远程美国执照护士（LPN）– 外派护理管理
Remote US Licensed Practical Nurse (LPN) – Outbound Care Management
职位类型：全职
地点：远程办公
时间安排：周一至周五 | 美国东部时间上午8:00至晚上9:00运营时间
薪资：18.25美元/小时
双语补贴：额外1.00美元/小时
KPI激励：根据绩效最高可达400美元/月
福利：全职福利
职位概述
我们正在寻找一名持证护士（LPN）加入我们的远程慢性病管理团队，工作环境为外呼式客服模式。外呼LPN将主动联系患者，支持持续的护理管理，评估患者需求，遵循既定的护理计划，并帮助确保护理的连续性。
该职位适合一位能够通过电话与患者沟通、全天处理多项互动、准确记录信息，并在技术驱动的远程环境中工作的LPN。
主要职责
- 作为持续慢性病管理服务的一部分，进行外呼患者通话。
- 按照既定的护理计划，每月进行护理管理外访并跟进患者。
- 通过识别患者需求、障碍和病情变化，支持护理的连续性，必要时需引起关注或升级。
- 以专业且富有同理心的方式与患者沟通，同时保持客服模式的工作流程。
- 遵循既定的护理计划和护理管理协议。
- 准确且及时地记录患者互动、更新和后续活动。
- 保持稳定的外呼通话量，并达到既定的生产力和质量期望。
- 根据既定协议升级临床问题或情况。
- 保护患者隐私并遵守HIPAA要求。
- 使用Google Workspace、Gmail和Google Meet参与虚拟会议和团队沟通。
- 达到既定的关键绩效指标（KPI），包括质量、生产力、出勤率和其他绩效指标。
任职资格
- 持有有效的LPN执照，并具备互惠州执照。
- 必须在公司服务范围内的相关州持有执业许可。
- 纽约和加州的执照对于所负责的患者群体是必需的或被接受的。
- 有护理、医疗保健、护理管理、患者外访或客服经验者优先。
- 具备良好的口头和书面沟通能力。
- 能够进行大量外呼通话。
- 具备良好的组织能力和细致的关注力。
- 能够遵循护理计划
查看英文原文
Job Type: Full-Time
Location: Remote
Schedule: Monday–Friday | Within 8:00 AM–9:00 PM EST operating hours
Pay: $18.25/hour
Bilingual Differential: Additional $1.00/hour
KPI Incentive: Up to $400/month based on performance
Benefits: Full-Time Benefits
Position Summary
We are seeking a Licensed Practical Nurse (LPN) to join our remote Chronic Care Management team in an outbound, call-center-style environment. The Outbound LPN will proactively contact patients to support ongoing care management, assess their needs, follow established care plans, and help ensure continuity of care.
This position is ideal for an LPN who is comfortable communicating with patients by phone, managing multiple interactions throughout the day, documenting accurately, and working in a technology-driven remote environment.
Key Responsibilities
- Make outbound calls to patients as part of ongoing Chronic Care Management services.
- Conduct monthly care management outreach and follow up with patients according to established care plans.
- Support continuity of care by identifying patient needs, barriers, and changes in condition that may require additional attention or escalation.
- Communicate with patients professionally and compassionately while maintaining a call-center-style workflow.
- Follow established care plans and care management protocols.
- Document patient interactions, updates, and follow-up activities accurately and timely.
- Maintain consistent outbound call activity and meet established productivity and quality expectations.
- Escalate clinical concerns or issues according to established protocols.
- Protect patient confidentiality and comply with HIPAA requirements.
- Participate in virtual meetings and team communications using Google Workspace, Gmail, and Google Meet.
- Meet established Key Performance Indicators (KPIs) for quality, productivity, attendance, and other performance measures.
Qualifications
- Active LPN license with a Compact State License.
- Must be licensed to practice in applicable states within the organization's service footprint.
- New York and California licensure are required/accepted as applicable to the assigned patient population.
- Previous nursing, healthcare, care management, patient outreach, or call-center experience preferred.
- Strong verbal and written communication skills.
- Comfortable making a high volume of outbound calls.
- Strong organizational skills and attention to detail.
- Ability to follow care plans, workflows, and established protocols.
- Basic computer proficiency and ability to navigate multiple applications.
- Must successfully complete a technology assessment, including typing and basic computer skills.
Remote Work Requirements
- Must have a dedicated, private workspace suitable for handling protected health information.
- Workspace must have a door and allow the employee to maintain HIPAA compliance.
- Must have a reliable high-speed internet connection.
- Must be able to connect directly to the home modem/router using a hard-wired Ethernet connection.
- A 30-foot Ethernet cable will be provided to facilitate the hard-wired connection.
- Company-provided equipment includes a desktop computer and two monitors.
- Employees may be required to share their screen during work activities or support sessions.
Technology
Employees will use Google-based tools and other company systems, including:
- Gmail
• Google Meet
• Google Workspace (G Suite)
- Company-provided desktop and dual-monitor setup
Compensation
- $18.25/hour base pay
- +$1.00/hour bilingual differential, where applicable
- Up to $400/month KPI-based incentive
• Full-Time benefits
Work Environment
This is a remote, call-center-style nursing position. The successful candidate should be comfortable spending a significant portion of the workday communicating with patients by phone, working toward productivity and quality goals, documenting interactions, and maintaining a consistent workflow.
Originally posted on Himalayas