高级云原生顾问（全职）(f,m,d)
Senior Cloud Native Consultant (Full-Time) (f,m,d)
职位地点：欧洲联盟（时区：CET：±4小时）或德国汉堡现场/混合办公。我们是一家以远程办公为主的公司。
团队：客户体验 / 解决方案工程
关于我们
在Kubermatic，我们相信企业应该专注于核心目标：开发突破性的应用，而不是运维。秉承让Kubernetes尽可能简单的承诺，我们帮助全球IT团队全面自动化其Kubernetes和云原生运维，覆盖多云、边缘和本地环境。
作为Kubernetes项目的主要企业贡献者之一，我们开发企业级软件解决方案，并提供专业服务和支持，帮助您安全地导航并加速云原生转型。我们的开源Kubermatic Kubernetes平台可轻松在任何基础设施上运行数千个Kubernetes集群。
如果您寻找的是结构清晰的环境，我们可能不太适合。但如果您对加入一家技术初创公司充满热情，有大量空间发挥自己的想法和实现个人成长，我们肯定应该至少聊一聊
职位概述
我们正在寻找一名高级云原生顾问，他将是我们的平台与用户之间的技术桥梁。您将与客户紧密合作，确保他们通过我们的产品实现目标，从顺利的上线和实施到持续的优化和支持。
您将结合对Kubernetes和云原生技术的深入技术知识以及出色的沟通能力，赋能我们的用户，解决他们的挑战，并在内部倡导他们的需求
您将负责以下工作
- 帮助新客户完成Kubernetes平台的初始部署、集成和配置
- 作为技术顾问，帮助客户优化使用并在其云原生环境中实施最佳实践
- 解决与Kubernetes、容器编排、网络和平台配置相关的复杂问题
- 提供技术培训课程、研讨会和演示，赋能不同技术水平的用户
- 主动监控客户成功情况、使用指标和健康指标，识别潜在障碍或改进领域
- 收集并传达客户反馈给内部产品和工程团队，塑造产品路线图并提升用户体验
- 跨团队协作，作为客户的代言人，紧密配合
查看英文原文
Location:European Union (Time zone: CET: +/- 4h) or on-site/hybrid in Hamburg, Germany. We are a remote-first company.
Team: Customer Experience / Solutions Engineering
About us
At Kubermatic, we believe that businesses should focus on their core purpose: writing groundbreaking applications, not operations. In line with our commitment to make Kubernetes as easy as possible, we help IT teams worldwide to fully automate their Kubernetes and cloud native operations across multi-cloud, edge, and on-prem.
As one of the top corporate contributors to the Kubernetes project, we develop enterprise-grade software solutions and provide professional services and support to safely navigate and accelerate your cloud native transformation. Our open-source Kubermatic Kubernetes Platform makes it easy to operate thousands of Kubernetes clusters on any infrastructure.
If you are looking for a neatly structured environment, we are just not a good match. But if you are thrilled by the prospect of joining a technology start-up with a lot of room for your own ideas and personal growth, we definitely should at least have a chat
Role Summary
We’re looking for a Senior Cloud Native Consultant) who will be the technical bridge between our platform and our users. You’ll work closely with customers to ensure they’re achieving their goals with our products, from smooth onboarding and implementation to ongoing optimization and support.
You’ll combine deep technical knowledge of Kubernetes and cloud-native technologies with strong communication skills to empower our users, resolve their challenges, and champion their needs internally.
What Will You Be Doing?
- Onboard and guide new customers through the initial deployment, integration, and configuration of our Kubernetes platform.
- Act as a technical advisor, helping customers optimize usage and implement best practices across their cloud-native environments.
- Troubleshoot complex issues related to Kubernetes, container orchestration, networking, and platform configuration.
- Deliver technical training sessions, workshops, and demos to empower users across varying levels of expertise.
- Proactively monitor customer success, usage metrics, and health indicators to identify potential roadblocks or improvement areas.
- Gather and communicate customer feedback to internal product and engineering teams to shape the roadmap and enhance user experience.
- Collaborate across teams, serving as the voice of the customer and working closely with support, product, and engineering to ensure seamless experiences.
- Build strong relationships with customers, acting as a trusted advisor to drive adoption, satisfaction, and long-term success.
What You Should Bring
Required Skills
- 3+ years of experience in a customer-facing technical role (e.g., Customer Success Engineer, Pre-Sales Engineer, Cloud Native Consultant, DevOps Consultant, or Technical Support Engineer).
- Strong hands-on experience with Kubernetes and container orchestration platforms.
- Proficiency in cloud-native tools (e.g., Helm, Prometheus, Grafana, Istio) and understanding of cloud infrastructure (AWS, Azure, GCP).
- Experience with Linux systems, DevOps practices, and infrastructure automation tools (e.g., Terraform, Ansible).
- Strong troubleshooting skills and the ability to think critically under pressure.
- Excellent communication skills—able to clearly explain technical concepts to both technical and non-technical audiences.
- Customer-focused mindset with a passion for helping others succeed.
Preferred Qualifications
- Experience supporting enterprise customers or working with complex technical environments.
- Familiarity with GitOps workflows and CI/CD pipelines.
- Knowledge of programming or scripting languages (e.g., Go, Python, Bash) is a plus.
- Contributions to open-source projects or involvement in the cloud-native community are highly valued.
What We Offer
- Work with cutting-edge technologies in the Kubernetes and cloud-native ecosystem.
- Be part of an open, collaborative, and highly skilled international team.
- Flexible work hours, remote-friendly culture, and a flat hierarchy.
- Access to professional development, certifications, and industry conferences.
- Opportunities to contribute to open-source projects and the wider Kubernetes community.
- Regular team events, hackathons, and (if on-site) a modern office in Hamburg with a great team atmosphere.
Originally posted on Himalayas