越南高级关系经理
VIP Relationship Manager, Vietnam
我们是谁
在OKX，我们相信加密货币将重塑未来，并最终为每个人带来自由。
OKX是一家领先的加密货币交易所，也是OKX Wallet的开发者，为数百万用户提供了加密货币交易和去中心化加密应用（dApps）的访问途径。OKX也是数百家大型机构信赖的品牌，它们寻求进入加密货币市场。我们安全可靠，由我们的储备证明提供支持。
在全球多个办公室中，我们以核心原则团结在一起：我们先于自己，做正确的事，把事情做好。这些共同的价值观推动了我们的文化，塑造了我们的流程，并为每位OK-er营造了一个友好、有回报且多元的环境。OKX是OKG的一部分，OKG通过我们领先的OKX、OKX Wallet、OKLink等产品，将区块链的价值带给全球用户。
职位简介
这个职位将为您提供机会，在高价值市场中推动OKX的增长，同时与有影响力的客户建立长期关系。您将在塑造我们的VIP战略中发挥关键作用，帮助扩大OKX在当地市场的影响力。
您将负责的工作
- 管理本地市场中的VIP客户关系。
- 通过持续的沟通和关系建设，培养并加强与现有客户的关系。
- 开发并实施客户服务流程和系统，包括管理规则和关键客户状态的监控。
- 分析客户行为，识别未明说的需求，并准备关键客户分析报告。
- 与跨部门的利益相关者合作，提供最优的服务解决方案和体验。
- 通过产品推广、线下营销活动、活动和宣传来推动潜在客户的增长。
- 与市场团队合作，提升品牌知名度，促进VIP层级的潜在客户和转化。
- 维护准确的数据和信息，进行每周更新和分析。
我们寻找的您
- 在国际金融领域有4年以上销售和客户服务经验，最好在银行或投资行业。
- 有管理客户组合的经验，包括机构客户、高净值个人和私人银行客户。
- 有使用交易平台或交易所的经验将是一个很大的优势。
- 英语和越南语的沟通和写作能力都很强，能够有效沟通。
查看英文原文
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
This role offers the chance to drive OKX’s growth in high-value markets while building long-term relationships with influential clients. You will play a key part in shaping our VIP strategy, helping to expand OKX’s footprint across the local market.
What You’ll Be Doing
- Manage relationships with VIP clients in the local market.
- Cultivate and strengthen relationships with existing clients through consistent communication and rapport-building efforts.
- Develop and implement customer service processes and systems, including management rules and monitoring of key customer status.
- Analyze client behavior to identify unspoken needs and prepare key customer analysis reports.
- Collaborate with stakeholders across departments to deliver optimal service solutions and experiences.
- Drive growth of potential clients through product offerings, offline marketing activities, events, and campaigns.
- Partner with marketing teams to enhance brand awareness and drive leads and conversions among VIP tiers.
- Maintain accurate data and information for weekly updates and analysis.
What We Look For In You
- 4+ years of experience in sales and client services functions within the international financial sector, preferably in banking or investments.
- Proven track record of managing client portfolios including institutional clients, high net-worth individuals, and private bank customers.
- Experience working with trading platforms or exchanges is highly advantageous.
- Strong communication and written skills in both English and Vietnamese to effectively communicate with Vietnamese-speaking stakeholders in the local market.
- Ability to thrive under pressure and meet tight deadlines while maintaining excellent multitasking skills
Perks & Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- More that we love to tell you along the process!
Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.