IT系统工程师I
IT Systems Engineer I
在VC3，我们不只是解决IT问题——我们负责解决问题。我们为美国和加拿大的数百个市政机构和组织提供服务，将IT带给最需要的人。我们相信赢得信任、保持成长型思维，并且每次都能交付卓越成果。我们是一支实干者、建设者和技术高手组成的团队，始终秉持四大核心价值观：
超越极限 | 负责到底 | 保持好奇 | 团队协作
我们以个性化、易用性和精准性为傲。这一切始于我们才华横溢的团队，他们致力于不断突破标准。你将带来的影响：
在这个职位中，你将解决复杂的技术问题，确保客户获得及时有效的解决方案。通过管理升级的服务请求和支持关键业务技术，你将在推动客户成功方面发挥关键作用。你将理解并遵循VC3之道，即我们的标准和流程，以确保为客户带来可预测的结果。
你将从事的工作：
- 及时接收并响应升级的服务请求、事件和变更请求
- 在业务部门应用程序、Microsoft Office、浏览器、网络（DNS、DHCP、ISP）、VPN/RDS/Citrix、无线网络以及打印机等外设上进行故障排查
- 完成技术行政任务，如病毒/恶意软件清除、钓鱼邮件修复、虚拟服务器资源的增删改以及应用密码重置
- 精通Active Directory和组策略管理
- 具有在Microsoft 365 Partner Center/Entra ID工作的强大背景
- 识别重复性问题并为其发起问题工单
- 对支持的硬件和软件提出改进建议，关注客户的安全态势
- 维护准确且实时的工时记录，完整准确地记录故障排查和与客户的沟通
- 参与轮班值班（每3-4个月轮一次）
- 其他所需职责
你带来的工具：
- 2年以上相关技术经验，或在VC3担任Service Technician I或II 1年以上
- 2年以上管理经验：Windows服务、Microsoft/Office 365、Active Directory、GPO、病毒与安全、TCP/IP、DHCP、DNS、Hyper-V和VMWare
- 拥有CompTIA Network/A+、Microsoft 365或Azure认证者优先
- 超越极限——你愿意多走一步，创造令人意外但受赞赏的时刻。
- 负责到底——你有勇气承担起责任。
查看英文原文
At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time. We're a team of doers, builders, and tech whisperers who live by 4 core values:
Go Beyond | Own It | Be Curious| Serve as OneWe pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar. The Impact you will have:
In this role, you’ll resolve complex technical issues, ensuring our clients receive timely and effective solutions. By managing escalated service requests and supporting key business technologies, you’ll play a critical role in driving client success. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer.
What you will be doing:
- Receive and respond to escalated service requests, incidents and change requests in a timely manner
- Troubleshoot issues across LOB applications, Microsoft Office, browsers, networking (DNS, DHCP, ISP), VPN/RDS/Citrix, wireless, and peripherals such as printers
- Complete technical administrative tasks such as virus/malware removal, phishing email remediation, add/remove/change virtual server resources, and application password resets
- Expertise with Active Directory and Group Policy Management
- Strong background working in Microsoft 365 Partner Center/Entra ID
- Identify recurring issues and initiate problem tickets for them
- Make recommendations for improvements of supported hardware and software, with an eye on our clientele’s security posture
- Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
- Participate in the on-call rotation (1 week every 3-4 months)
- Additional duties as required
The tools you bring:
- 2+ years relevant technical experience OR 1 year experience in Service Technician I or II at VC3
- 2+ years experience managing: Windows Service, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper-V and VMWare
- CompTIA Network/A+, Microsoft 365 or Azure certifications highly desired
- Go Beyond – you take that extra step to create moments that are unexpected but appreciated.
- Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.
- Be Curious - You challenge the status quo and aim for continuous improvement and constant learning.
- Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.
What’s in it for you:
- Flexibility – We’re remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.
- Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered.
- Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
- People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
- Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.
Applicant selected will be subject to a criminal and department of motor vehicles background checks and may be required to meet Criminal Justice Information Systems (CJIS) requirements post-employment
Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.
Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed!
Originally posted on Himalayas