客户倡导总监
Director, Customer Advocacy
关于Outreach
Outreach成立于2014年，是唯一一个完整的代理AI平台，用于收入团队。Outreach将代理AI、对话智能和辅助AI结合，为收入动作中的数百种用例提供支持。从新客户开发到扩展、交易加速、推动留存和预测，Outreach AI自动化工作流程，使销售代表能够专注于更具战略性的对话和行动。收入领导者可以从连接的账户可见性、绩效洞察和每个GTM团队的更高预测准确性中受益。世界领先的企事业单位使用Outreach来推动他们的收入团队，包括Databricks、SAP、西门子和Verizon等。
关于团队
你将领导的客户倡导团队是更广泛的公司营销团队的一部分，该团队专注于在客户、潜在客户、合作伙伴、分析师和影响者中提升知名度、可信度和存在感。这个充满活力的团队由多个职能组成，包括传播、客户倡导和分析师关系。我们扮演不同的角色，但我们都共同努力以扩大Outreach品牌。
职位描述
在Outreach，我们的客户是我们最好的倡导者和最重要的资产。你喜欢了解客户，了解他们关心什么，并制定和实施能够大规模放大他们声音的战略和项目吗？我们正在寻找一位有战略眼光的客户倡导总监加入我们的公司营销团队，负责我们客户群体的倡导策略。
这是一个高影响力、高度跨职能的职位，你将融合创意叙事、关系建立和战略项目设计，以推动可衡量的业务成果。在这个职位上，你将建立并领导一个团队，负责客户倡导计划的战略、增长和日常执行。与销售、市场、客户成功、产品和高管领导合作，你将识别、筛选和放大有影响力的客户体验，提升客户和我们的品牌。此职位向全球公司营销与传播主管汇报。
我们相信现代技术的力量可以赋能我们的倡导团队。这就是为什么我们是一个投资于技术和正确AI解决方案的营销团队，以在正确的时间将正确的倡导者与正确的时刻匹配，更快地将客户对话转化为可发布的故事，并将更多时间花在让倡导工作发挥作用的关系上。我们正在寻找某人
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About Outreach
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About the Team
The Customer Advocacy team you would lead is part of the broader Corporate Marketing team, which is focused on driving awareness, credibility, and presence among customers, prospects, partners, analysts, and influencers. This dynamic team is comprised of many functions, including communications, customer advocacy, and analyst relations. We serve different roles, but we all work together to amplify the Outreach brand.
The Role
At Outreach, our customers are our best advocates and most important asset. Do you love getting to know customers, what matters to them, and building the strategy and programs that amplify their voice at scale? We're looking for a strategic Director of Customer Advocacy to join our corporate marketing team and own advocacy strategy across our customer base.
This is a high-impact, highly cross-functional role where you'll blend creative storytelling, relationship building, and strategic program design to drive measurable business outcomes. In this role, you will build and lead a team, and own the strategy, growth, and day-to-day execution of our customer advocacy program. Partnering with sales, marketing, customer success, product, and executive leadership, you will identify, curate, and amplify impactful customer experiences that elevate both our customers and our brand. This role reports to the Global Head of Corporate Marketing & Communications.
We believe in the power of modern technology to empower our Advocacy team. That's why we're a marketing team that invests in technology and the right AI solutions to match the right advocate to the right moment, turn customer conversations into publishable stories faster, and spend more of our time on the relationships that make advocacy work. We're looking for someone who brings that same instinct to the program.
Location: Remote, United States
Your Daily Adventures will include:
Set and Own Advocacy Strategy: Own and grow Outreach's customer advocacy program end to end, including creative incentives and recognition that make participation worth our customers' time, and the budget that supports it.
Own the Reference Program: Manage the customer reference program in partnership with senior leadership, matching the right customers to the right opportunities across Sales, Marketing, and Customer Success.
Activate Customer Voices: Draw on our customer network to meet a range of advocacy needs, from securing speaking opportunities to curating compelling case studies and driving customer reviews on key platforms such as G2, TrustRadius, and Capterra.
Build the Advocate Community: Cultivate a community of advocates, fostering meaningful connections and giving them the tools, support, and recognition they need to share their experiences authentically.
Partner with Executive Leadership: Represent the voice of the customer to executive leadership, presenting advocacy strategy, program results, and customer stories that inform company-wide decisions.
Lead and Develop the Team: Build, lead, and develop a growing team of advocacy professionals, setting clear priorities, executing against clear KPIs, planning for future headcount, and creating the space for the team to grow into bigger roles.
Our Vision of You
As you step into this role, you bring with you a sense of enthusiasm and purpose, ready to make a meaningful impact on our organization and the customers we serve. You're eager to immerse yourself in our dynamic environment, where creativity and collaboration are not just encouraged but celebrated as essential drivers of innovation.
With 10+ years of experience, you bring a proven track record of connecting with individuals and fostering meaningful relationships, underpinned by your exceptional communication skills.
Experience leveraging customer advocacy technologies to streamline, automate, and optimize customer advocacy processes for increased efficiency and impact.
Passion for customer experience, and you thrive on the satisfaction of building rapport with our customers and internal stakeholders.
Demonstrated ability to design, launch, and scale advocacy or influencer programs company-wide that drive measurable business outcomes.
Experience working with executive leadership and senior stakeholders, including presenting to and advising the C-suite, to create impactful, high-trust experiences.
Direct involvement with customer advisory boards and NPS programs is a plus.
Proven ability to build, mentor, and develop a team, driving measurable improvements in performance and readiness for higher responsibilities.
A team player, cross-functional influencer, and internal champion of our customers.
#LI-AM1
Why You’ll Love It Here
• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.