高级经理 - Cisco UCCE
Sr. Manager - Cisco UCCE
我们是 One Sutherland — 一个全球团队，每个人都在共同努力创造伟大的突破性解决方案。我们的员工在一个思想、经验和背景多样化的环境中茁壮成长。我们庆祝并全心全意拥抱多样性。Sutherland 是一家平等机会雇主。我们通过专业行为和互相帮助，营造积极的工作环境，实现“One Sutherland Team, Playing to Win”的目标。
Sutherland 成立于 35 年前（1986 年）。从那时起，我们已成为领先的全球业务流程和技术管理服务提供商，提供以分析驱动的后台和面向客户的解决方案组合，支持整个客户生命周期。
有兴趣的合适候选人请与 roopashree.ry@sutherlandglobal.com 联系。
Sr. Manager 是一位高级管理人员，负责组织内 IT 基础设施的管理、策略和执行。该职位涉及监督 IT 部门，确保系统和技术服务与企业的目标和运营需求保持一致。IT 主管在技术和非技术领域之间起到桥梁作用，将业务目标转化为技术解决方案，反之亦然。IT 主管必须能够与财富 500 强客户进行交流。需要能够大约 10% 的时间出差，并在各种非正常工作时间和周末支持项目，参与 24x7 的值班轮班。
所需技术技能
· Cisco Contact Center 知识
· Cisco UCCE 架构
· CVP
· Finesse
· CUCM 集成
· ICM 脚本基础
服务器与基础设施技能
· Windows 服务器管理
· VMware / 虚拟化平台
· Active Directory 与 DNS
· 存储与备份技术
认证
· 有 Windows/VMWare 认证，最好还有 UCCE 认证。
经验：
· 10 – 20 年的经验
职责：
· • 维护 UCCE 服务器（AW、PG、Rogger、CVP、Finesse、CUCM 等）
· 管理支持 UCCE 的 Windows 服务器环境
· 执行服务器构建、升级和补丁
· 监控服务器性能、CPU、内存、存储和系统健康状况
· 支持 Cisco UCCE 应用服务
· 排除影响呼叫路由或代理可用性的基础设施相关问题
· 处理升级、迁移和系统刷新项目
· 维护高可用性和冗余架构
· 使用监控工具监控 UCCE 组件
· 在
查看英文原文
We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
Interested suitable candidates please be in touch with roopashree.ry@sutherlandglobal.com
Sr. Manager is a senior-level executive responsible for the management, strategy, and execution of IT infrastructure within an organization. This role involves overseeing the IT department, ensuring that systems and technology services align with the business’ goals and operational needs. IT Directors serve as a bridge between technical and non-technical domains, translating business objectives into technological solutions and vice versa. The IT Director must be comfortable interfacing with fortune 500 clients. Must be able to travel approximately 10% and work various off shift and weekend hours supporting projects and participate in a 24x7 on-call rotation.
Required Technical Skills
· Cisco Contact Center Knowledge
· Cisco UCCE Architecture
· CVP
· Finesse
· CUCM integration
· ICM scripting basics
Server & Infrastructure Skills
· Windows Server Administration
· VMware / Virtualization platforms
· Active Directory & DNS
· Storage and backup technologies
Certifications
· Windows\VMWare certifications along with UCCE preferably.
Experience:
· 10 – 20 years of experience
Responsibilities:
· • Maintain UCCE servers (AW, PG, Rogger, CVP, Finesse, CUCM, etc.)
· Manage Windows Server environments supporting UCCE
· Perform server builds, upgrades, and patching
· Monitor server performance, CPU, memory, storage, and system health
· Support Cisco UCCE application services
· Troubleshoot infrastructure-related issues impacting call routing or agent availability
· Handle upgrades, migrations, and system refresh projects
· Maintain high availability and redundancy architecture
· Monitor UCCE components using monitoring tools
· Investigate system alerts and service outages
· Perform root cause analysis for infrastructure failures
· Work with Cisco TAC and vendors when required
· Manage backups for UCCE servers and databases
· Support Disaster Recovery testing and failover activities
· Implement OS and infrastructure security hardening
· Maintain compliance with enterprise security standards
· Work with network, voice, database, and application teams
· Support change management and release activities
· Document infrastructure designs and operational procedures
Any Graduate/Post Graduate