高级客户成功工程师 - 东南部
Senior Customer Success Engineer - Southeast
描述
我们是谁
加入我们，成为全球安全采用人工智能的核心。Cyera 的使命是让企业放心地安全拥抱人工智能——决定它能看到和做什么，当它深入业务时。我们从解决数据安全中最难的问题开始：比任何人认为可能的更快、更精确地找到并保护数据。这一基础现在已成为财富 1000 强企业的关键 AI 信任基础设施。我们正在招聘有使命感的人才，将这些领导者置于我们故事的中心。
机会
我们正在寻找一位技术娴熟的客户成功工程师，以在优化客户使用 Cyera 的效果和投资回报方面发挥关键作用。这个职位提供了一个令人兴奋的机会，加入一个蓬勃发展的组织，并为数据安全的最前沿做出贡献，对众多全球企业的数据保护产生重大影响。作为该职位的一部分，你每年预计需要出差 25-50%，以便直接与客户互动，提升他们的整体体验。
职责：
作为客户成功工程师，你将在确保客户满意度和成功方面发挥关键作用，包括：
- 作为 Cyera 平台的主要技术专家，展示深入的知识和专业技能。
- 在各个层级的客户中建立信任，从实践者到高管。
- 通过有效的入职和培训流程推动客户采用。
- 深入了解客户的需求、挑战和期望的业务成果，并通过咨询方法设计和交付符合其目标的定制用例。
- 主动确保客户实现其投资的全部价值，并通过持续推动 Cyera 平台的持续采用来最大化其投资回报。你将成为持续参与和扩展的领导者，帮助客户实现其业务和技术目标。
- 主动识别并解决可能阻碍客户成功的任何障碍或瓶颈，与同事合作及时解决。
- 代表客户的观点和反馈，积极影响 Cyera 的路线图和产品开发。
- 利用自主学习的培训资源支持客户教育，促进他们在整个旅程中的知识增长。
- 解决和处理客户的技术问题。
查看英文原文
Description
WHO WE ARE
Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely — deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We’re hiring mission-driven talent to put those leaders at the center of our story.
THE OPPORTUNITY
We are searching for a highly skilled Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-50% annually, enabling you to engage directly with clients and enhance their overall experience.
RESPONSIBILITIES:
As a Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by:
- Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.
- Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives.
- Driving customer adoption through effective onboarding and training processes.
- Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach.
- Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform. You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives.
- Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly.
- Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development.
- Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey.
- Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences.
- Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators.
- Collaborating with customers to develop joint success plans.
- Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement.
- Mentoring other team members, sharing your expertise and assisting in their professional development.
- Participating in the interview process to help identify and onboard talented individuals to the team.
- Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration.
Requirements
REQUIRED QUALIFICATIONS:
- Associates degree or equivalent experience required. Bachelor’s degree in Computer Science or similar experience a plus
- 12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail
- A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment.
- A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.
- Prior experience collaborating with Development teams.
- Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments.
- 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,)
- Experience with programming or scripting languages and familiarity with APIs and web services
- Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred.
- Prior experience working in a software company in a technical customer-facing role is essential.
- Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.
- A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty.
- Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships.
- A clear and concise verbal and written communicator, capable of conveying complex information effectively.
- Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise.
- Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues.
COMPENSATION INFORMATION:
Compensation Range: $220,000-$240,000.
The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable.
This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations.
Final compensation will vary based on seniority and relevance of experience, location, and position requirements.
This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.
BENEFITS - Why Cyera?
- Ability to work remotely, with office setup reimbursement
- Unlimited PTO
- Paid holidays and sick time
- Health, vision, and dental insurance
- Life, short and long-term disability insurance
Originally posted on Himalayas