汽车技师，服务顾问，零件专员 - 机械理赔专员
Automotive Technician, Service Advisor, Parts Specialist- Mechanical Claims Adjuster
我们的工作影响数百万人的生活，你可以成为其中一员。
我们帮助客户抵御生活中的不确定性。无论你在公司哪个部门工作，你都将帮助客户在最需要的时候获得保障和安心。
目前需要一名理赔专员II处理来自经销商、维修场所、销售代理、合同持有者等的理赔联系信息，通过适用的渠道。
理赔专员II职位提供居家/远程办公的机会，除非通勤至保护公司办公室，且该办公室在合理通勤范围内。
时间安排：周一至周五，CST时间上午10:30至下午7:00，或在非CST时区的等效时间。
员工福利：
我们致力于通过广泛的福利计划来保障员工及其家庭的健康。除了提供全面的医疗、牙科和视力保险外，我们还通过心理健康福利和员工援助计划支持情绪健康。工作与生活的平衡很重要，保护公司提供多种带薪休假福利（例如带薪假期、带薪育儿假、短期残疾和文化纪念日）。员工的财务健康与身体和情绪健康同样重要。一些财务健康福利包括对医疗账户的贡献、养老金计划和有公司匹配的401(k)计划。所有员工都被鼓励通过ProHealth Rewards——保护公司的平台来改善健康状况并赚取现金奖励，以保护自身的整体健康。
某些福利的资格可能因职位而异，具体根据公司福利计划的条款而定。
为残障申请者提供的便利措施：
如果您因残疾需要在申请和招聘过程中获得便利，请发送邮件至 eric.hess@protective.com。此信息将保密，并仅用于确定适合申请和招聘过程的适当便利措施。
请注意，上述邮箱仅用于残障人士请求便利措施。一般性的就业问题不应通过此流程发送。
我们自豪地是一家致力于包容性并吸引、保留和发展多元化人才的平等机会雇主。
职责与功能：
- 80%的时间：处理理赔队列中的联系信息，通过电子邮件或其他方式
查看英文原文
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
At this time a Claims Adjuster II is needed to process inbound claim contacts from dealers, repair facilities, sales agents, contract holders, etc. via applicable channels.
The Claims Adjuster II position offers a work from home/remote opportunity, unless commuting to a Protective office location that is within reasonable commuting distance.
Schedule: Monday - Friday, 10:30am - 7:00pm CST or equivalent if outside CST time zone.
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
Functions and Responsibilities:
- 80% of time: Process queue contacts from the claims queues, email and or chat channels from dealers, repair facilities, sales/agents as well as internal and external customers.
- 10% of time: Process various requests from managers and lead adjuster. Correspond with various vendors throughout the claim adjudication process as needed.
- 10% of time: Other duties as assigned, delegated by management. Examples include; assisting in claim estimation or cost comparison utilizing vendors.
Basic Requirements:
• Working knowledge of service contract, insurance or automotive industry
• Proficiency working within a claims or automotive type setting
• Excellent verbal and written communication skills and comfortable communicating with various stakeholders, both internal and external
Required Expereince:
• 1-2 years of experience working within a fast-paced automotive, insurance or claims environment
• Some automotive experience, working within a service department as a technician, service writer, or warranty administrator
Required Education:
- High school diploma or equivalent required
- Automotive training or experience preferred
- Some college preferred
- Similar work experience in lieu of education acceptable
- Mechanical certifications (ASE) a plus