双语（法语/英语）后台协调员
Bilingual (French/English) Back-Office Coordinator
寻找一位能够在咖啡变凉前报价、安抚客户并安排团队的人。
我们正在为一家繁忙的家族经营的垃圾清运公司招聘一名法语/英语双语后台协调员。你将是公司的声音——处理电话和邮件，报价、安排团队并处理付款。这个职位结合了快节奏的物流工作与对客户的真诚关怀。
他们是一家本地企业，以对客户和环境负责而自豪（他们收集的95%物品会进行回收或捐赠）。
态度和沟通能力是首要条件！他们愿意从零开始培训一位聪明、有亲和力的候选人，重点在于在压力下保持冷静，灵活应对各种来电者。
职责
- 处理法语和英语的来电和邮件。
- 为潜在客户提供报价。
- 安排和协调团队/调度。
- 处理付款。
- 管理重新预约和客户跟进。
- 使用 Quo 进行电话操作，使用 Zoho CRM 进行客户/项目跟踪。
要求
- 法语流利，英语清晰中立。
- 强烈的客户服务意识——富有同理心但坚韧，能够灵活应对情绪多样的来电者。
- 有处理来电的经验。
- 能够熟练使用 CRM 和电话系统（Quo、Zoho 优先，但不是必须的）。
- 有客户服务、调度或物流背景者优先，但非必需。
查看英文原文
Looking for someone who can quote a job, calm a client, and dispatch a crew — all before their coffee gets cold.
We're hiring a bilingual French/English Back-Office Coordinator for a busy, family-run junk removal company. You'll be the voice of the business — handling calls and emails, quoting jobs, scheduling crews, and processing payments. It's a role that mixes fast-paced logistics with genuine care for people.
They're a local business that prides itself on doing right by their customers and the environment (they recycle or donate up to 95% of what they collect).
Attitude and communication come first! They're happy to train a sharp, personable candidate from scratch on the logistics side — what matters most is staying warm under pressure, thinking on your feet, and keeping your cool with all kinds of callers.
Responsibilities
- Handle inbound calls and emails in both French and English.
- Give quotes to prospective clients.
- Schedule and coordinate crews/dispatch.
- Process payments.
- Manage rebooking and follow-up with clients.
- Use Quo for phone and Zoho CRM for client/job tracking.
Requirements
- Fluent French and clear, neutral English.
- Strong customer service instincts — empathetic but resilient, able to think on your feet with emotionally varied callers.
- Experience handling incoming phone calls.
- Comfortable working with CRM and phone systems (Quo, Zoho a plus, but not required to start).
- Background in customer service, dispatching, or logistics is a plus — not required.