续约专员 - SaaS合同
Renewal Specialist - SaaS Contracts
Sonatype 是软件供应链安全公司。我们提供全球最佳的端到端软件供应链安全解决方案，结合针对恶意开源代码的唯一主动防护、唯一的企业级 SBOM 管理以及领先的开源依赖管理平台。这使企业能够大规模创建和维护安全、高质量且具有创新性的软件。
作为 Nexus Repository 的创始人和 Maven Central 的管理者，世界上最大的 Java 开源软件仓库，我们是软件先驱，我们的开源专业知识无可匹敌。我们以无与伦比的承诺，打造更快、更安全的软件，并利用人工智能和数据智能来降低风险、提高效率并推动强大的软件开发。
超过 2000 家组织，包括 70% 的财富 100 强企业和 1500 万名软件开发者，依靠 Sonatype 来优化他们的软件供应链。
为什么这个职位如此重要
Sonatype 是一家快速发展的软件公司，帮助公司管理他们的开源软件供应链。作为订阅制业务，我们的成功取决于我们能否续订并扩大现有客户账户。幸运的是，我们的客户信任 Sonatype 并认可我们的解决方案。这种信任体现在我们超过 85% 的续订率——这是软件订阅行业最高的之一。随着我们的发展，我们必须保持甚至提高这一比率。
关于该职位
我们正在寻找一位充满热情、可靠且能力出众的续订专员。如果你刚开始职业生涯，或是合同/会计专业人员希望寻求转变，或者希望走上面向客户的事业道路，这个职位可能会吸引你。
你将负责积极推动按时完成软件订阅续订。你将监控合同续订条款，并与客户沟通，确定保留甚至扩大 Sonatype 影响力的最佳方式。而且在过程中可能会出现意外情况，你需要运用丰富的经验处理非例行的续订情况，确保客户成功的同时保持订阅的完整性和盈利能力。
你将负责
与销售、客户成功和会计团队密切合作，高效完成一组续订及相关扩展。
审查客户续订信息、使用数据和订阅历史，确保双方就合适的续订方案达成一致。
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查看英文原文
Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise-grade SBOM management, and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale.
As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers, and our open-source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development.
More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains.
Why this role is so important
Sonatype is a fast-growing software company helping companies manage their open-source software supply chains. As a subscription-based business, our success hinges on our ability to renew and expand existing customer accounts. Fortunately, our customers trust Sonatype and value our solutions. This trust is reflected in our 85%+ renewal rate—one of the highest in the software subscription industry. As we grow, we must maintain and even increase this rate.
About the Position
We are looking for a passionate, reliable, and highly competent Renewal Specialist. This position may be appealing if you’re early in your career, are a contracts/accounting specialist looking for a change, or are looking for a path to a customer-facing career.
You will be accountable for proactively driving on-time completion of software subscription renewals. You will monitor contract renewal terms and engage with customers to determine the best approach to retaining and even expanding the Sonatype footprint. And since hiccups can happen along the way, you will need to tap into your seasoned judgment in non-routine renewal situations to ensure customer success while maintaining subscription integrity and profitability.
What You Will Do
Work closely with Sales, Customer Success, and Accounting to efficiently close a set of renewals and related expansions.
Review customer renewal information, usage data, and subscription history to ensure mutual agreement on the appropriate renewal options.
Proactively identify future renewals, connecting with the customer well before the expiration date to ensure on-time renewal execution.
Educate customers on relevant subscription options based on their current and future product and service goals.
Coordinate the preparation of renewal quotes and ordering documents and ensure their mutual execution and processing per Sonatype’s policies and procedures.
Help ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.
What We Are Seeking
Experience in a high-volume activity environment, managing multiple priorities and competing demands while focusing on the primary goal.
Ability to discuss contract compliance, expansions, and product pricing with customers
Extreme attention to detail to ensure customers execute contract paperwork accurately and on time
Experience with Salesforce.com or other CRM systems.
Ability to work odd hours and/or additional hours supporting global customers during times of critical volumes
Interest in learning about modern software development and associated technologies
Things That We Are Proud Of
2026 Gartner® Magic Quadrant™ Leader for Software Supply Chain Security
2026 Celebrating 15 Years of Sonatype Research Labs – Industry-leading software supply chain and open source security research
2026 Founding Member of the Linux Foundation Initiative for Open Source Sustainability
2026 State of the Software Supply Chain® Report – Continuing industry leadership in software supply chain security and AI security research
2025 Visionary in Gartner® Magic Quadrant™ for Application Security Testing!
2025 AI Compliance Solution of the Year - AI Breakthrough Awards
2025 DEVIES Award to our SBOM Manager for a new product for its innovation and impact in developer technology
2024 Industry Leader in Forrester-Wave for Software Composition Analysis (2024 Q4 report)
Constellation AST Shortlist: Sonatype has been listed on the Constellation ShortList™ for Application Security Testing for 2024
Data Breakthrough Awards: Sonatype was announced as a 2024 winner in the "Open Source Data Solution of the Year."
SD Times: Best in Show Security
Fast Company Best Workplaces for Innovators 2024
The Herd Top 100 Private Software Companies 2024
Diversity & Inclusion Working Groups
Parental Leave Policy
Paid Volunteer Time Off (VTO)
At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.