远程-客户服务代表
REMOTE- Customer Service Representative
“There are NO Limits” 是我们的座右铭。我们是一家快速发展的高增长公司。我们寻找有热情和动力去构建、创造并对自己的工作负责的人。
Dalstrong 是一家位于加拿大的国际厨房刀具和厨具电商公司，团队成员全部远程办公，分布在世界各地。
我们通过多个渠道销售，包括亚马逊（全球）以及美国、加拿大和英国的官网。大多数客户在美国，但我们在加拿大和欧洲的品牌知名度正在提升，同时在澳大利亚和中东也有一定的存在。
虽然这是一个远程职位，但理想的候选人必须居住在加拿大多伦多附近。其他地区的申请者将不被考虑。
作为 Dalstrong 的客户服务代表，你将学习最佳实践，以确保我们继续成为行业领先的客户服务团队。我们希望这个人能在 3 到 6 个月内晋升到管理岗位，因此有管理经验是理想的选择。你需要具备技术能力来协助管理和实施我们的客户服务软件。
你是什么样的人（要求）
- 全面精通英语的母语者
- 有实现客户服务卓越的经验
- 有在客服岗位上与亚马逊合作的经验
- 有管理或督导经验
- 勤奋、有创造力、自我驱动、细致且负责任
- 热衷于帮助他人并推动公司成功
- 在设计和实施新流程方面具有创新性和主动性，能持续优化部门并定期提出新想法
- 熟悉 MS Office、Google Sheets、项目管理工具
- 有使用 Freshdesk（或其他类似工具）的经验是加分项
- 愿意只为一家雇主工作
- 如有需要，能够加班工作
你将做什么！
- 你将协助客户处理产品咨询/问题。
- 你将确保客户在与我们的客服互动中感到满意和愉悦。
- 你将处理客户因物流/产品延迟而不满的情况。
查看英文原文
About Us
We are a large international kitchen knife and cookware e-commerce company based in Canada but with a team that is distributed around the world. We sell through many channels including Amazon, Shopify & Walmart. You can find out more about the company here https://dalstrong.com/.
“There are NO Limits” is our motto. We are a fast paced, high growth company. We seek people who have the passion and drive to build, create, and take ownership of their role.
Dalstrong is an international kitchen knife, and cookware e-commerce company based in Canada with a team that is 100% remote and distributed around the world.
We sell through many channels including Amazon (globally) and our web site in the US, Canada and the UK. Majority of our customers are in the US however, we have increasing brand awareness in Canada and Europe, and some presence in Australia and the Middle East.
Although this is a remote role, the ideal candidate must live near Toronto Canada. Applicants from other areas will not be considered.
As Daltrong's customer service representative you will learn best practices to ensure we continue to be the best in class customer service team. We would ideally have this person move up within our team to a management role within a 3 to 6 month time, thus managerial experience is ideal. You should be technically savvy to help manage and implement our customer service software implementations.
Who You Are (Requirements)
· Fully fluent native English speaker.
- Proven experience with Achieving Customer Service Excellence
- Experience working with Amazon within a customer service capacity
- Managerial or supervisor experience
- Hard-working, resourceful, self-motivated, detailed, and responsible
- Passionate about helping others and the company succeed
- Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis
- Knowledgeable in MS Office, Google Sheets, Project Management tools
- Experience using Freshdesk (or similar) is a plus
- Willingness to work for a single employer exclusively
- Capacity to work additional hours if needed
What You’ll Do!
· You will assist customers about product inquiries/concerns.
- You will make sure that customers are delighted and satisfied with their customer service interaction.
- You will turn customers around in case they are dissatisfied with shipping/product delays.
- Fully fluent native English speaker.
- Proven experience with Achieving Customer Service Excellence
- Experience working with Amazon within a customer service capacity
- Managerial or supervisor experience
- Hard-working, resourceful, self-motivated, detailed, and responsible
- Passionate about helping others and the company succeed
- Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis
- Knowledgeable in MS Office, Google Sheets, Project Management tools
- Experience using Freshdesk (or similar) is a plus
- Willingness to work for a single employer exclusively
- Capacity to work additional hours if needed
What’s in it for YOU?
· Work/life balance. Flexible time-off, holidays, sick days, and a fun remote start-up culture
· Free premium culinary products from our company
Ready to Meet Us?
For immediate response, please go to our careers site
https://dalstrong.com/pages/career