三级IT系统工程师
Level 3 IT Systems Engineer
我们正在寻找一位喜欢解决问题的人…尤其是那些“什么都没变，但突然就不工作了”的问题。
我们正在寻找一位经验丰富的IT系统工程师III，他/她需具备扎实的技术能力，同时拥有出色的服务意识和沟通技巧。这是一个完全远程的职位，需要与客户保持持续互动。理想的候选人积极主动，以解决方案为导向，注重安全、可靠性和性能。
他们是一家领先的托管服务提供商，在行业内已有近十五年的历史。他们认为自己是一个以社区为中心的组织：他们在本地不同行业都有客户，他们的使命是帮助客户取得成功。他们的价值观是什么？用同理心去做事——他们希望始终如一地提供友好、关怀且响应迅速的服务。
你的职责将包括：
- 通过电话、工单系统和远程工具提供远程技术支持。
- 在网络、服务器、终端设备和云环境中排查并解决故障。
- 设计并实施提升安全性、可用性和性能的解决方案。
- 管理和支持Windows Server、Active Directory和Microsoft 365环境。
- 管理虚拟化平台（VMware、Hyper-V）。
- 支持和维护云基础设施（Azure和/或AWS）。
- 配置和管理防火墙（SonicWall、Sophos、Fortinet、Cisco等）。
- 使用RMM工具监控系统，并在工单系统中保持清晰的文档记录。
- 按照最佳实践执行网络、服务器和安全评估。
- 与客户和内部团队进行清晰且主动的沟通。
你需要具备以下技能：
- 7–10年实际工作经验，最好是在MSP环境。
- 在网络、Windows Server、Active Directory和Microsoft 365方面有扎实的专业知识。
- 在虚拟化（VMware、Hyper-V）方面有高级经验。
- 有云平台（Azure和/或AWS）的经验。
- 熟悉防火墙、备份解决方案（Datto、Veeam）和RMM工具（如NinjaOne）。
- 优秀的沟通、组织和时间管理能力。
- 积极主动，结果导向，且是优秀的团队合作者。
- 有通过电话和工单处理客户支持的经验。
- 英语专业水平。
- 有技术销售经验者优先。
理想情况下，你应具备以下一项或多项认证：
- CompTIA Net+ 和/或 CompTIA Security+
- CCNA 或 CCIE-Cisco 认证
查看英文原文
We’re looking for someone who enjoys solving problems… especially the ones that start with ‘nothing changed, it just stopped working.’
We’re looking for an experienced IT Systems Engineer III who combines strong technical expertise with excellent customer service and communication skills. This is a fully remote role with constant client interaction. The ideal candidate is proactive, solutions-driven, and focused on security, reliability, and performance.
They are a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time.
What will your responsibilities be?
- Provide remote technical support via phone, ticketing systems, and remote tools.
- Troubleshoot and resolve issues across networks, servers, endpoints, and cloud environments.
- Design and implement solutions to improve security, uptime, and performance.
- Manage and support Windows Server, Active Directory, and Microsoft 365 environments.
- Administer virtualization platforms (VMware, Hyper-V).
- Support and maintain cloud infrastructure (Azure and/or AWS).
- Configure and manage firewalls (SonicWall, Sophos, Fortinet, Cisco, etc.).
- Monitor systems using RMM tools and maintain clear documentation in ticketing systems.
- Perform network, server, and security assessments following best practices.
- Communicate clearly and proactively with clients and internal teams.
What skills will you need?
- 7–10 years of hands-on experience, ideally in an MSP environment.
- Strong expertise in networking, Windows Server, Active Directory, and Microsoft 365.
- Advanced experience with virtualization (VMware, Hyper-V).
- Experience with cloud platforms (Azure and/or AWS).
- Familiarity with firewalls, backup solutions (Datto, Veeam), and RMM tools (e.g., NinjaOne).
- Excellent communication, organization, and time-management skills.
- Proactive, results-oriented, and a strong team player.
- Experience handling customer support via calls and tickets.
- Professional-level English.
- Nice to have: technical sales experience.
Ideally, you will have one or more of the following certifications:
- CompTIA Net+ and/or CompTIA Security+
- CCNA or CCIE-Cisco certifications a real plus
- Microsoft certifications for Azure, Office 365, Security