夜班审计员
Night Auditor
这是一个远程职位。
夜审具体职责
▪ 将所有游戏收入和奖品记入客人账户；
▪ 将客人小费、非收入小费和折扣记入账户；
▪ 日终流程，包括但不限于客人支票收集、核对和归档，营收中心财务报告，准备并完成收入审计，确保 Micros POS 和 Fidelio 之间的记账完整性，将员工折扣记入津贴账户，每日目的地余额审计，赌场盘点以及将最终审计文件分发给部门主管和首席事务官；
▪ 将船内信用额度记入账户，并处理由礼宾或首席事务官从设施数据库发放的其他信用额度，记入艺术品拍卖费用并记入目的地退款；
▪ 确保前台正确完成信用卡路由，整理、审计并归档；
▪ 记入艺术品拍卖费用，目的地退款；前台具体职责
▪ 处理客人请求；
▪ 接听电话；
▪ 填写意见卡数据及其他所需行政工作；登船和离船工作（客人入住）；
▪ 确保所有印刷材料随时充足；
▪ 在前台日志中记录客人问题并确保跟进完成；
▪ 转达客人关于船上账户、设施、船内信用额度、航班等问题的查询；
▪ 参加前台会议；
▪ 每日跟进所有前台日志；
▪ 按助理事务官的指南完成航次结束归档，并确保航次开始文件准备就绪；
▪ 按照助理事务官的指示完成所有其他职责；
▪ 负责设置客人账户、现金支付和客人账户查询；
▪ 为客人提供美元和外币兑换服务；
▪ 为客人提供现金预支和外币账户付款；
▪ 每日进行保险柜审计和外币审计；
▪ 执行前述的夜审流程；
▪ 按首席事务官的指示执行会计职责；
▪ 完成主管要求的其他所有工作。
最初发布于 Himalayas
查看英文原文
This is a remote position.
Night Audit Specific Duties
▪ Post all gaming revenues and prizes to guest accounts;▪ Post guest gratuities, and non revenue gratuities and discounts to accounts;▪End of Day processes including but not limited to guest check collection, verification and filing, revenue centre financial reports, prepare and complete income audits ensuring integrity of postings between Micros POS and Fidelio, post crew discounts to allowance accounts, destinations daily balance audits, casino counts and distribution of final audit papers to department heads and Chief Purser;▪Posting shipboard credits to accounts and processing additional credits issued by Concierge or Chief Purser from Amenity Databases, post art auction charges and post destination refunds;▪Ensure credit card routings are competed correctly by reception, sort, audit and file;▪ Post Art Auction charges, Destination Refunds;Reception Specific Duties
▪ Attends to guest requests;
▪ Telephone duties;
▪ Comment card data entry and other administrative duties as required;Embarkation and debarkation duties (guest check-in);
▪Ensures sufficient amount of printed matters available at all times;
▪ Logging guest issues in front desk logs and ensures follow up completed;▪Passes on queries from guests regarding on board account, amenities, shipboard credits flights etc etc;▪ Attends front office meetings;▪Daily follow-up of all front desk logs;▪Completes end of cruise filing and start of cruise docs are ready in accordance with guidelines from assistant purser▪Performs all other duties as requested by supervisor or as listed in SOP Manual – Front Office;oResponsible for setting up guest account, cash payments and guest account queries;o Providing US Dollars and foreign currency exchange services to guests;o Providing Cash Advances and Foreign Currency Account Payments to guests;oSafe Audits daily and foreign currency audits;o Night Audit processes hereinbefore noted;o Accounting duties as instructed by Chief Purser;o Performs all other duties as requested by supervisor.
Originally posted on Himalayas