联邦客户经理，金融与保险行业
Federal Account Executive, FSI
PagerDuty, Inc. (NYSE: PD) 是全球领先的 AI 驱动的数字运营公司。通过自动检测、诊断和修复问题，PagerDuty 平台将 AI 代理和自动化工作流与来自 750 多个集成的上下文信息进行协调。大约三分之二的财富 100 强企业和近一半的财富 500 强企业信赖 PagerDuty，它是组织实现弹性、自主运营的标准。知名客户包括 Chipotle、Cloudflare、Docusign、Fox、Nvidia、Salesforce、Spotify、Zoom 等。我们正在快速增长，并在工程、销售、产品、市场等领域的顶尖人才中招聘，以构建领先的数字运营平台。
PagerDuty 正在寻找一名联邦系统集成商（FSI）客户经理（AE），以推动顶级 FSI 的战略增长。在此职位中，您将与主要集成商合作，将 PagerDuty 的 Operations Cloud 嵌入到大型联邦项目投标中，并扩大其产品组合中的采用率。您将与高级 FSI 执行官合作，提供自动化事件响应和 AIOps 解决方案，以支持关键的政府任务。这是一个高影响力的职位，可以扩大 PagerDuty 在公共部门的影响力，完成高价值交易，并在联邦生态系统中主导复杂的云销售。
#### **主要职责**
- 通过推动增购、交叉销售和扩展机会，负责并拓展一组定义好的联邦系统集成商（FSI）客户。
- 通过定期的面对面交流和顾问式销售建立并维护信任的高级关系。
- 制定并执行战略客户计划，识别增长领域、扩展路径和竞争定位。
- 通过明确的业务价值和投资回报率来推动 PagerDuty 的 Operations Cloud 采用。
- 执行复杂的多产品销售流程，并与解决方案顾问合作进行技术验证和概念验证活动。
- 使用 MEDDPICC 框架在 Salesforce 中保持准确的预测和有纪律的销售管道。
- 与客户成功、产品管理和续约团队合作，确保客户满意度和长期留存。
#### **基本要求**
- 在公共部门和/或 FSI 销售、客户管理或扩展角色中拥有 8 年以上 SaaS 或云软件经验。
- 在复杂、长周期的联邦销售中证明有成功管理配额的经验。
- 有向并影响客户销售的经验。
查看英文原文
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
PagerDuty is seeking a Federal Systems Integrator (FSI) Account Executive (AE) to drive strategic growth across top-tier FSIs. In this role, you will partner with major integrators to embed PagerDuty's Operations Cloud into large-scale federal program bids and expand adoption across their portfolios. You will collaborate with senior FSI executives to deliver automated incident response and AIOps solutions that support critical government missions. This is a high-impact opportunity to scale PagerDuty’s public sector presence, close high-value deals, and lead complex cloud sales within the federal ecosystem.
#### **KEY RESPONSIBILITIES**
- Own and grow a defined set of Federal Systems Integrator (FSI) accounts by driving upsell, cross-sell, and expansion opportunities.
- Build and maintain trusted senior relationships through regular in-person engagement and consultative selling.
- Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.
- Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.
- Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.
- Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDPICC framework.
- Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.
#### **BASIC QUALIFICATIONS**
- 8+ years of experience in public sector and/or FSI sales, account management, or expansion roles within SaaS or cloud software.
- Proven success managing a quota in complex, long-cycle federal sales.
- Demonstrated experience selling to and influencing senior executives at top-tier FSIs.
- Proficiency with Salesforce (SFDC) for pipeline management and forecasting.
- Bachelor’s degree or equivalent experience.
#### **PREFERRED QUALIFICATIONS**
- Prior enterprise sales expertise leveraging MEDDPICC & Value Selling.
- Experience managing high-value accounts within the FSI ecosystem.
- Experience selling within a federal systems integrator (FSI) channel (integrator partners, partner sales models, selling directly within integrator-led programs).
- Strong understanding of the FSI ecosystem and federal procurement cycles, Operations Cloud, or DevOps environments.
- Strategic thinker with exceptional communication, negotiation, and relationship-building skills.
- No current clearance required. Active TS/SCI level clearance OR ability to obtain and maintain a security clearance would be beneficial.
The base salary range for this position is 160,000 - 187,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
**Hesitant to apply?**
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for [job alerts](https://careers.pagerduty.com/jobalerts)!
**Where we work**
PagerDuty operates a hybrid work model with [offices](https://careers.pagerduty.com/locations) in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we **cannot** employ candidates residing in:
**Location restrictions:** **Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western Australia
**Canada:** Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
**United States:** Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
_Candidates must reside in an eligible location, which vary by role._
**How we work**
[Our values](https://careers.pagerduty.com/#values) guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
**What we offer**
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our [benefits site](https://careers.pagerduty.com/global-benefits).
**Your package may include:**
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
**About PagerDuty**
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our [careers site](https://careers.pagerduty.com/home) and @pagerduty on Instagram.
**Additional Information**
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's [Privacy Policy](https://www.www.pagerduty.com/privacy-policy/).
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.