高级内容设计师
Senior Content Designer
成为我们关怀社区的一员
在Humana，我们正在打造以人为核心的服务体验，帮助人们自信地应对医疗保健。我们正在寻找一位高级内容设计师，负责在我们的数字生态系统中各个产品领域推动内容设计和策略。您将向内容开发总监汇报。
您将在跨职能团队中作为嵌入式合作伙伴开展工作，塑造网页、移动应用、应用程序以及新兴数字界面的体验。此职位适合一位在不确定性中茁壮成长的人，能够将扎实的内容创作与产品思维相结合，利用研究和数据指导决策，并在复杂且受监管的环境中为可扩展的内容系统做出贡献。
您将负责：
- 使用研究、分析和内容评估（审计、清单、触点映射）为功能和旅程设计内容
- 将研究、利益相关者和旅程洞察转化为清晰、可操作的数字体验
- 规划并执行产品生命周期中的内容，包括创建、审核、批准和质量保证
- 通过清晰、易懂的内容简化复杂且受监管的医疗信息，覆盖UI、微文案和多渠道体验
- 为可用性和可发现性构建内容结构，参与信息架构、导航和分类法
- 与产品管理、产品设计、研究、工程、法律和合规部门进行跨职能合作
- 应用并贡献于指南、标准和工具，以确保一致性和质量
- 利用分析、客户之声（VOC）数据和测试推动优化，提升表现
范围与影响
- 从发现到优化，负责特定功能或产品领域的全部内容
- 通过内容设计、研究洞察和以用户为中心的设计影响产品决策
- 参与内容系统建设，包括信息架构、指南和可复用模式
- 提升团队内部的内容质量、清晰度和一致性
- 通过测量、测试和迭代支持持续改进
为什么这个职位很重要
您将使医疗保健体验更加清晰、易于访问和更易导航，帮助人们获取他们需要的信息，从而对自身健康做出自信的决策。
发挥您的技能，产生影响力
所需资格条件
- 5年以上内容设计、UX写作或内容策略经验，有从发现到交付和迭代全程负责内容的经验
- 出色的写作能力
查看英文原文
Become a part of our caring community
At Humana, we’re building human-centered experiences that help people navigate healthcare with confidence. We’re looking for a Senior Content Designer to drive content design and strategy within product areas across our digital ecosystem. You’ll report to the Director of Content Development.
You’ll operate as an embedded partner within cross-functional teams, shaping experiences across web, mobile, apps and emerging digital surfaces. This role is ideal for someone who thrives in ambiguity and combines strong content craft with product thinking, uses research and data to guide decisions, and contributes to scalable content systems in a complex, regulated environment. What you'll do
- Drive content design for features and journeys using research, analytics, and content assessments (audits, inventories, touchpoint mapping)
- Translate research, stakeholder, and journey insights into clear, actionable digital experiences
- Plan and execute content across the product lifecycle, including creation, review, approval, and QA
- Simplify complex, regulated healthcare information with clear, accessible content across UI, microcopy, and multi-channel experiences
- Structure content for usability and findability, contributing to information architecture, navigation, and taxonomy
- Partner cross-functionally with product management, product design, research, engineering, legal and compliance
- Apply and contribute to guidelines, standards, and tools to ensure consistency and quality
- Drive optimization using analytics, VOC data, and testing to improve performance
Scope and impact
- Own content across features or product areas from discovery through optimization
- Influence product decisions through content design, research insights, and human-centered design
- Contribute to content systems, including information architecture, guidelines, and reusable patterns
- Improve content quality, clarity, and consistency within teams
- Support continuous improvement through measurement, testing, and iteration
Why this role matters
You'll make healthcare experiences clearer, more accessible, and easier to navigate, helping people get the information they need to make confident decisions about their health.
Use your skills to make an impact
Required Qualifications
- 5+ years in content design, UX writing, or content strategy, with experience owning content from discovery through delivery and iteration
- Strong writing and editing skills, with the ability to simplify complex or regulated information
- Experience conducting content audits, research, and developing data-informed content strategies
- Solid understanding of information architecture, content structures (taxonomies, models), and findability, with familiarity in accessibility and brand/style standards
- Proven cross-functional collaboration and a portfolio demonstrating end-to-end work and measurable impact
Preferred Qualifications
- Experience in healthcare or other regulated industries
- Familiarity with SEO and content optimization practices
- Experience contributing to guidelines, templates, or governance processes
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$86,300 - $118,700 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 09-21-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Originally posted on Himalayas