波尔图站点负责人
Porto Site Lead
Patreon 是一个媒体和社区平台，超过 30 万创作者通过该平台让最忠实的粉丝可以访问独家作品和体验。我们为创作者提供多种与粉丝互动并建立持久业务的方式，包括：付费会员、免费会员、社区聊天、直播视频，以及通过一次性购买直接向粉丝销售。
我们最终的目标很简单：资助创意群体。我们在该领域处于领先地位，具体表现为：
- 自 Patreon 创立以来，创作者已产生超过 100 亿美元的收入
- 超过 1 亿个免费会员，这些粉丝可能尚未准备好付费
- 目前有超过 2500 万个付费会员在 Patreon
我们正在大力投资打造最好的创作者平台，并组建了最好的创作者经济团队，现正在寻找一名波尔图站点负责人来支持我们的使命。
该职位位于葡萄牙波尔图，采用混合办公模式（每周到办公室工作 2 天）。
关于团队
信任与安全确保 Patreon 始终保持友好和公平，使创作者和粉丝能够连接，让创造力蓬勃发展。我们制定了清晰、易于遵循的标准，并在出现问题时迅速且一致地采取行动，让创作者和粉丝有信心以尊重的方式进行创作、分享和参与。
我们的波尔图站点是我们在欧洲的安全核心：大部分一线的信任与安全工作都在这里进行。这是一个真正的社区，人们互相支持、分享背景信息，并一起完成艰难的工作。波尔图也是诚实见解的来源——来自该站点的反馈已经影响了政策决策、工具需求以及我们如何通过人员、BPO 和自动化进行扩展。随着 Patreon 越来越公开和以发现为导向，波尔图的经验对于我们的演进至关重要。
关于该职位
我们在波尔图地区招聘一名波尔图站点负责人，以确保在欧盟工作时间内的安全流程健康运行，并确保工作在波尔图和美国之间无缝流转。你将作为波尔图在安全运营方面的倡导者——将本地信号转化为全球行动，帮助团队采用可持续改进措施，并用通俗易懂的语言解释变化及其原因。
你将身处信任与安全团队，因此能获得真实的运营背景，但你的职责范围是整个站点：主持波尔图领导委员会，与行政/人力资源合作伙伴合作，并在重大决策中代表波尔图所有团队的需求（不仅仅是信任与安全团队）。你将首先通过影响力进行领导（最初没有直接下属，只有虚线关系），并向……
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Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases.
Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:
- $10 billion+ generated by creators since Patreon's inception
- 100 million+ free memberships for fans who may not be ready to pay just yet, and
- 25 million+ paid memberships on Patreon today.
We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Porto Site Lead to support our mission.
This role is based in Porto, Portugal and operates on a hybrid work model (in-office 2 days per week).
ABOUT THE TEAM
Trust & Safety keeps Patreon welcoming and fair so Creators and their Fans can connect and creativity can thrive. We set clear, easy-to-follow standards and act quickly and consistently when something's off, giving creators and fans confidence to create, share, and participate with respect across our global community.
Our Porto site is our safety heartbeat in Europe: most of our frontline Trust & Safety work happens here. It's a real community where people support each other, share context, and carry tough work together. Porto is also a source of honest insight — feedback from the site has shaped policy decisions, tooling asks, and how we scale with people, BPOs, and automation. As Patreon becomes more public and discovery-led, Porto's experience is central to how we evolve.
ABOUT THE ROLE
We're hiring a Porto Site Lead in our Porto location to keep the safety pipeline healthy during EU hours and make sure work moves seamlessly between Porto and the U.S. You'll be Porto's advocate for safety operations — turning local signals into global action, helping teams adopt improvements that stick, and explaining what changed and why in plain language.
You'll sit in Trust & Safety so you have real operational context, but your remit is site-wide: chairing the Porto Leadership Council, partnering with the Admin/HR partner, and helping represent the needs of all Porto teams (not just T&S) in big decisions. You'll lead through influence at first (no direct reports initially, with dotted-line relationships) and report to the Director of Trust & Safety Operations (based in the U.S.).
As the site and product evolve, there is room for this role to grow into a broader people-lead scope based on business need and alignment with our leveling framework.
WHAT YOU'LL NEED
- Experience in Trust & Safety, risk, operations, or a related field, including site or regional leadership responsibility — typically 7–10 years, or equivalent combination of experience and scope
- Experience leading teams or sites in the EU/UK region
- Has measurably improved operational performance in a prior role — able to point to specific changes made and outcomes achieved using data and structured problem solving
- Experience working with or managing vendors/BPOs
- Communicates clearly in English and Portuguese — able to translate complex safety decisions into plain language for local teams and explain operational changes to a U.S.-based leadership team
- Comfort operating in a global, matrixed environment and leading through influence as well as direct management
- Familiarity with EU/UK online safety expectations and how they translate into day-to-day operations
BONUS IF YOU HAVE
- Experience representing a regional site in global or cross-functional planning processes
- Understands what a healthy online community looks like and can connect day-to-day safety operations to that outcome
We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.
About Patreon
Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:
- Put Creators First | They’re the reason we’re here. When creators win, we win.
- Build with Craft | We sign our name to every deliverable, just like the creators we serve.
- Make it Happen | We don’t quit. We learn and deliver.
- Win Together | We grow as individuals. We win as a team.
Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accommodations@patreon.
Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, vacation leave, company holidays and recharge days, lifestyle stipends, learning and development stipends, patronage, parental leave and sick leave, and pension with an employer contribution.
Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates hired into remote-eligible roles are not expected to meet the same requirements.
At Patreon, we believe in fair and transparent pay. In compliance with Portugal and EU pay transparency laws, we are sharing the expected salary range for this role.
The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role’s job family. The final offer will be based on candidate’s experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon’s leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions.
Patreon reserves the right to modify or update compensation and benefits at any time.
Compensation: €4,116 – €6,183 per month (gross base salary), paid on a 14-month basis (total annual cash compensation: €57,633 – €86,567). Final placement within the cash range is determined by skills, experience, and alignment with Patreon's internal pay bands. This role is also eligible for equity compensation.