客户服务专员-双语
Customer Service Specialist- Bilingual
我们所做的工作影响着数百万人的生活，你可以成为其中一员。
我们帮助客户防范生活中的不确定性。无论你在公司哪个岗位，你都将帮助客户在他们最需要的时候获得保障和安心。
在这个职位中，你将负责为客户提供卓越的服务。你将主要通过电话与客户交流，解答他们的疑问，解决问题并确保他们的整体满意度。理想的候选人应具备强大的多任务处理能力，能够熟练操作多个技术系统，并展现出对问题解决的主动性和责任感。
申请者必须具备西班牙语和英语的完全流利能力
员工福利：
我们致力于通过广泛的福利计划保护员工及其家人的福祉。除了提供全面的健康、牙科和视力保险外，我们还通过心理健康福利和员工援助计划支持员工的情绪健康。工作与生活的平衡很重要，Protective 提供多种带薪休假福利（例如带薪年假、带薪育儿假、短期残疾假期和文化纪念日）。员工的财务健康与身体和情绪健康同样重要。一些财务健康福利包括医疗账户的贡献、养老金计划以及有公司匹配的401(k)计划。所有员工都被鼓励通过参与ProHealth Rewards——Protective的平台来改善健康状况并赚取现金奖励，以保护自身的整体健康。
某些福利的资格可能根据职位不同而有所差异，具体以公司福利计划条款为准。
残疾人申请者的便利措施：
如果您因残疾需要在申请和招聘过程中获得便利，请发送邮件至 eric.hess@protective.com。此信息将被保密，并仅用于确定适当的便利措施。
请注意，上述邮箱仅用于有残疾的申请人请求便利。一般性的就业问题不应通过此流程发送。
我们自豪地作为一家平等机会雇主，致力于包容性，吸引、保留并发展一支多元化的团队。
职责：
• 通过多种沟通方式协助客户
查看英文原文
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
In this role, you will be responsible for providing exceptional service to our customers. You will interact with customers primarily over the phone to address their inquiries, resolve problems, and ensure their overall satisfaction. The ideal candidate will have strong multitasking skills, be comfortable working with multiple technology systems, and demonstrate ownership and a proactive approach to problem-resolution.
Applicants must demonstrate full fluency in Spanish and English
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
Responsibilities:
• Assist customers via various communication channels, including phone, email, chat, and social media, ensuring a consistent and positive experience.
• Handle customer inquiries and resolve issues efficiently, effectively, and in a timely manner.
• Utilize multiple systems and software tools to access customer information, track interactions, and document relevant details accurately.
• Actively listen to customers, identify their needs, and provide appropriate solutions or escalate to the appropriate team if necessary.
• Take ownership of customer issues and follow through until resolution, ensuring customer satisfaction.
• Provide accurate and up-to-date information about products, services, policies, and procedures.
• Maintain comprehensive knowledge of company products, services, and promotions to effectively address customer inquiries and offer relevant solutions.
• Meet or exceed customer expectations by performing at or above the established service level agreements (SLAs) and quality standards.
• Recommend opportunities for improvement of our customer service processes and interactions.
• Continuously develop and enhance product knowledge and customer service skills through ongoing training and self-learning opportunities.
Knowledge, Skills, Attributes:
• Strong problem-solving and decision-making abilities, with the capacity to think quickly and independently.
• Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously.
• Empathetic listening skills, good judgement, and critical thinking to know when issues should be escalated.
• Excellent communication skills, both written and verbal, with a professional and friendly demeanor.
Requirements:
• Previous customer service experience in an inbound call center or similar environment is strongly preferred.
• Experience using various modern computer systems, software applications, and communication tools.
• Demonstrated experience in resolving conflict and creating customer satisfaction in difficult situations.
• High school diploma or equivalent; some college education preferred.
• Flexibility to work in shifts, including evenings, weekends, and holidays, as required.
About Us – Asset Protection
Protective Asset Protection has been providing finance and insurance (F&I) solutions for the automotive industry for more than 60 years. We proudly serve thousands of dealerships and financial institutions in the automotive, marine, powersports and recreation vehicle industries throughout the U.S. providing innovative vehicle protection products, wealth-building programs, training and technology. Our portfolio of vehicle protection plans, GAP coverage, limited warranties and ancillary products provide opportunities to generate revenue with products that help drive customer retention and satisfaction. Protective Asset Protection is part of the financial services holding company, Protective Life Corporation. For more information about Protective Asset Protection visit www.ProtectiveAssetProtection.com.