技术客户支持代表（会意大利语）
Technical Customer Support Representative (Italian speaker)
## 我们是谁：
Geotab ® 是物联网和联网交通领域的全球领导者，并被认证为“最佳工作场所™”。我们是由多样化且才华横溢的个人组成的公司，大家齐心协力帮助 businesses 成长和成功，提高社区的安全性和可持续性。
Geotab 正在推进安全，将商用车辆连接到互联网，并提供基于网络的分析，以帮助客户更好地管理车队。Geotab 的开放平台和 Geotab Marketplace ® 提供数百种第三方解决方案选项，使中小型企业以及大型企业都能通过将车辆数据与其其他数据资产集成来实现运营自动化。每天处理数十亿个数据点，Geotab 利用数据分析和机器学习来提高生产力，通过减少燃油消耗优化车队，提升驾驶员安全并实现对法规变化的强合规性。
我们的团队正在扩大，我们正在寻找那些追随自己热情、思考不同并希望产生影响的人。我们是一个快节奏、不断变化的环境。Geotab 工作人员接受这一挑战，并愿意承担新的任务和活动——这些任务可能并不总是会在初始职位描述中明确说明。加入我们，开启一段富有成就感的职业生涯，有创新的机会、优厚的福利，以及我们有趣且包容的工作文化。在 Geotab 实现你的全部潜力。要了解成为 Geotab 员工是什么感觉，请查看我们的[博客](https://careers.geotab.com/blog/)，并在[Instagram](https://www.instagram.com/insidegeotab/)上关注 @InsideGeotab。
## 你是谁：
我们一直在寻找能够为我们的增长做出贡献并取得成果的优秀人才！Geotab 正在寻找一名技术支持专家，该职位将帮助客户和合作伙伴使用 Geotab 产品，通过诊断和解决复杂的硬件和软件相关问题。如果你热爱科技，并渴望加入行业领先企业——我们期待收到你的申请！
## 你将做什么：
作为技术支持专家，你的主要职责是提供关于数据库设置、设备故障排除和门户配置的技术专业知识，同时向经销商提供产品培训。你将负责通过电话、聊天和电子邮件实施技术解决方案，以及管理退货/更换流程并将严重问题上报给管理层。你还需要为全球战略计划提供定期支持，以…
查看英文原文
## Who we are:
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our [blog](https://careers.geotab.com/blog/) and follow us @InsideGeotab on [Instagram](https://www.instagram.com/insidegeotab/).
## Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will help customers and partners utilize Geotab products by diagnosing and resolving complex hardware and software-related issues. If you love technology, and are keen to join an industry leader — we would love to hear from you!
## What you'll do:
As a Technical Support Specialist your key area of responsibility will be providing technical expertise on database setup, device troubleshooting, and portal configuration while delivering product training to resellers. You will be responsible for the implementation of technical solutions via phone, chat, and email, as well as managing the return/exchange process and escalating severe concerns to management. You will also need to provide regular support for global strategic initiatives to ensure the security and confidentiality of customer data. You will need to work closely with Geotab’s internal departments, partners, and sales representatives, as well as communicate with external customers to resolve complaints.
To be successful in this role you will be a strong team player with excellent interpersonal skills and the ability to clearly communicate technical concepts in both Italian and English. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results.
## How you'll make an impact:
- Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email).
- Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.
- Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
- Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.
- Manage, develop and deliver product service training directly to resellers and customers.
- Provide successful resolution to all customer complaints.
- Report escalating and severe concerns/issues to management.
- Preserve the confidentiality and security of customer data and information.
- Support Geotab global strategic initiatives.
## What you'll bring to the role:
- 1-3 years of experience in customer service/support capacity troubleshooting technical issues.
- Excellent verbal and written communication skills in Italian and English.
- Expert level Excel skills, including creation of pivot tables and reports.
- Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
- Highly organized and able to manage multiple tasks and projects simultaneously.
- Comfort speaking with customers by telephone, email and chat.
- Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
- Strong analytical skills with the ability to problem solve well-judged decisions.
- A strong team-player with the ability to engage with all levels of the organization.
- Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
**Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.**
## How we work:
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our [Privacy Policy](https://www.geotab.com/privacy-policy/). Click [here](https://docs.google.com/document/d/1wsI3_9z1B2IOJtiNNt7Kx9dHjxY7c4yZ7txVDaoF_0U/edit) to learn more about what happens with your personal data.