远程工作雷达

战略客户经理

Account Manager, Strategic

职能支持未标注地域
公司Apryse
薪资未公开
工作地点British Columbia
地域资格未标注地域
时区要求无特别要求
用工类型Full Time
发布时间未知
数据来源Lever
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职位描述:

我们正在扩大企业销售团队,寻找一位战略客户经理,负责与北美地区最大和最复杂的客户建立并拓展关系。在这一高级职位中,您将作为关键客户的可信顾问,将我们的解决方案与他们的业务目标对齐,并推动长期价值。

您的任务是加深高管关系,识别增长机会,并确保Apryse成为客户数字化转型策略中不可或缺的合作伙伴。通过了解他们的优先事项和挑战,您将带领跨职能团队交付创新解决方案,扩大采用率,增强留存率,并创造新的业务机会。

职责

  • 负责并发展Apryse最大的企业客户组合,确保长期满意和成功。
  • 制定并执行全面的客户计划,识别扩展、交叉销售和升级销售的机会。
  • 在多个业务线和技术利益相关者之间建立并维护强大的高管关系。
  • 与客户成功、解决方案工程和产品团队合作,确保客户实现可衡量的业务成果。
  • 与关键客户进行战略业务评审,将Apryse定位为长期的数字化转型合作伙伴。
  • 预判客户需求,主动识别额外价值的交付机会。
  • 有效管理续约周期,协商条款并确保服务的无缝延续。
  • 关注竞争对手的产品和市场趋势,确保Apryse保持明显领先地位。
  • 持续超越客户增长和留存目标。

要求

  • 7年以上在B2B SaaS领域管理战略或企业客户的经验,有显著的客户收入增长记录。
  • 在建立多层级高管关系和复杂组织中取得成功经验。
  • 强大的客户规划、业务评审和咨询式销售技能。
  • 出色的沟通、谈判和高管演示能力。
  • 有管理数百万美元客户组合并实现年度增长的经验。
  • 精通使用Salesforce CRM管理客户、预测和活动。
  • 具备协作精神和解决问题的能力,能够带领跨职能团队实现共同目标。
  • 需要本科学历;硕士学历或技术背景为佳。
查看英文原文

The Role:

We’re growing our enterprise sales team and are looking for a Strategic Account Manager to cultivate and expand relationships with our largest and most complex customers across North America. In this senior role, you will act as a trusted advisor to key accounts, aligning our solutions to their business goals and driving long-term value.

Your mission will be to deepen executive relationships, identify growth opportunities, and ensure Apryse becomes an indispensable partner for our customers’ digital transformation strategies. By understanding their priorities and challenges, you’ll lead cross-functional teams to deliver innovative solutions that expand adoption, strengthen retention, and create new business opportunities.

Responsibilities

  • Own and grow a portfolio of Apryse’s largest enterprise customers, ensuring long-term satisfaction and success.
  • Develop and execute comprehensive account plans that identify opportunities for expansion, cross-sell, and upsell.
  • Build and maintain strong executive relationships across multiple lines of business and technical stakeholders.
  • Partner with customer success, solutions engineering, and product teams to ensure customers achieve measurable business outcomes with Apryse.
  • Lead strategic business reviews with key accounts, positioning Apryse as a long-term digital transformation partner.
  • Anticipate customer needs and proactively identify opportunities to deliver additional value.
  • Effectively manage renewal cycles, negotiating terms and ensuring seamless continuity of service.
  • Stay current on competitor offerings and market trends to position Apryse as the clear leader.
  • Consistently exceed account growth and retention targets.

Requirements

  • 7+ years of experience managing strategic or enterprise accounts in B2B SaaS, with a proven track record of expanding account revenue.
  • Demonstrated success in building multi-level executive relationships and navigating complex organizations.
  • Strong account planning, business review, and consultative selling skills.
  • Exceptional communication, negotiation, and executive presentation abilities.
  • Experience managing multi-million-dollar account portfolios with year-over-year growth.
  • Skilled in leveraging Salesforce CRM to manage accounts, forecasts, and activity.
  • Collaborative and resourceful, able to lead cross-functional teams toward shared outcomes.
  • Bachelor’s degree required; advanced degree or technical background a plus.

Compensation Philosophy

The compensation for this position is commensurate upon experience, and the range listed reflects total compensation or on target earnings. The top end of the range is reserved for candidates with extensive experience and a profile that strongly aligns with the senior expectations of this role.

Benefits:

  • Competitive salary commensurate with experience and qualifications.
  • Uncapped commissions
  • A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings.
  • Generous paid time off (PTO) is offered to support the ability to rest and recharge.
  • A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
  • Highly autonomous and entrepreneurial environment.
  • Annual recurring WFH allowance for you to purchase items you need for your home office.
  • Ongoing support for learning development so you can master your craft.
  • Work with the hardware you're most comfortable with (Windows or Mac).
  • Diverse and inclusive workplace where we all learn from each other.

Company Description

As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler.

Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces.

Ready to join our team?

If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed.

We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals.

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