品牌运营总监
Director, Brand Operations
关于Ramp
Ramp正在为财务团队构建智能基础设施，嵌入企业每一美元支出的交易流程中。我们自动化处理超过2000亿美元的年度支出在70,000多家公司内的流动：授权付款、标记风险、分类支出并完成账务结算。
这些问题高风险、数据密集且不容失误。
我们招聘具有高度自主性和紧迫感的人才。我们更看重的是你所具备的斜率而非截距。我们不太关注你在哪里接受的培训，而更关注你实际完成了什么。在Ramp，每个人都是从头到尾负责问题的建造者，并做出影响结果的重要决策。
Ramp的中位数客户在第一年节省了5%的成本，并实现了16%的收入增长——远超没有使用Ramp的企业。我们认为每家有抱负的公司都应享有同样的机会。
如果你希望构建直接塑造公司如何移动和管理数十亿美元的系统，Ramp就是你的选择。
关于该职位
Ramp的品牌团队在产品发布、增长、活动、客户营销和品牌认知方面推出了大量有雄心的创意。随着工作量的增长，对强大运营体系的需求也日益增加。
我们正在招聘一位品牌运营总监来建立这个运营体系：让世界级创意团队高效工作并快速交付的流程、里程碑和跨职能协作机制。这是一个专注于工作如何完成的运营角色；它不是传统的生产管理角色。
你将作为运营负责人，帮助创意团队摆脱组织混乱，设定清晰的工作方式，并在早期解决跨职能的断裂点，使好点子能快速推向市场。
职责内容
- 负责并构建品牌创意产出的运营体系。
- 建立品牌运营体系：将创意方向转化为实际交付工作的流程、里程碑和工作方式。
- 诊断并解决跨职能的瓶颈。找到工作停滞的地方，追溯其根源，并消除任何存在的限制因素。
- 通过吸收跨职能的复杂性，保护创意团队免受组织混乱的影响，使其专注于工作本身。
- 利用AI实现自动化：使用AI优化工作流程，减少运营中的手动负担（包括需求收集、优先级排序、状态跟踪、报告和交接）。
- 与创意负责人合作，使运营和创意相辅相成，让创意负责人能够专注于创意本身。
- 成为品牌团队在公司内部的代言人
查看英文原文
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Ramp's Brand team ships a high volume of ambitious creative across product launches, growth, events, customer marketing, and brand awareness. As the work has scaled, so has the need for a strong operating system around it.
We're hiring a Director of Brand Operations to build that operating system: the processes, milestones, and cross-functional coordination that let a world-class creative team do its best work and ship fast. This is an operations role focused on how the work gets done; it is not a traditional production-management role.
You'll be the operator who protects creatives from organizational swirl, sets clear ways of working, and fixes cross-functional breakdowns upstream so great ideas reach the world quickly.
WHAT YOU’LL DO
- Own and build the operating system for how Brand's creative gets produced.
- Build the brand operating system: the processes, milestones, and ways of working that turn creative direction into shipped work.
- Diagnose and fix bottlenecks across functions. Find where work stalls, trace it to the source, and remove the limiting factor wherever it lives.
- Protect creatives from org swirl by absorbing cross-functional complexity so the team stays focused on the work.
- Automate with AI: use AI to streamline how work flows and cut manual overhead across the operation (intake, triage, status, reporting, handoffs).
- Partner with the creative leads so operations and creative are complementary, freeing creative leads to focus on creative.
- Be Brand's ambassador to the rest of Ramp: scope incoming work and pull Brand into projects early, at the right time.
WHAT YOU NEED
- Exceptional organization: you hold 20+ live workstreams and keep everyone on track
- A cross-functional root-cause instinct: you can walk into a tangled, multi-team workflow, explain why it's slow, and fix it. This is the most important capability for the role.
- A track record of building systems and automation: you've taken an operation from messy to repeatable and use tooling and AI to compress cycle time.
- A metrics-driven approach: you instrument delivery so progress is clear and provable.
- Hands-on, lean leadership: you lift both the operation and the people in it.
- A bias for better ways of working: you remove limiting factors and speed up delivery without adding process for its own sake.
- An operator-first profile: we care more about someone who can diagnose and fix how work flows than about a creative, production, or marketing pedigree. Strong candidates come from product ops, biz ops, GTM ops, finance ops, or chief-of-staff backgrounds.
NICE TO HAVES
- Experience scaling an in-house creative or content studio in a high-growth environment.
- Experience building AI-assisted operational workflows.
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice