客户成功经理，商业东部
Customer Success Manager, Commercial East
在Vanta，我们的使命是帮助企业在获得信任的同时证明信任。我们相信安全应持续监控和验证，我们赋能企业实践更佳的安全措施，并通过便捷的方式加以证明。Vanta拥有一支友善且才华横溢的团队，虽然一些成员有安全领域的经验，但许多人在没有相关经验的情况下也已在Vanta取得成功。
作为Vanta的客户成功经理（商业方向），你将在客户使用Vanta的专业解决方案进行安全与合规旅程中发挥关键作用。通过将以客户为中心的方法与对Vanta产品及安全最佳实践的了解相结合，你将为Vanta客户的整体成功和满意度做出贡献，帮助他们通过客户留存和业务组合的健康状况实现强大的安全和合规成果。
过去一年，Vanta取得了指数级增长，现在我们正在解决如何为尽可能多的注重安全的软件公司提供世界级客户体验的问题。作为Vanta的企业客户成功经理，你将成为Vanta的声音，负责帮助客户朝着他们的目标前进，最终实现成功和满意。
在Vanta担任客户成功经理（商业方向）的工作内容包括：
- 领导针对中型市场的客户在销售后的所有活动，包括上架、实施、产品专业知识、续约并识别升级销售机会。
- 与客户经理合作，在你的客户组合中推动续约和扩展机会。
- 在Vanta内部代表客户的声音。
- 成为客户的联系人，推动他们在自己的时间表上实现特定的业务成果。
- 成为Vanta产品的专家，了解我们的平台如何通过合规性方案（SOC 2、ISO 27001、GDPR、HIPAA、USDP和自定义框架）、信任报告和风险管理解决方案来改善安全态势。
- 提供有洞察力的技术解答，并推荐客户使用我们的平台实现合规性的最有效方式。
- 与重点客户、客户利益相关者和高管赞助商建立可信赖的顾问关系，这可能带来续约、扩展和宣传。
- 通过成为客户的声音，影响Vanta的战略和产品优先级，以推动采用率和留存率。
- 跨部门协作，解决客户的业务问题并实现共同目标。
查看英文原文
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
As Vanta’s Customer Success Manager, Commercial you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you will contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business.
Vanta’s success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta’s Enterprise Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy.
What you’ll do as a Customer Success Manager, Commercial at Vanta:
- Lead all post-sales activities for Vanta’s mid-market customers through onboarding, implementation, product expertise, renewal and identify upsell opportunities.
- Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
- Act as the voice of the customer within Vanta.
- Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
- Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution.
- Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform.
- Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy.
- Influence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customer.
- Work cross-functionally to resolve customer business issues and work toward mutual goals.
How to be successful in this role:
- Have 5+ years of experience in Customer Success at a SaaS company.
- Extensive experience with high-end exposure to C-level executives, and the ability to build strong trusted relationships.
- Providing top-notch account management and relationship building through various means; Quarterly Business Reviews, Health Check Ins, and Executive summaries etc
- Ability to be nimble and agile in an environment where shifting priorities should be expected.
- Experience working in the security or compliance industry is preferred.
- Possess clear and thoughtful communication skills, with strong critical thinking ability.
- Be highly empathetic to customers, with a proven track record of long-term customer retention.
- Experience with hitting retention targets and creating happy, healthy customers.
- Possess the technical competency to understand Vanta’s software and build great relationships with highly technical customers.
- Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up.
- Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.
What you can expect as a Vanta’n:
- Industry-competitive salary and equity
- Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
- 16 weeks paid Parental Leave for all new parents
- Health & wellness stipend
- Remote workspace, internet, and cellphone stipend
- Commuter benefits for team members who report to the SF and NYC office
- Family planning benefits
- Matching 401(k) contribution with immediate vesting
- Flexible PTO policy, plus 80 hours of Sick Time
- 11 company-paid holidays
- Virtual team building activities, lunch and learns, and other company-wide events!
- Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.
#LI-remote
At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
About Vanta
We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.
Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.