客户服务代表, UT（10/19入职）
Customer Service Representative, UT (10/19 Start)
Progressive Leasing 是一家领先的店内和电子商务租赁购买解决方案提供商。在金融科技领域拥有超过 20 年的经验，我们通过创新、简化和重视人才，从初创公司成长为行业领导者。我们是 PROG Holdings（纽约证券交易所代码：PRG）的子公司，这是一家金融科技控股公司，旗下有三个业务板块：Progressive Leasing、Purchasing Power（一种利用工资扣除方式为消费者产品和服务提供员工购买计划的领先服务）以及 Four，一个“现在购买，稍后付款”（BNPL）平台。
我们现在正在招聘客户服务员，以帮助公司发展并实现我们的使命！
此职位为居家办公岗位，您必须居住在犹他州德雷珀市 60 英里半径范围内。
员工价值主张（EVP）：PROG 致力于为人们提供机会；提供包容性协作的机会、创新的机会和发展机会。
我们是一支运营专家团队，对我们在为客户提供的运营卓越和世界级体验中起着至关重要的作用。Progressive Leasing 以高质量的服务著称，我们热爱在所有工作中不断追求卓越和同理心！我们致力于在团队中创造归属感、包容性、多样性和公平性的文化，并庆祝每位个体的贡献和独特性。我们的客户服务部门有一个目标：在与客户和代理人的互动中创造积极、吸引人且难忘的体验，同时推动业务发展。
你将：一位热爱带领他人提供世界级客户体验的客户服务明星。客户服务不仅仅是一个部门，而是一个核心价值观，你将负责在客户的租赁购买体验中提供支持，每一次通话都有机会带来改变。我们期望客户服务代表在每次通话中都能清晰有效地沟通，并保持积极的态度解决问题，以确保客户的需求得到满足。虽然每次通话内容不同，但提供世界级体验的目标始终一致。
我们日常的工作包括：
- 负责接听和拨出电话
- 为客户提供顶级的支持和服务
详细信息：
- 开始日期：2026 年 10 月 19 日星期一
- 虚拟培训：4 周，全职/强制参加，周一至周五，上午 8:30 至下午 5:00；要求 100% 出勤率
- 全职班次可选：工作日，上午 8:30 至下午 5:00
查看英文原文
Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.
We are currently hiring Customer Service Representatives to help grow our company and ensure our mission is achieved!
Thіѕ rоlе іѕ а wоrk-frоm-hоmе роѕіtіоn аnd you must reside within a 60-mile radius of Draper, Utah.
Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.
WE ARE: A team of operations experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness. Our Customer Service department has one goal: to create a positive, engaging, and memorable experience for our customers and agents while driving the business.
YOU ARE: A Customer Service rockstar who loves leading others to provide a world class customer experience. Customer Service is not just a department but an essential value, you will be responsible for supporting our customers through their lease-to-own experience you have the opportunity to make a difference on every call. We expect that our Customer Service Representatives have clear effective communication, and a positive attitude while problem-solving on every call to ensure that our customer’s needs are met. While every call varies the goal of providing a world-class experience is the same.
OUR DAY-TO-DAY:
- Responsible for in-bound and out-bound calls
- Provide top tier support and service to our customers
THE DETAILS:
- Start Date: Monday, October 19, 2026
- Virtual Training: 4 weeks, Full Time/mandatory, Monday-Friday, 8:30AM-5:00PM; 100% attendance required
- Full Time Shifts Available: Weekdays, between 8:30AM-7:00PM
- Every Saturday OR Every Sunday Required, between 8:00AM-7:00PM
- Compensation: $17.00/HR
YOU’LL BRING:
- Customer Service experience with impeccable interpersonal skills
- Excellent verbal and written communication skills
- Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously
- Phone experience in a customer service/call center environment
- High school diploma or GED equivalent, must also be 18 years or older
- AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve.
REQUIREMENTS FOR WORK FROM HOME:
- You must be located within a 60-mile radius of Draper, UT
- You must have a designated home-based workspace (one that is quiet and free from distractions)
- You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)
WE OFFER:
- Competitive Compensation
- Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
- Company Matched 401k
- Paid Time Off + Paid Holidays + Paid Volunteer Time
- Diversity Alliance Resource Groups
- Employee Stock Purchase Program
- Tuition Reimbursement
- Charitable Gift Matching
- Job Required Equipment & Services Will Be Provided
Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.
Originally posted on Himalayas