高级/高级参与经理
Senior/Principal Engagement Manager
我们致力于革新保险行业。理赔处理（即我们是否应支付该索赔？）虽然常常被忽视，却是整个行业的基础。目前这一过程高度依赖人工，涉及电话、传真和直觉判断，每年耗费数十亿美元。我们可以做得更好。
在Assured，我们为大型保险公司提供他们所需的技术软件解决方案，以在现代、技术驱动的世界中赢得竞争。从自助理赔软件到后端欺诈检测，我们是为全球最大保险公司之一提供理赔处理支持的引擎。
我们面临的挑战深刻而多样，从为最紧张和脆弱的索赔人创造提供安心和清晰度的数字体验，到在数十亿美元的理赔支付上协调大规模的机器学习驱动决策。在Assured，工作充满活力、协作与成就感。
我们正在寻找一位经验丰富的**高级/资深客户经理**加入我们的团队。
作为客户的可信赖合作伙伴，你将主导大规模的企业项目，推动交付框架的演进，并确保从启动到长期成功的无缝实施。
我们特别期待那些在财产与意外险（P&C）保险行业有经验的候选人——无论是在保险科技领域、保险公司合作、理赔技术或之前的保险运营经验中——能够将强大的客户互动技能与行业可信度相结合。
**你将负责**
🤝 通过推动大型保险客户的上线计划，主导端到端的企业实施，确保交付卓越、里程碑清晰以及业务和技术团队之间的利益相关者一致。
📅 精准地管理高影响力企业客户的项目时间表、报告、利益相关者沟通和高管汇报。
🚗 通过与产品、工程、销售和客户利益相关者的跨职能合作，解决复杂的运营和技术问题，推动战略成果。
🧠 作为客户的声音，从保险客户那里获取洞察，并倡导他们的运营和技术需求，以指导产品改进和内部流程。
🤝 与理赔、运营、创新和技术团队的客户利益相关者建立信任关系，在客户生命周期中担任战略顾问。
📈 通过与团队合作，推动持续改进。
查看英文原文
Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better.
At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world.
The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.
We’re looking for an experienced **Senior/Principal Engagement Manager** to join our growing team.
As a trusted partner to our customers, you’ll lead large-scale enterprise engagements, evolve delivery frameworks, and ensure seamless implementations from kickoff to long-term success.
We’re especially excited about candidates who bring experience working in or alongside the P&C insurance industry — whether through insurtech, carrier partnerships, claims technology, or prior insurance operations experience — and can combine strong customer engagement skills with industry credibility.
**What You’ll Do**
🤝 Lead end-to-end enterprise implementations by driving onboarding programs for large insurance clients, ensuring delivery excellence, milestone clarity, and stakeholder alignment across business and technical teams.
📅 Run programs with precision by managing timelines, reporting, stakeholder communication, and executive readouts for high-impact enterprise accounts.
🚗 Resolve complex operational and technical challenges by partnering cross-functionally with Product, Engineering, Sales, and customer stakeholders to drive strategic outcomes.
🧠 Serve as the Voice of the Customer by surfacing insights from insurance customers and advocating for their operational and technical needs to inform product improvements and internal processes.
🤝 Build trusted relationships with customer stakeholders across claims, operations, innovation, and technology teams, acting as a strategic advisor throughout the customer lifecycle.
📈 Drive continuous improvement by partnering with leadership to refine tools, metrics, and methodologies that enhance customer experience and delivery excellence at scale.
**What You’ll Bring**
🎯 Demonstrated experience managing enterprise-scale implementations and/or customer programs for multimillion-dollar accounts.
🏢 Experience working within or alongside the P&C insurance industry — including insurtech, claims technology, carrier organizations, or insurance-focused SaaS platforms.
🧠 Familiarity with claims workflows and insurance operations, with the ability to build credibility and communicate effectively with carrier stakeholders.
💻 Basic understanding of APIs, integrations, and data exchange formats such as JSON, and the ability to collaborate effectively with engineering teams is preferred.
🤝 Proven ability to manage complex cross-functional relationships across customer success, implementation, product, engineering, and executive stakeholders.
💪 A bias for action and ownership, with the resilience to navigate challenges and deliver results in dynamic environments.
🚀 A builder’s mindset, passionate about creating structure, defining best practices, and scaling processes as the organization grows.
**Benefits:**
🤑 Competitive Compensation: Competitive salary and equity packages for all employees
🏥 Healthcare Plan: Platinum medical, dental, and vision
🛡️ Free life insurance: Including long-term disability & short-term disability
🏄 Unlimited PTO: Uncapped vacation days & paid holidays
👶 Family Leave: Maternity & paternity
📈 401(k) Contribution: Assured contributes 3% of your income, even if you don't contribute
🏠 WFH Benefits: Lunch on us 2x/week, monthly phone stipend & other home office perks
👪 Health FSAs & HSAs: Pre-tax accounts for out-of-pocket medical expenses
🤝 Team events & Offsites: We're remote, but we regularly get together
****We have been made aware of individuals falsely posing as recruiters from Assured Insurance Technologies Inc. Please note that we only contact candidates from official @** [**assured.claims**](http://assured.claims) **email addresses and all interviews are conducted through verified company channels. If you are unsure whether a message is legitimate, please contact us directly at recruiting-ops@assured.claims before sharing any personal information****
**Our Commitment:**
_We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation._