IT 系统分析师 II
IT Systems Analyst II
在VC3，我们不只是解决IT问题——我们负责解决问题。我们为美国和加拿大的数百个市政机构和组织提供服务，将IT带给最需要的人。我们相信赢得信任、保持成长型思维，并且每次都能交付卓越成果。我们是一支实干者、建设者和技术高手组成的团队，始终秉持四项核心价值观：
超越界限 | 负责到底 | 保持好奇 | 团队协作
我们以个性化、易用性和精准性为傲。这一切始于我们才华横溢的团队，他们致力于不断突破极限。你将带来的影响：
在这个职位中，你将解决复杂的工程技术问题，确保客户获得及时有效的解决方案。通过管理升级的服务请求并支持关键业务技术，你将在推动客户成功方面发挥关键作用。你将理解并遵循VC3之道，即我们的标准和流程，以确保为客户带来可预测的结果。
你将从事的工作：
- 及时接收并响应升级的服务请求、事件和变更请求
- 指导并监督低一级的技术团队成员，协助处理超出一级和/或二级支持范围的升级问题
- 对VC3客户进行技术标准的培训和教育
- 排查并解决以下问题：
- 客户业务应用程序以及常见的应用程序如网页浏览器和Microsoft Office
- 常规网络连接，包括ISP
- 常见的网络技术如DHCP和DNS
- 无线网络性能和可用性
- 防火墙、交换机和路由器
- 远程访问技术，包括VPN、RDS和Citrix
- 服务器、台式机和笔记本电脑上的操作系统
- 完成技术行政任务，如：
- 病毒/恶意软件清除
- 添加/删除/更改虚拟服务器资源
- AD/365/应用密码重置
- 识别重复性问题并发起问题工单
- 对支持的硬件和软件提出改进建议
- 在排查过程中根据需要联系供应商、第三方和客户主题专家（SME）
- 其他所需职责
你带来的工具：
- 需要5年以上相关技术经验，或在VC3担任系统分析师I职位2年以上的经验。在系统分析师/工程师I职位中持续达成KPI。
- 5年以上管理经验：Windows Server，Micro
查看英文原文
At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time. We're a team of doers, builders, and tech whisperers who live by 4 core values:
Go Beyond | Own It | Be Curious| Serve as OneWe pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar. The Impact you will have:
In this role, you’ll resolve complex technical issues, ensuring our clients receive timely and effective solutions. By managing escalated service requests and supporting key business technologies, you’ll play a critical role in driving client success. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer.
What you will be doing:
- Receive & respond to escalated service requests, incidents and change requests in a timely manner
- Mentor and maintain accountability to lower tier technical team members to assist with escalations that stretch beyond the tier 1 and/or tier 2 scope of support
- Train and educate VC3 clients on technical standards
- Troubleshoot and resolve issues with:
- Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office
- General network connectivity including ISP
- Common networking technologies such as DHCP and DNS
- Wireless network performance and accessibility
- Firewalls, switches, and routers
- Remote access technologies including VPN, RDS, and Citrix
- Operating systems on servers, desktops, and laptops
- Complete technical administrative tasks such as:
- Virus/malware removal
- Add/remove/change virtual server resources
- AD/365/application password resets
- Identify recurring issues and initiate problem tickets for them
- Make recommendations for improvements of supported hardware and software
- Engage vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process
- Additional duties as required
The tools you bring:
- 5+ years relevant technical experience is required OR 2 years experience in Systems Analyst I role at VC3. KPIs consistenly met in Systems Analyst/Engineer I role.
- 5+ years experience managing: Windows Server, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper-V and VMWare, routing and Switching, Firewalls, VPNs
- 3+ years experience with virtualization technologies: Hyper-V, VMWare
- CCNA, VMware, or Microsoft 365/Azure certifications highly desired
- Strong knowledge of current IT concepts, issues, practices, methodologies, and trends
- Strong organization and proactive communication skills
- Good problem solving and decision-making skills; ability to understand and analyze complex issues
- Go Beyond – you take that extra step to create moments that are unexpected but appreciated.
- Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.
- Be Curious - You challenge the status quo and aim for continuous improvement and constant learning.
- Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.
What's in it for you:
- Flexibility – We’re remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.
- Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered.
- Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
- People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
- Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.
Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.
Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed!
Originally posted on Himalayas