高级营收运营经理 - GTM系统与自动化
Senior Revenue Operations Manager - GTM Systems and Automation
我们是一支致力于塑造可观测性未来的技术创新者和先驱者团队。在 New Relic，我们构建了一个智能平台，使企业能够在以人工智能为核心的世界中蓬勃发展，为他们提供对其复杂系统的无与伦比的洞察力。随着我们全球业务的不断扩展，我们正在寻找充满热情的人才加入我们的使命。如果你准备好帮助世界上最好的公司优化他们的数字应用，欢迎你探索在这里的职业发展！
**你的机会：**
你是否热衷于将复杂的运营流程转化为无缝、高性能的系统？New Relic 正在寻找一位高级收入运营经理，负责我们市场进入（GTM）组织背后的技术和自动化引擎。
作为 GTM 规划与流程团队的一员，你将处于商业战略、现场执行和前沿技术的交汇点。你将成为我们收入团队的战略合作伙伴，消除运营摩擦，扩展系统，并构建直接影响我们增长轨迹的解决方案。
**你将负责：**
- **GTM 战略与自动化：** 主导 GTM 技术路线图（包括 Salesforce、Clay 和 Salesloft）。你将试点新兴的 AI 能力，并将手动步骤转化为高效、自动化的流程。
- **技术执行与质量：** 与跨职能利益相关者合作，收集需求并将其转化为清晰的用户故事、技术规范和 UAT 测试计划。
- **数据治理与分析：** 定义关键系统级性能指标，构建自动化仪表板，并与数据与分析团队合作，维护一个可信的数据源。
- **赋能与变更管理：** 通过创建清晰的文档、领导赋能会议和执行变更管理策略，引导现场对新系统功能的采用。
- **跨职能协作：** 与市场营销、销售运营和客户采纳团队紧密合作，简化业务规则并构建客户生命周期（从初次接触、上架、采用到价值实现和扩展）。
**此职位要求：**
- 在 B2B SaaS 领域拥有 6 至 8 年以上收入运营、现场销售运营或 GTM 系统架构经验
- 精通 Salesforce（包括自定义对象、流程构建器、复杂架构和系统集成），同时熟悉如 Tableau 或高级 Excel 等商业智能工具
查看英文原文
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
**Your Opportunity:**
Are you driven by the challenge of turning complex operational processes into seamless, high-performing systems? New Relic is looking for a Senior Revenue Operations Manager to own the technical and automation engine behind our Go-To-Market (GTM) organization.
As part of the GTM Planning & Process team, you will sit right at the intersection of business strategy, field execution, and cutting-edge technology. You will serve as a strategic partner across our revenue organization, eliminating operational friction, scaling systems, and building solutions that directly impact our growth trajectory.
**What You'll Do:**
- **GTM Strategy & Automation:** Drive the GTM technology roadmap (including Salesforce, Clay, and Salesloft). You will pilot emerging AI capabilities and transform manual steps into efficient, automated workflows.
- **Technical Execution & Quality:** Partner with cross-functional stakeholders to gather requirements and translate business needs into clear user stories, technical specs, and UAT testing plans.
- **Data Governance & Analytics:** Define key system-level performance metrics, build automated dashboards, and collaborate with Data & Analytics to maintain a trusted source of truth.
- **Enablement & Change Management:** Guide field adoption of new system features by creating clear documentation, leading enablement sessions, and executing change management strategies.
- **Cross-Functional Alignment:** Work closely with Marketing, Sales Operations, and Customer Adoption to streamline business rules and build a customer lifecycle (from initial land, onboarding, and adoption, to value realization and expansion)
**This Role Requires:**
- 6 to 8+ years of experience in B2B SaaS across Revenue Operations, Field Sales Ops, or GTM Systems Architecture
- Hands-on mastery of Salesforce (including custom objects, flow builder, complex schemas, and system integrations) alongside Business Intelligence tools like Tableau or advanced Excel.
- Experience leading cross-functional projects, writing detailed user stories, and managing delivery using Agile/Scrum methodologies in Jira.
- A strong builder mindset with a knack for translating qualitative business needs into scalable technical designs.
- Relevant professional experience or a Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
**Bonus Points:**
- Hands-on experience with modern GTM tools such as Salesforce CPQ, LeanData, or Clay.
- Exposure to implementing AI capabilities for predictive scoring or automated routing.
- Practical SQL skills and familiarity with Snowflake or AWS data pipelines.
- An advanced degree (such as an MBA or related Master's degree).
Please note that visa sponsorship is not available for this position.
#LI- _KM_
The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.
Estimated Base Pay Range
$131,000—$164,000 USD
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [resume@newrelic.com](mailto:resume@newrelic.com).
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
**Our hiring process**
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the [San Francisco Fair Chance Ordinance](https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf).
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
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Review our Applicant Privacy Notice at [https://newrelic.com/termsandconditions/applicant-privacy-policy](https://newrelic.com/termsandconditions/applicant-privacy-policy)