助理总监，外部枢纽项目
Associate Director, External HUB Programs
关于艾伯维
艾伯维的使命是发现并提供创新药物和解决方案，解决当前严重的健康问题，并应对未来的医疗挑战。我们致力于在多个关键治疗领域，包括免疫学、肿瘤学和神经科学，对人们的生活产生重大影响，以及我们在Allergan Aesthetics产品组合中的产品和服务。有关艾伯维的更多信息，请访问我们的网站 www.abbvie.com。关注我们在 LinkedIn、Facebook、Instagram、X 和 YouTube 上的账号。
职责：
负责监督支持艾伯维的可及性和可负担性项目的 OneHUB 外部枢纽供应商，与 OneHUB 和艾伯维患者服务团队紧密合作。负责多个外部枢纽合作伙伴的绩效管理、运营卓越和持续改进。
管理日常供应商监督工作——包括确保所有供应商满足或超越服务级别协议（SLA）、质量标准、合规要求和不断变化的业务需求。
与艾伯维患者服务团队和品牌相关方密切合作，将战略重点转化为操作执行。主动识别跨供应商的绩效提升机会，以优化患者体验、效率和整体项目效果。
具备强大的商业敏锐度和规范的治理能力，以确保运营严谨性、财务责任和可持续表现。
职责：
外部枢纽供应商治理与绩效监督
· 监督多个合作伙伴的外部枢纽供应商绩效。
· 确保遵守合同义务、SLA、KPI、质量标准和合规要求。
· 支持制定和维护治理框架、汇报结构和绩效评审频率。
· 与外部枢纽供应商进行业务审查
· 识别绩效差距，并与明确的责任人制定纠正行动计划，实现可衡量的结果。
财务与风险监督
· 监控供应商的财务表现和资源使用情况。
· 识别运营、合规和绩效风险；实施缓解策略。
· 确保在患者支持运营中遵守监管和质量标准
业务合作
· 与艾伯维患者服务团队紧密合作，了解不断变化的战略、患者支持模式和品牌需求。
· 将战略转变（例如新产品发布、生命周期变化、可及性模型更新）转化为
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About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Purpose:
Provides oversight for OneHUB External Hub vendors who support AbbVie’s Access and Affordability programs, engaging closely across OneHUB and AbbVie Patient Services. Responsible for performance management, operational excellence, and continuous improvement across multiple external hub partners.
Manages day-to-day vendor oversight – including ensuring all vendors meet or exceed service level agreements (SLAs), quality standards, compliance requirements, and evolving business needs.
Partners closely with AbbVie Patient Services and brand stakeholders to translate strategic priorities into operational execution. Proactively identifies cross-vendor performance enhancement opportunities to optimize patient experience, efficiency, and overall program effectiveness.
Operates with strong business acumen and disciplined governance to ensure operational rigor, financial stewardship, and sustainable performance.
Responsibilities:
External Hub Vendor Governance & Performance Oversight
· Oversee external hub vendor performance across multiple partners.
· Ensure adherence to contractual obligations, SLAs, KPIs, quality standards, and compliance requirements.
· Support the development and maintenance governance frameworks, reporting structures, and performance review cadence.
· Conducts business reviews with external hub vendors
· Identify performance gaps and direct corrective action plans with clear accountability and measurable outcomes.
Financial & Risk Oversight
· Monitor vendor financial performance and resource utilization.
· Identify operational, compliance, and performance risks; implement mitigation strategies.
· Ensure adherence to regulatory and quality standards within patient support operations
Business Partnership
· Partner closely with AbbVie Patient Services to understand evolving strategy, patient support models, and brand needs.
· Translate strategic shifts (e.g., new product launches, lifecycle changes, access model updates) into operational direction for vendors.
· Provide regular performance updates, risk assessments, and strategic recommendations to internal stakeholders.
· Ensure vendor capabilities and resource models scale appropriately to meet changing business demands.
· Foster a culture of ownership, proactive problem-solving, and continuous improvement.
Cross-Vendor Optimization & Continuous Improvement
· Proactively identify opportunities to enhance performance, improve efficiency, and standardize best practices across vendors.
· Leverage data and insights to compare performance trends and identify scalable improvement opportunities.
· Guide vendors on implementation of process enhancements, staffing adjustments, workflow redesign, or technology optimization.
· Drive root cause analysis and mitigation planning for systemic or recurring issues.
Team Leadership & Development
· Lead and develop a team responsible for external hub vendor relationship management and performance monitoring.
· Set clear priorities, accountability standards, and performance expectations.
· Coach team members to elevate vendor management capabilities, analytical rigor, and operational effectiveness.
Qualifications:
List required and preferred qualifications (up to 10). Include education, skills and experience.
· Bachelor’s Degree required.
· 7+ years of experience in vendor management, operations leadership, patient services, access support, or related commercial operations.
· Experience within healthcare, biopharma, patient services, specialty pharmacy, or access support environments preferred.
Key Stakeholders:
Patient Intake and Access Support Pillar Lead, External Hub Lead (Director), OneHub External Partnerships, AbbVie Patient Services Hub Strategy team
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
· The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
· We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
· This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
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