远程客户服务代表
Remote Customer Service Representative
在Dalstrong我们正在招聘一位优秀的远程客户服务专员，加入我们的远程团队！无论你是业余爱好者还是专业人士，我们的目标是提升客户烹饪体验。
这是一份全职工作，工作时间灵活，你将向客户服务总监汇报。如果你位于美洲地区，注重细节、有条理且自我驱动，我们期待你的加入！
你将负责！
- 协助客户处理产品相关的问题和投诉
- 确保客户对服务体验感到满意和愉悦
- 在客户因物流或产品延迟而不满意时，及时解决问题
你具备以下条件：
- 英语流利
- 有客户服务卓越经验
- 有在亚马逊担任客服的经验
- 勤奋、有创造力、自我驱动、细致且负责任
- 热衷于帮助他人并推动公司成功
- 有创新精神，主动设计和实施新流程，持续优化部门，并定期提出新想法
- 熟悉MS Office、Google Sheets、项目管理工具
- 有使用Freshdesk（或其他类似工具）经验者优先
- 愿意只为一家公司工作
- 如有需要，能够加班
对你而言有什么好处？
- 工作与生活平衡。弹性休假、节假日、病假以及有趣的远程创业文化
- 免费获得我们公司的高端厨艺产品
立即行动？
如需立即回复，请访问我们的职业网站
关于我们
我们是一家大型国际厨房刀具和厨具电商公司，总部位于加拿大，但团队分布在世界各地。我们通过亚马逊、Shopify和沃尔玛等多个渠道销售。你可以在这里了解更多关于公司信息
最初发布于喜马拉雅山
查看英文原文
About Us
We are a large international kitchen knife and cookware e-commerce company based in Canada but with a team that is distributed around the world. We sell through many channels including Amazon, Shopify & Walmart. You can find out more about the company here https://dalstrong.com/.
At Dalstrong we’re hiring for an all-star REMOTE Customer Service Specialist to join our remote team! Whether you’re a hobbyist or a pro, our aim is to enhance the experience of our clients’ culinary creations.
This is a full-time position with flexible hours and you will be reporting to the Director of Customer Service. If you’re a detail-oriented, organized and self-motivated Customer Service Specialist located in the Americas Region, we’d love to hear from you!
What You’ll Do!
· You will assist customers about product inquiries/concerns.
· You will make sure that customers are delighted and satisfied with their customer service interaction.
· You will make sure that you turn customers around in case they are dissatisfied with shipping/product delays.
Who You Are (Requirements)
· Fully fluent in English.
· Proven experience with Achieving Customer Service Excellence
· Experience working with Amazon within a customer service capacity
· Hard-working, resourceful, self-motivated, detailed, and responsible
· Passionate about helping others and the company succeed
· Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis
· Knowledgeable in MS Office, Google Sheets, Project Management tools
· Experience using Freshdesk (or similar) is a plus.
· Willingness to work for a single employer exclusively
· Capacity to work additional hours if needed
What’s in it for YOU?
· Work/life balance. Flexible time-off, holidays, sick days, and a fun remote start-up culture
· Free premium culinary products from our company
Ready to Meet Us?
For immediate response, please go to our careers site
https://dalstrong.com/pages/career