定价经理
Pricing Manager
#### 公司简介
一切始于工程师Fred Luddy为他的同事Phyllis编写了一段自动化繁琐任务的代码。她感动得喜极而泣。这一时刻激发了Fred创建一家公司，让每个人都能摆脱琐事，专注于有意义的工作。如今，ServiceNow是企业转型的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流程，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在打造一种AI原生文化，让技术和人才携手不可阻挡地前进。而我们才刚刚开始。
加入我们，让AI为人们工作。
#### 职位描述
ServiceNow正在寻找一位杰出的高级定价经理加入我们的定价策略团队，为所有ServiceNow产品提供需求和运营准备。项目包括主要版本和临时更新的定价和包装运营准备、需求收集、协调与规划、定价政策文档、赋能和发布。候选人将与我们的业务单元、产品准备、CRM和销售财务团队紧密合作，从关键利益相关者处收集需求，并在多个团队之间协调准备工作的进行。
职责：
- 领导团队的日常运营。
- 作为现场的可信顾问，提供关于ServiceNow定价和产品模型、产品配置、项目和政策的建议。
- 推荐改进定价框架、流程和运营的方法，以提高决策质量、销售速度、交易台的可扩展性、客户满意度和客户成功。
- 推动商业模式和定价流程的创新，以加速增长。
- 帮助加强销售有效性、遵守全球定价政策以及定价框架的可扩展性。
- 与法务、财务、销售和产品团队建立高效的关系和反馈机制。
- 负责定价治理相关的计划、执行和实施流程改进项目。
- 作为产品经理和其他关键合作伙伴在定价和组合管理评审流程中的主要支持资源，负责指导他们如何完成流程，使新产品上市或对现有产品定价进行更改。
- 负责维护、更新和优化与定价和组合管理评审相关的流程和政策文档，并确保广泛传播。
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#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
ServiceNow is seeking an exceptional Sr Pricing Manager to join our Pricing Strategy team to provide requirements and operational readiness for all ServiceNow products. Projects include the operational readiness of pricing and packaging for major releases and interim updates, requirements gathering, coordination and planning, pricing policy documentation, enablement, and launch. The candidate will work closely with our BUs, product readiness, CRM, and sales finance teams, gathering requirements from key stakeholders and coordinating readiness across multiple teams.
Responsibilities:
- Lead the Day-to-Day operations of the team.
- Serve as a trusted advisor to field on ServiceNow pricing and product models, product configuration, programs, and policies.
- Recommend ways to evolve pricing frameworks, processes, and operations to improve decision quality, sales velocity, deal desk scalability, customer satisfaction, and customer success.
- Drive business model and pricing process innovation to accelerate growth.
- Help strengthen sales effectiveness, compliance with global pricing policies, and pricing framework scalability.
- Build productive relationships and feedback loops with Legal, Finance, Sales, and Product teams.
- Responsible for planning, performing, and implementing process improvement initiatives related to pricing governance.
- Responsible for being the primary resource for product managers and other key partners for support on the pricing and portfolio management review processes and how to navigate the processes to get new products to market or get changes made to existing product pricing.
- Responsible for maintaining, keeping current, and enhancing the process and policy documentation related to pricing and portfolio management review and ensuring broad communication of the processes. This includes ensuring that the current processes are clearly documented in a user-friendly fashion and readily available in an intuitive way.
- Demonstrate good judgment in solving problems as well as identifying problems in advance and proposing solutions.
#### Qualifications
**To be successful in this role you have:**
- 3-4 years experience in pricing operations or revenue management as a project manager business or operations analyst.
- Expertise in understanding technical details and designing solutions to meet business needs.
- Strong intellectual curiosity and ability to understand and evaluate business constraints to ensure pricing strategies are operationally executable and risks are managed.
- Excellent knowledge of Cloud go-to-market and business models.
- Solid understanding of business process management best practices to support business teams.
- Demonstrated results in managing a portfolio of prices to hit financial targets.
- Strong data analysis skills using Excel and familiarity with dashboarding tools like PowerBI, Tableau, or Qlik Advanced skills using Microsoft Word, Excel, PowerPoint, Visio, Project, or similar products.
- Strong verbal and written communication and presentation skills.
- Prior experience handling multiple projects in a fast-paced environment.
- Ability to collaborate and work cross-functionally across many functional teams.
**Preferred skills & experience:**
- Business process design, QA, project management, and/or Agile SDLC experience.
- Prior experience using the ServiceNow or CPQ platforms.
Prior experience as a user or administrator of cloud-based software.
For positions in this location, we offer a base pay of **$126,800 - $221,900**, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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