客户服务中心总监
Client Services Director
超过20年，Smartsheet 一直赋能团队无缝管理任务并更智能地扩展解决方案。如今，在我们最雄心勃勃的篇章中，我们正在将人类团队与AI代理相结合。通过协调代理擅长的工作，自动化手动任务，并在大规模中发现洞察，我们为人们腾出空间，专注于真正重要的事情：判断力、创造力和大想法。这就是工作中的魔法，也是我们每天所追求的。
Smartsheet 正在寻找一位高影响力的客户服务总监加入我们的专业服务销售团队。该职位负责 Smartsheet 服务组合的端到端销售流程，并通过将 Smartsheet 定位为战略合作伙伴来推动客户价值。我们正在寻找能够：领导复杂的多解决方案项目，影响高管利益相关者，并通过基于价值的销售实现可衡量的业务成果的人选。
您将向客户成果总监汇报，此职位支持远程办公。
**您将：**
- 负责服务销售流程：从早期资格审核到签署工作说明书（SOW），无论是否有AE/SE支持
- 提升对话层次：在客户成果生命周期中提升客户和账户团队的讨论，影响平台采用、多解决方案扩展和长期价值创造
- 推动以价值为导向的销售：应用价值框架（如 Smartsheet 价值销售、MEDDIC、挑战者）来发现优先事项，将其与 Smartsheet 解决方案联系起来，并在机会成交时为客户提供建议
- 与高管互动：与高管赞助人、采购部门和关键决策者建立信任关系，加快交易速度并消除最后一公里的障碍
- 生成并推进管道：通过识别空白领域、创造新机会和推进停滞的项目，保持约3倍的覆盖；明确下一步行动和共同行动计划
- 有纪律地进行预测：使用 Salesforce 和 Clari 实现精确的管道卫生、风险暴露和通话准确性；主动调整以保护季度业绩，同时塑造下一个季度
- 贡献思想领导力：指导同事，分享市场和竞争洞察，并推动 GTM 优化（产品、包装、剧本）
**您具备：**
- 7年为企业客户提供服务或解决方案配额的经验，有持续完成专业服务机会 >25万美元（七位数 TCV 经验更佳）
- 在领导复杂、多解决方案项目方面有成功经验，能够影响高管利益相关者，并通过基于价值的销售实现可衡量的业务成果
查看英文原文
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
Smartsheet is looking for a high-impact Client Services Director to join our Professional Services Sales team. This role owns the end-to-end sales cycle for Smartsheet’s Services Portfolio and drives customer value by positioning Smartsheet as a strategic partner. We are seeking candidates who operate by: leading complex, multi-solution pursuits, influencing executive stakeholders, and applying value based selling to measurable business outcomes.
You will report to the Director, Customer Outcomes and this is a remote eligible role.
**You Will:**
- Own the services sales cycle: Lead pursuits from early qualification through signed Statement of Work (SOW), with or without AE/SE support
- Elevate conversations: Uplevel customer and account team discussions across the Customer Outcomes lifecycle to influence platform adoption, multi solution expansion, and long term value creation
- Drive value-led selling: Apply value frameworks (e.g., Smartsheet Value Selling, MEDDIC, Challenger) to uncover priorities, link them to Smartsheet solutions, and advise the customer through opportunity closed-won
- Engage executives: Develop trusted relationships with executive sponsors, procurement, and key decision makers to accelerate deal velocity and eliminate last mile friction
- Generate and progress pipeline: Maintain ~3× coverage by identifying whitespace, creating new opportunities, and advancing stalled pursuits with clear next steps and mutual action plans
- Forecast with discipline: Use Salesforce and Clari for precise pipeline hygiene, risk surfacing, and call accuracy; proactively course correct to protect the quarter while shaping the next
- Contribute thought leadership: Mentor peers, share market/competitive insights, and inform GTM refinements (offers, packaging, playbooks)
**You Have:**
- 7 years carrying a services or solutions quota for enterprise customers, with a consistent record of closing Professional Services opportunities >$250k (seven-figure TCV experience a plus)
- Proven success leading complex, multi-stakeholder, multi-solution deals and collaborating across account teams
- Strong command of value-based selling (e.g., Smartsheet Value Selling, MEDDIC, Challenger) and speaking to defensible business cases/ROI tied to outcomes and CLV
- Track record in territory management and account planning across Large Enterprise
- Ability to travel up to 40–50%
- BA/BS required; advanced degree preferred
- Smartsheet experience is a plus
**Current US Perks & Benefits:**
- Employer subsidized medical/vision and dental coverage for full-time employees
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
_Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity._
US Base Salary Pay Range
$112,500—$152,500 USD
**Get to Know Us:**
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
**Equal Opportunity Employer:**
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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