用户体验研究员
UX Researcher
关于公司：
Netomi 是企业客户体验领域的领先代理型 AI 平台。我们与 Delta 航空、MetLife、MGM、United 等全球顶级品牌合作，通过整个客户旅程实现代理型自动化的大规模应用。我们的无代码平台提供最快的产品上市时间、最低的总体拥有成本，以及适用于任何 CX 场景的 AI 代理的简单、可扩展管理。由 WndrCo、Y Combinator 和 Index Ventures 投资，我们帮助企业在效率、成本降低和提升客户体验质量方面取得突破。
想要成为人工智能革命的一部分，改变全球最大品牌做生意的方式吗？加入我们！
职位描述
你将成为产品和设计团队中用户的声音，既进行塑造我们开发内容的形成性研究，也进行确保我们正确构建的验证性研究。你不会在真空环境中进行研究：你将直接接触我们的外派团队，推动客户对话，并与我们的 AI 实施团队和 Forward Deployed Engineers（FDE）合作，他们每天都在客户部署中工作。很少有研究人员能如此贴近真实的企业痛点。
职责
- 规划并执行形成性研究（发现访谈、现场研究、任务分析）以指导产品策略和路线图决策
- 执行验证性研究（可用性测试、概念测试、Beta 反馈循环），在设计发布前和发布后对其进行压力测试
- 与外派和面向客户的团队合作，招募参与者并推动持续的客户对话
- 从 AI 实施团队和 FDE 中挖掘洞察，将一线部署中的痛点转化为可操作的用户体验改进
- 将发现整理成清晰、优先级明确的建议，供产品和设计团队立即采取行动
- 建立轻量、可重复的研究实践，随着团队成长而扩展，包括自助工具和洞察库
- 在初创公司速度下倡导研究严谨性：使用合适的方法，快速响应，避免研究表演
要求
- 4–7 年的 UX 研究经验，最好是在 B2B/企业 SaaS 或技术复杂的产品上
- 对定性和定量方法都有扎实掌握，并具备在适当时候选择使用哪种方法的判断力
- 有与企业用户和买家进行研究的经验，而不仅仅是消费者
- 能够独立工作：你负责定义自己的研究范围，管理自己的流程，并从头到尾推动项目
查看英文原文
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
You'll be the voice of our users inside Product and Design, running both formative research that shapes what we build and validation research that ensures we built it right. You won't be researching in a vacuum: you'll have direct access to our outbound teams to drive customer conversations, and to our AI implementation teams and Forward Deployed Engineers who live inside customer deployments every day. Few researchers get this close to real enterprise pain points.
Responsibilities
- Plan and run formative research (discovery interviews, field studies, jobs-to-be-done analysis) that informs product strategy and roadmap decisions
- Run validation research (usability testing, concept testing, beta feedback loops) to pressure-test designs before and after they ship
- Partner with outbound and customer-facing teams to recruit participants and drive ongoing customer conversations
- Mine insights from AI implementation teams and FDEs, turning frontline deployment pain points into actionable UX improvements
- Synthesize findings into clear, prioritized recommendations that Product and Design can act on immediately
- Build lightweight, repeatable research practices that scale with the team, including self-serve tools and insight repositories
- Champion research rigor while moving at startup speed: right-sized methods, fast turnarounds, no research theater
Requirement
- 4–7 years of UX research experience, ideally on B2B/enterprise SaaS or technically complex products
- Strong command of both qualitative and quantitative methods, and good judgment about which to use when
- Experience researching with enterprise users and buyers, not just consumers
- Ability to work independently: you scope your own studies, manage your own pipeline, and drive projects end to end
- Excellent synthesis and storytelling skills; your readouts change decisions, not just inform them
- Comfort with ambiguity and technical depth; curiosity about AI and how enterprises adopt it
- Strong collaboration across Product, Design, Engineering, and go-to-market teams
Why This Role
- Unmatched access: direct lines to customers, outbound teams, and FDEs embedded in Fortune 500 deployments
- Real influence: research here shapes the roadmap of a category-defining platform, not the margins of it
- Frontier domain: agentic AI is being defined right now; you'll uncover what enterprises actually need to trust and adopt it
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Originally posted on Himalayas