客户关怀专员（电话、邮件、聊天）
Customer Care Specialist (phone, email, chat)
我们客户是一家在美国有强大影响力的国际电子商务公司，现急需招聘一名全职远程工作的客户服务专员。
我们正在寻找一位热情、富有同理心且善于解决问题的客户服务专员，具备通过电话、电子邮件和聊天进行客户服务的丰富经验。理想的候选人有呼叫中心、接待或亚马逊客服背景，能够以友善和专业的方式处理各种复杂的沟通。
关于公司：
公司致力于通过创新且以安全为先的蹦床改变家庭娱乐方式。由父母创立，服务于父母，其使命是打造高质量的蹦床，为全球家庭带来欢乐和安心。
公司以卓越的客户服务为傲，并提供全面的保修服务，包括自然灾害保护选项。对于那些热衷于创造激发积极玩耍并促进家庭联系的产品，并在协作、以客户为中心的环境中茁壮成长的人，这家公司提供了提升职业发展的绝佳机会。
要求：
- 英语流利，具有清晰的美国口音。
- 必须有呼叫中心、接待员或亚马逊客服（电话、邮件和聊天）相关工作经验。
- 耐心、富有同理心，能够缓解紧张局势。
- 具备良好的口头和书面沟通能力。
- 熟悉使用CRM工具和客服平台（电话、邮件和聊天系统）。
- 主动、有条理，能够在快节奏的环境中同时处理多项任务。
- 技术敏锐，学习新系统速度快。
- 能够在美东/美西时间上午9点至下午5点工作。
- 性格温和、冷静，真诚地希望帮助他人。
主要职责：
- 以礼貌、清晰且有效的方式通过电话、邮件和聊天提供客户服务。
- 处理与订单、运输、产品问题、保修和退货相关的咨询。
- 在所有沟通渠道中保持冷静、富有同理心并以解决问题为导向，尤其是在帮助沮丧的客户时。
- 准确地将所有客户互动记录到CRM系统中。
- 与其他部门协作，高效解决升级的问题。
- 持续寻找提升客户体验的方法。
- 在所有互动中以诚信和关怀代表公司品牌形象。
查看英文原文
Our Client, an international e-commerce company with a strong presence in the USA, is looking for a highly skilled and experienced professional to fill an immediate opening for a Customer Care Specialist for a full-time remote job.
We are seeking a warm, empathetic, and resourceful Customer Care Specialist with strong experience in customer support via phone, email, and chat. The ideal candidate has a background in call centers, reception, or Amazon customer service, and knows how to handle even the most challenging conversations with kindness and professionalism across multiple communication channels.
About the company:
The company is dedicated to transforming family fun with innovative and safety-first trampolines. Founded by parents, for parents, its mission is to craft high-quality trampolines that bring joy and peace of mind to families everywhere.
The company prides itself on exceptional customer service and offers comprehensive warranties, including options for natural disaster protection. For those passionate about creating products that inspire active play and foster family connections, and who thrive in a collaborative, customer-focused environment, this company offers a great opportunity to elevate a career.
Requirements:
- Fluent English speaker with a clear US accent.
- Previous experience in call center, receptionist, or Amazon customer support roles (phone, email, and chat) is necessary.
- Patient, empathetic, and able to de-escalate tense situations.
- Strong verbal and written communication skills.
- Comfortable using CRM tools and customer support platforms (call, email, and chat systems).
- Proactive, organized, and able to multitask in a fast-paced environment.
- Tech-savvy and quick to learn new systems.
- Availability during US business hours (9 AM – 5 PM EST/PST).
- A kind, calm attitude and a genuine desire to help others.
Key Responsibilities:
- Provide customer support via phone, email, and chat in a courteous, clear, and effective manner.
- Handle inquiries related to orders, shipping, product issues, warranties, and returns.
- Remain calm, empathetic, and solution-oriented, especially when assisting frustrated customers across all communication channels.
- Accurately log all customer interactions in the CRM system.
- Collaborate with other departments to resolve escalated issues efficiently.
- Continuously look for ways to improve the customer experience.
- Represent the company brand with integrity and care in every interaction.
Our benefits:
- Work for a market-proven, fast-growing company.
- Competitive salary.
- Supportive work environment.
- Fully remote work.
Originally posted on Himalayas