双语接待协调员

Position Type: Full-Time
Working Hours: Saturday–Sunday: 10:00 AM–7:00 PM
Monday 5:00 PM–9:00 PM
Tuesday–Friday: 4:00 PM–9:00 PM Eastern Daylight Time
Salary rate: $6-$8
Job Responsibilities:

• Provide weekend intake coverage by handling a high volume of inbound and outbound calls.

• Guide families through a step-by-step, decision-tree intake form.

• Gather and accurately document patient and family information in Lumary.

• Explain intake requirements and next steps clearly and compassionately.

• Follow up with families after the initial intake to obtain missing documentation, including:

• Referrals

• Diagnosis paperwork

• Insurance information

• Other required intake documents

• Develop positive, professional relationships with families and serve as a reliable point of contact throughout the intake process.

• Process intake-related faxes by uploading documents to the correct patient profile.

• Send fax requests for missing documentation when necessary.

• Maintain accurate, organized, and HIPAA-compliant patient records.

• Escalate complex intake concerns or cases according to established procedures.

• Complete assigned tasks independently while following company workflows and documentation standards.

Requirements

• At least 1 year of previous experience in ABA services, healthcare, behavioral health, or patient intake.

• Experience handling phone-intensive responsibilities involving both inbound and outbound calls.

• Familiarity using Lumary and Salesforce is preferred

• Strong experience communicating with families, patients, or caregivers.

• Ability to communicate with compassion, patience, professionalism, and care.

• Ability to follow structured intake forms and decision-tree workflows with minimal supervision.

• Excellent verbal and written communication skills.

• Ability to manage follow-ups and maintain organized patient records.

• Professional demeanor when handling sensitive and patient-facing interactions.

• Availability to provide weekend coverage.

• Experience collecting referrals, diagnosis documents, and insurance information.

Basic Requirements

• Must speak and write English clearly and professionally.

• Must have relevant work experience.

• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).

• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.

• Internet: Stable high-speed internet connection (minimum 25 Mbps).

• Audio: Noise-canceling headset.

• Video: Working webcam for virtual meetings.

• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
Originally posted on Himalayas