高级产品经理，AI 电话智能
Senior Product Manager, AI Call Intelligence
我们正在重新定义法律行业，通过成为推动法律顶尖人才的平台。作为法律科技领域的先驱者，Litify 提供一站式法律运营解决方案，帮助律师事务所和法律部门通过不断标准化、衡量和改进其法律运营来实现持续成功。
我们的使命明确：为客户提供更好的业务成果，让他们能够专注于为客户提供最佳的法律服务和结果。400 多家企业和 55,000 多名法律专业人士信任 Litify，借助创新技术和服务提升影响力，并经得起时间考验。
由 Bessemer Venture Partners 投资，Litify 被誉为 Inc. 5000 和 Deloitte Technology Fast 500 中美国增长最快的私营公司之一，并获得了众多奖项，以表彰我们无与伦比的软件。我们在纽约和新奥尔良等充满活力的城市设有办公室，是法律创新的核心。
职位描述
Litify 正在打造一套 AI 通话智能产品，将日常的客户和案件对话转化为结构化、可使用的成果——并且越来越多地是能够自主进行这些对话的 AI 语音代理。这位高级产品经理将全面负责该产品线：通话如何被捕捉、转录和总结；洞察如何融入客户现有的工作流程；以及入站和出站语音代理及背后的代理流程如何真正减轻客户的负担。该职位将全面负责客户参与、市场发现、待办事项健康状况和发布执行。
职位简介
我们寻找一位拥有 5 年以上产品管理经验的高级产品经理，其中至少 2 年有构建或管理 AI 驱动产品的经验。理想的候选人结合战略思维与强大的运营纪律，在跨职能团队中表现出色，并能自信地与客户、合作伙伴和内部团队沟通，推动 AI 项目从概念到上线。具备语音、对话或代理 AI 经验是加分项，有法律或法律科技背景更佳。
核心职责：
- 全面负责 Litify AI 通话智能产品的全生命周期。
- 制定通话捕捉、转录和 AI 自动生成摘要的路线图，平衡准确性、速度和成本。
- 定义对话洞察如何进入平台——案件记录、初步评估、后续跟进
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About Us
At Litify, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers. As a trailblazer in legal technology, Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations.
Our mission is clear: to deliver better business outcomes to our clients, so they can focus on delivering the best legal service and outcomes to their clients. 400+ enterprise businesses and 55K+ legal professionals trust Litify to amplify their impact with innovative technology and service that stands the test of time.
Backed by Bessemer Venture Partners, Litify is proud to be recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America along with numerous awards for our unparalleled software. With offices in the vibrant cities of New York and New Orleans, we’re at the heart of legal innovation.
About the Role
Litify is building an AI Call Intelligence suite that turns everyday client and case conversations into structured, usable work product — and, increasingly, AI voice agents that can hold those conversations themselves. This Senior Product Manager will own that product line end to end: how calls are captured, transcribed, and summarized; how insight lands in the workflows our clients already run; and how inbound and outbound voice agents and the agentic workflows behind them take real work off our clients' plates. The role carries full ownership of client engagement, market discovery, backlog health, and release execution.
Profile Summary
We're looking for a Senior PM with 5+ years of product management experience, including 2+ years building or managing AI-powered products. The ideal candidate combines strategic thinking with strong operational discipline, thrives in cross-functional settings, and can confidently engage with clients, partners, and internal teams to drive AI initiatives from concept through launch. Experience with voice, conversational, or agentic AI is a strong plus, as is a background in legal or legal tech.
Core Responsibilities:
- Own the end-to-end lifecycle for Litify's AI Call Intelligence products.
- Set the roadmap for call capture, transcription, and AI-generated summaries, balancing accuracy, speed, and cost.
- Define how conversational insight lands in the platform — case records, intake qualification, follow-up tasks, and other CRM activity.
- Ship AI voice agents for inbound and outbound use cases.
- Own the agentic workflows those calls trigger, along with the guardrails and evaluation standards for agent behavior.
- Build the QA and coaching experience: call scoring, topic detection, signals libraries, and manager review tooling.
- Lead client discovery and beta programs, and champion the voice of the customer with client-facing teams.
- Run market and competitive research to inform new opportunities and commercialization strategy.
- Translate strategy into a prioritized backlog and partner with engineering, design, data science, and GTM to ship it.
- Drive adoption and measure success through data-driven insights.
Required Experience & Skills:
- 5+ years in product management within B2B SaaS or workflow automation platforms.
- 2+ years managing AI, ML, or data-intensive products.
- Proven success leading cross-functional delivery and working directly with clients or external partners.
- Experience shipping products built on unstructured or probabilistic data, including setting quality bars and designing for model error.
- Hands-on experience with conversational or agentic AI — voice or chat agents, tool-calling and orchestration, dialog design, or evaluating autonomous systems in production.
- Experience translating business goals into technical execution.
- Excellent communication and stakeholder management skills.
- Strong organizational discipline and ability to handle multiple priorities in parallel.
Bonus Points:
- Experience with Salesforce or Salesforce-native applications.
- Experience with telephony, VoIP, or contact center platforms.
- Familiarity with speech-to-text, speaker diarization, or conversation analytics tooling.
- Experience with voice agent or conversational AI frameworks and real-time speech pipelines.
- Background in legal or legal tech, fintech, or other complex operational domains.
- Familiarity with LLMs, document intelligence, or data extraction workflows.
Reporting Line: Reports to Director, AI Product & Commercialization
Location: Remote or hybrid
Seniority Level: Senior IC with cross-functional leadership influence
Disclosure:
The estimated base salary pay range for this role is $140,000-155,000. You may also be offered a bonus and benefits.
Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.
Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.
Originally posted on Himalayas