客户支持（Mekari Jurnal）
Customer Support (Mekari Jurnal)
Mekari 是印度尼西亚排名第一的软件即服务（SaaS）公司。通过我们的软件解决方案生态系统——包括 Mekari Jurnal、Mekari Talenta、Mekari Qontak 和 Mekari Flex，我们旨在帮助企业家和领导者加速他们业务的数字化转型。
在我们 10 多年的历程中，我们已拥有超过 300 万平台用户，而且我们不会在近期停止前进。我们需要更多像你这样的人：有计算能力的野心家，准备通过影响力提升并提高印尼软件标准。
职位描述：
- 通过在线聊天/电话/邮件处理用户咨询和投诉。
- 通过反馈和解决方案确保用户满意度。
- 在网站维护或出现任何问题时通知用户。
- 监控严重投诉并与客服团队沟通，联系用户并提供帮助。
- 与团队成员分享功能请求和有效的解决方法。
- 跟进客户以确保他们的技术问题得到解决。
- 收集客户反馈并分享给我们的产品、销售和市场团队。
- 了解标准操作流程和产品更新。
要求：
- 1 年相关客户服务工作经验。会计/金融专业应届毕业生也可申请。
- 必须具备良好的会计知识。
- 以人为主，积极主动，善于沟通。
- 具备良好的分析和解决问题的能力。
- 个性良好。
- 以客户为中心，冷静沉着。
我们的团队会审核你的申请，并在进入下一轮面试时与你联系。如果你在 30 天内没有收到我们的回复，我们会将你的简历存档，以备未来有相关机会时参考。
别忘了查看我们的招聘常见问题解答，网址为 bit.ly/FAQMekariHiringENG 或 bit.ly/FAQMekariHiringINA，以找到关于招聘流程的常见问题答案。
祝你好运。期待很快见到你！
最初发布于 Himalayas
查看英文原文
Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.
In our 10+ years of journey we have reached over 3 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.
Job Description:
- Handle user inquiries and complaints through live chat/phone call/email.
- Ensure user satisfaction through feedback and solution.
- Inform user in case of website maintenance or any problems occurred.
- Monitor hard complaints and communicate with CS Team to reach out user and provide assistance.
- Share feature requests and effective workarounds with team members.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales and Marketing teams.
- Stay aware of SOP and Product Updates.
Requirements:
- 1 year of related working experience as Customer Support. Fresh graduates from Accounting / Finance are also welcome to apply.
- Good Accounting knowledge is a must.
- People-oriented, proactive, and communicative.
- Good analytical and problem-solving skills.
- Good personality.
- Customer-oriented and cool-tempered.
Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.
Don't forget to check our Recruitment FAQ at bit.ly/FAQMekariHiringENG or bit.ly/FAQMekariHiringINA to find the answers to commonly asked questions regarding our recruitment process.
We wish you the best. Hope to see you around soon!
Originally posted on Himalayas