manage global agreements, contracts, and commercial relationships with assigned accounts.
· Monitor account performance against KPIs, service level agreements, financial targets, and customer satisfaction metrics.
· Lead regular business reviews, performance reviews, business development meetings, etc
· Ensure timely delivery of reports, invoices & communications, while monitoring revenue trends and DSO
· Resolve service delivery issues and manage claims to maintain strong client relationships.
· Track market trends, regulatory developments, and competitor activity impacting the account.
· Promote the SGS brand, capabilities, and integrity while ensuring compliance with SGS policies, safety standards, and Code of Integrity.
· Performs other duties as assigned.
EDUCATION AND EXPERIENCE
Required:
· Bachelor’s degree or equivalent educational background in Analytical Sciences, Engineering and Business relevant education, AND
· Minimum of 5 year experience in account management, customer services or other relevant experience for the position with successful track record, AND
· Minimum of 3 year experience in the TIC industry for the relevant business unit, AND
· Experience in international / multi-cultural environments
KNOWLEDGE / SKILLS / ABILITIES
· Language Skills: English, Advanced required, Other language skills are a plus
· Strong account management, negotiation and relationship building skills
· Strong leadership skills with excellent communication and presentation skills
· Computer Skills: - Proficient in Microsoft suite (Word, Excel, Access, Power Point, and Outlook) required. Computer literacy (creating, filing, saving/uploading, searching, backup, etc.).
· Experience using Salesforce for pipeline management, forecasting, and client relationship tracking
· Self-driven, results oriented, and able to work independently in a fast paced environment.
· Strong problem-solving and organizational skills.
TRAVEL
· Travels up to 30-50% of time. Some travel might be international.
Compensation
The expected salary for this position is $100,000 to $140,000 per year. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications.
Our Benefits
We care about your total well-being and will support you with the following, subject to your location and role.
· Health: Medical, dental and vision insurance, life insurance, employee assistance programs.
· Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).
· Happiness:· Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program
· Work-Life Balance: Paid-time off and family leave
In compliance with applicable state and local pay transparency laws, we provide clear and equitable compensation information for all applicants.
Position anticipated to close November 2, 2026.
Additional information
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a callback. Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.