远程 美国持证护士（LPN）- 入站护理管理
Remote US Licensed Practical Nurse (LPN) – Inbound Care Management
Licensed Practical Nurse (LPN) – Inbound Care Management
职位类型：全职
工作地点：远程
工作时间：周一至周五 | 美国东部时间上午8:00至晚上9:00运营时间
薪资：20.25美元/小时
双语补贴：额外1.00美元/小时
KPI激励：根据绩效最高可达400美元/月
福利：全职福利
职位简介
我们正在寻找一名持证护士（LPN）加入我们的远程慢性病管理团队，以呼叫中心模式开展工作。Inbound LPN将接听患者来电，提供与持续护理管理服务相关的支持，解答患者的问题和需求，并确保适当的后续跟进和护理连续性。
理想的候选人是一名以患者为中心的LPN，具备出色的沟通能力，能够有效处理来电，准确记录互动内容，遵循既定的护理计划，并识别需要临床升级的情况。
主要职责
- 回应与慢性病管理服务相关的患者来电。
- 协助患者解决与其持续护理管理相关的问题和担忧。
- 在患者互动过程中查阅并遵循既定的患者护理计划。
- 支持每月的护理管理活动并促进护理连续性。
- 识别患者的需要、变化或担忧，并根据既定流程升级问题。
- 与患者及护理团队成员进行专业有效的沟通。
- 准确记录患者来电、更新、后续需求和其他必要信息。
- 同时处理多项来电，同时保持质量、准确性和专业性。
- 达到既定的关键绩效指标（KPI），包括质量、生产力、出勤率和其他绩效指标。
- 保护患者隐私并遵守HIPAA要求。
- 使用Google Workspace、Gmail和Google Meet参与虚拟会议和团队沟通。
任职要求
- 持有有效的LPN执照，并拥有统一州执照。
- 必须在组织服务范围内的适用州持有执业许可。
- 纽约和加州的执照根据所分配患者群体的需要为必需或可接受。
- 具有之前护理、医疗、护理管理、患者支持或客服经验者优先。
- 出色的口头和书面沟通能力。
- 强烈的主动倾听和客户服务技能。
- 能够处理多条来电并保持良好的工作状态。
查看英文原文
Licensed Practical Nurse (LPN) – Inbound Care Management
Job Type: Full-Time
Location: Remote
Schedule: Monday–Friday | Within 8:00 AM–9:00 PM EST operating hours
Pay: $20.25/hour
Bilingual Differential: Additional $1.00/hour
KPI Incentive: Up to $400/month based on performance
Benefits: Full-Time Benefits
Position Summary
We are seeking a Licensed Practical Nurse (LPN) to join our remote Chronic Care Management team in an inbound, call-center-style environment. The Inbound LPN will respond to patient calls, provide support related to ongoing care management services, address patient questions and needs, and ensure appropriate follow-up and continuity of care.
The ideal candidate is a patient-focused LPN with strong communication skills who can effectively manage incoming calls, document interactions accurately, follow established care plans, and identify situations requiring clinical escalation.
Key Responsibilities
- Answer inbound patient calls related to Chronic Care Management services.
- Assist patients with questions and concerns related to their ongoing care management.
- Review and follow established patient care plans during patient interactions.
- Support monthly care management activities and promote continuity of care.
- Identify patient needs, changes, or concerns and escalate issues according to established protocols.
- Communicate professionally and effectively with patients and members of the care team.
- Accurately document patient calls, updates, follow-up needs, and other required information.
- Manage multiple inbound interactions while maintaining quality, accuracy, and professionalism.
- Meet established Key Performance Indicators (KPIs) for quality, productivity, attendance, and other performance measures.
- Protect patient confidentiality and comply with HIPAA requirements.
- Participate in virtual meetings and team communications using Google Workspace, Gmail, and Google Meet.
Qualifications
- Active LPN license with a Compact State License.
- Must be licensed to practice in applicable states within the organization's service footprint.
- New York and California licensure are required/accepted as applicable to the assigned patient population.
- Previous nursing, healthcare, care management, patient support, or call-center experience preferred.
- Excellent verbal and written communication skills.
- Strong active listening and customer service skills.
- Ability to handle multiple inbound calls and maintain a professional demeanor in a fast-paced environment.
- Strong documentation and attention to detail.
- Basic computer proficiency and ability to navigate multiple applications.
- Must successfully complete a technology assessment, including typing and basic computer skills.
Remote Work Requirements
- Must have a dedicated, private workspace suitable for handling protected health information.
- Workspace must have a door and allow the employee to maintain HIPAA compliance.
- Must have a reliable high-speed internet connection.
- Must be able to connect directly to the home modem/router using a hard-wired Ethernet connection.
- A 30-foot Ethernet cable will be provided to facilitate the hard-wired connection.
- Company-provided equipment includes a desktop computer and two monitors.
- Employees may be required to share their screen during work activities or support sessions.
Technology
Employees will use Google-based tools and other company systems, including:
- Gmail
• Google Meet
• Google Workspace (G Suite)
- Company-provided desktop and dual-monitor setup
Compensation
- $20.25/hour base pay
- +$1.00/hour bilingual differential, where applicable
- Up to $400/month KPI-based incentive
• Full-Time benefits
Work Environment
This is a remote, call-center-style nursing position. The successful candidate should be comfortable handling a consistent volume of inbound patient calls while maintaining excellent patient service, accurate documentation, and adherence to care management protocols.
Originally posted on Himalayas