客户服务代表
Customer Service Representative
客户服务代表
职位类型：全职，初级职位
部门：客户服务
CGS 正在寻找一名客户服务代表加入我们的团队，为一家大型联邦机构提供广泛的客户服务支持。
CGS 聚集了有动力、技能高且富有创造力的人才，利用尖端技术解决政府最动态的问题。为了实现我们的使命，我们正在寻找对政府创新充满热情、重视协作并能预见他人需求的候选人。在 CGS，我们提供一个员工感到被支持的环境，并通过各种学习机会鼓励职业发展。
成功所需的技能和素质：
- 回复公众的电话和邮件。
- 使用知识库并遵循标准操作流程（SOP）来回答客户请求。
- 在我们的数据库中记录您的沟通内容。
资格要求：
- 英语和/或西班牙语流利（书面和口语）
- 高中文凭或普通教育发展（GED）证书
- 能够获得公共信任安全许可，包括信用检查和背景调查
理想情况下，您还应具备：
- 能够遵循政策、程序和法规。
- 能够使用内容管理系统、其他应用程序及相关网站。
- 强大的书面和口头沟通能力。
- 优秀的客户服务、可靠性和时间管理能力。
- 键盘输入速度至少每分钟 40 个字。
- 具有呼叫中心（全渠道）经验者优先。
我们的承诺：
联系政府服务（CGS）致力于通过优化人力、技术和财务资源来简化和提升政府官僚主义。我们将尖端技术与世界级人才相结合，提供符合客户特定需求的定制解决方案。我们致力于解决最具挑战性和动态性的问题。
在过去七年里，我们不断扩展政府合同业务，并在此过程中通过展现对诚实、专业和高质量工作的承诺，建立了有价值的合作伙伴关系。
在 CGS，我们通过努力工作和自我意识来体现诚实，在所有工作中保持专业，并致力于为客户提供最佳质量，以维持多年的良好关系。
我们关心我们的员工。因此，我们提供全面的福利。
查看英文原文
Customer Service Representative
Employment Type: Full Time , Entry Level
Department: Customer Service
CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:
- Reply to calls and emails from the public.
- Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.
- Document your communications in our database.
Qualifications:
- Fully fluent in English and/or Spanish (both written and verbal)
- High School diploma or General Educational Development (GED) certificate
- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Ideally, you will also have:
- Ability to follow policies, procedures, and regulations.
- Ability to navigate a content management system, other applications and related web sites.
- Strong written and verbal communication skills.
- Excellent customer service, dependability and time management skills.
- Keyboarding proficiency of at least 40 words per minute.
- Call Center (omnichannel) background a plus.
Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
For more information about CGS please visit: or contact:
Phone: +1 (888) 680-5916
Email:
Originally posted on Himalayas