销售培训高级总监
Sr Dir, Sales Training
#### 公司简介
一切始于工程师Fred Luddy为他的同事Phyllis编写代码，自动化了一个繁琐的任务。她喜极而泣。这一时刻激发了Fred创建一家公司，让每个人都能摆脱琐事，专注于有意义的工作。如今，ServiceNow是企业转型的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流程，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在构建一种AI原生文化，让技术和人才携手不可阻挡。而我们才刚刚开始。
加入我们，让AI为人们工作。
#### 职位描述
**你在这个职位中将负责：**
- 在整个组织中打造差异化、自助式客户体验
- 积极参与并推动跨团队持续选择和构建正确平台的努力
- 协调并管理内容管理、流程开发和体验/认可设计的中心计划
- 制定并管理Training @ Scale路线图，与IT、课程开发、认证和培训应用开发紧密合作，推出并持续优化在线自助产品
- 参与设计和执行与公司目标和整体客户成功组合一致的定价、许可和收入模型
- 设计并执行内部和外部客户反馈循环，鼓励快速迭代、实验和创新
#### 资格要求
**要在这个职位上取得成功，你需要具备：**
- 有利用或批判性思考如何将AI整合到工作流程、决策或问题解决中的经验。这可能包括使用AI驱动的工具、自动化工作流、分析AI驱动的见解，或探索AI对职能或行业的影响。
- 5年以上复杂全球项目管理经验，并有跨职能经验的证明
- 有产品管理和产品策略经验者优先
- 能够影响并领导多样化的利益相关者
- 强大的沟通和演示能力
- 有制定全面项目参数、项目计划和发布路线图的证明能力
- 5年以上使用云平台技术的经验
- 5年以上与云平台客户合作的经验，最好有培训或实施经验
- 有协作和建立关系的证明能力
查看英文原文
#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
**What you get to do in this role:**
- Work across the organization to create a differentiated, self-service customer experience
- Actively engage in and drive the ongoing cross-team effort to select and build on the right platform
- Coordinate and manage the central plan for content management, process development, and experience/recognition design
- Create and manage the Training @ Scale roadmap, collaborating closely with IT, curriculum development, certification, and training application development to launch and continuously enhance the online, self-service product
- Contribute to the design and execution of a pricing, licensing, and revenue model that aligns to corporate goals and the overall Customer Success portfolio
- Design and execute internal and external customer feedback loops to encourage rapid iteration, experimentation, and innovation
#### Qualifications
**To be successful in this role you have:**
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 5+ years in complex global program management with demonstrated cross-functional experience
- Demonstrated product management and product strategy preferred.
- Ability to influence and lead a diverse set of stakeholders
- Strong communication and presentation skills
- Proven ability to develop comprehensive program parameters, project plans, and release roadmaps
- 5+ years working with cloud platform technologies
- 5+ years working with cloud platform customers, preferably with training or implementation experience
- Proven ability to collaborate and build relationships at all levels of the organization
JV19
For positions in this location, we offer a base pay of **$220,300 - $396,500**, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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