实施发现负责人- Evive
Implementation Discovery Lead- Evive
想成为bswifter吗？
在bswift，我们自1996年以来一直在改变福利管理，使其更简单、更智能、更人性化。我们先进的基于云的技术和服务使员工能够理解、管理并喜爱他们的福利。从芝加哥市中心，到全国各地的远程办公，我们为成千上万家公司和数百万人群提供服务，减轻行政负担，让HR团队专注于打造以员工为中心的繁荣工作环境。
我们寻找有动力、目标明确的个人，他们与我们一样热爱追求卓越并创造有意义的解决方案。在这里，你将获得一个有趣、灵活且富有创造力的环境，拥有丰富的职业和个人成长机会。如果你认同bswift的价值观——追求卓越、拥抱责任、提供优质服务，并打造一个优秀的工作场所，我们期待你的加入！
关于我们：
bswift是一家领先的福利管理公司，专注于为客户提供定制化解决方案。我们的使命是简化复杂的员工福利世界，并为客户提供卓越的服务。我们正在寻找一位才华横溢且经验丰富的个人加入我们的团队，担任Discovery Implementation Lead。
你将负责：
Discovery Implementation Lead（IL）负责通过支持客户使用我们一流的HR软件和服务，帮助bswift满足并超越客户的期望。与Discovery Implementation Leader紧密合作，该职位负责客户的入职体验——收集需求、提供最佳实践咨询、协调特殊需求，并确保从招聘到最终需求确认及过渡到客户关怀的高质量交付。
你将负责以下内容（核心职责）：
为有残疾的个人合理调整工作条件，以使其能够完成这些核心职责。
• 负责实施过程中的多个发现领域，包括但不限于：
o Evive需求模板
o 福利类别矩阵
o 计划需求
o 注册规则
o 数字体验
o 入站文件
o 出站文件
o 与内部COEs及其他实施团队的协调
• 主动为客户提供建议，作为系统和流程变更的专家。
• 根据客户需求进行研究并推荐系统改进；协助产品经理和开发人员制定改进方案
查看英文原文
Want to be a bswifter?
At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.
We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!
ABOUT US:
bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are looking for a talented and experienced individual to join our team as the Discovery Implementation Lead.
WHAT YOU’LL DO:
The Discovery Implementation Lead (IL) is responsible for helping bswift meet and exceed client expectations by supporting consumers on our best in class HR software and services. Working closely with the Discovery Implementation leader, this role owns the client onboarding experience—gathering requirements, consulting on best practices, coordinating specialized needs, and ensuring high quality delivery from hire through finalized requirements and transition to client care.
WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions):
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
• Own multiple areas of discovery during implementation, including but not limited to:
o Evive requirements templates
o Benefits Class Matrix
o Plan Requirements
o Enrollment rules
o Digital Experience
o Inbound files
o Outbound files
o Coordination with internal COEs and other implementation teams
• Proactively consult clients on best practices and serve as a subject matter expert on system and process changes.
• Research and recommend system enhancements based on client needs; assist Product Managers and Developers in developing enhancement specifications.
• Collaborate with internal teams to ensure all scoped services have requirements gathered and finalized.
• Manage client expectations by anticipating issues and establishing realistic timelines.
• Research, resolve, and respond to client inquiries related to system or process gaps.
• Continuously refine and improve the discovery process for efficiency.
• Identify project risks and escalate appropriately.
• Develop and implement strategies to improve client and broker satisfaction.
• Stay current with industry trends and recommend improvements to the company’s client service approach.
• Mentor and coach Implementation Analysts on deliverables.
WHAT YOU NEED TO SUCCEED (Required Education and Experience):
• Bachelor’s degree in business administration or related field
• 3+ years of client relationship, consulting, or implementation experience
• Experience with benefits and implementation processes/methods
• Excellent written and verbal communication skills
• Proven success developing strong client and broker relationships
• Strong customer service orientation
• High productivity, reliability, organization, and thoroughness
• Ability to work independently and as part of a team
• Ability to make timely decisions in a fast paced, ambiguous environment
• Strong analytical skills and ability to use data strategically
• Proactive approach to problem solving and process improvement
• Advanced MS Excel skills (VLOOKUPs, pivot tables, data summaries)
• Proficiency in additional MS Office applications
• Willingness to travel as needed
NICE TO HAVE (Preferred Education and Experience):
• Experience in HR technology, benefits administration software, or related SaaS environments
• Experience mentoring or training junior team members
• Background in process improvement or workflow optimization
OTHER DUTIES:
This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
Why Join bswift?
At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.
Benefits of Working at bswift:
- Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
- Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
- Remote first, Office friendly environment! No time to commute? No problem!
- Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
- Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
- Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
- Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.
Specific benefit offerings vary by position and may be subject to change.
Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.
In the spirit of pay transparency, we are excited to share the base salary range for this position is $XX.00-$XX.00, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!
At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.
bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.
If you have what it takes to join our award-winning culture, we’d love to hear from you!