网络安全技术赋能经理
Cybersecurity Technology Enablement Manager
#### 公司简介
一切始于工程师Fred Luddy为他的同事Phyllis编写代码，自动化了一个繁琐的任务。她喜极而泣。这一时刻激发了Fred创建一家公司，让每个人都能摆脱琐事，专注于有意义的工作。如今，ServiceNow是企业转型的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在构建一种AI原生文化，让技术和人才携手并进，势不可挡。而我们才刚刚开始。
加入我们，让AI为人们服务。
#### 职位描述
作为网络安全技术赋能经理，你将在推动售后和技术现场团队成功方面发挥关键作用，通过制定和执行战略赋能计划，提升价值实现时间、客户采用率、留存率和账户扩展。在这个职位上，你将利用深厚的技术安全背景，弥合复杂产品架构与现场执行之间的差距。
在这个职位上，你将与客户成功、交付保障、全球支持、产品及其他跨职能团队的领导密切合作，优化和扩展能够带来可衡量业务影响的赋能计划。你将负责全球售后技术赋能，确保与公司目标保持一致，同时根据数据、客户遥测和现场洞察持续优化计划。此外，你将主导技术入职和采用框架的演进，确保在实施后客户旅程中的一致且有力的执行。
这是一个高度亲力亲为的职位。你不仅会设计赋能策略，还会亲自执行。在这个职位上取得成功意味着要与售后团队一起深入一线，以身作则，并对战略和执行展现出深刻的个人责任感。
这个职位需要战略思维、技术可信度、强大的领导力以及对客户卓越的激情。理想的候选人积极主动、高度适应性强，并能在快速变化的环境中茁壮成长，现场反馈驱动持续改进。
#### 资格要求
**你将负责**
- 技术与实操赋能：设计、规划并交付深入的技术赋能活动，包括实验室
查看英文原文
#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
As the Cybersecurity Technology Enablement Manager, you will play a critical role in driving the success of our Post-Sales and technical field teams by developing and executing strategic enablement initiatives that enhance time-to-value, customer adoption, retention, and account expansion. In this role, you will leverage your deep technical cybersecurity background to bridge the gap between complex product architecture and field execution.
In this role, you’ll collaborate closely with leaders across Customer Success, Delivery Assurance, Global Support, Product, and other cross-functional teams to refine and scale enablement programs that drive measurable business impact. You will take ownership of global post-sales technology enablement, ensuring alignment with company objectives while continuously optimizing programs based on data, customer telemetry, and field insights. Additionally, you will spearhead the evolution of technical onboarding and adoption frameworks, ensuring consistent and compelling execution throughout the post-implementation customer journey.
This is a highly hands-on role. You won’t just design enablement strategies—you’ll be rolling up your sleeves and executing them. Success in this role means being in the trenches with post-sales teams, leading by doing, and demonstrating a deep personal ownership of both strategy and execution.
This role requires a strategic mindset, technical credibility, strong leadership, and a passion for customer excellence. The ideal candidate is proactive, highly adaptable, and thrives in a fast-paced environment where field feedback fuels continuous improvement.
#### Qualifications
**What You’ll Do**
- Technical & Hands-On Enablement: Design, scope, and deliver deep-dive technical enablement motions—including lab environments, advanced architectural workflows, integrations, and live technical demos—for technical customer-facing roles.
- Onboarding & Ramping: Assist with the Armis Ignite onboarding program for roles under the Customer Success organization to ensure new hires hit major technical and operational learning milestones by their 30th day.
- Technical Content Creation: Design and organize training content using tools like PowerPoint, Word, Excel, Articulate Rise, and Camtasia, covering Armis product architecture, technical methodologies, systems, and tools.
- Live Training Events: Partner with Subject Matter Experts, leadership, and the enablement team to create technical agendas, assign speakers, run event logistics, survey attendees, build proof of knowledge components (e.g., live demo evaluations, exams), and present outcome readouts to leadership.
- Presenting & Facilitation: Deliver skillful public speaking, training, and technical workshop facilitation, including stage presentations to audiences of up to 400 attendees.
- Enablement Strategies: Build and run targeted enablement motions around product releases and time-sensitive technical initiatives based on evolving business needs.
- Cross-Functional Communication: Craft clear communications to ensure project stakeholders and learners across enablement programs remain informed and aligned.
**What You Bring**
- Prior Technical Field Experience: Background as a Solution Consultant / Pre-Sales Engineer, Customer Success Manager/Engineer, or Technical Account Manager within B2B SaaS or cybersecurity strongly preferred.
- Cybersecurity Domain Expertise: Solid foundation in enterprise cybersecurity concepts, asset management, risk mitigation, and enterprise SaaS technology integrations.
- 5+ years of experience in technical enablement, Customer Success enablement, or technical training within cybersecurity or B2B SaaS.
- Demonstrated Technical Delivery: Proven track record of explaining complex technical concepts, conducting live technical demonstrations, and evaluating technical competencies (exams, live demo certifications).
- Tooling Proficiency: Experience with authoring tools (e.g., Articulate Rise), video editing tools (e.g., Camtasia), LMS/CMS platforms, and project management tools (e.g., Monday, Asana, Smartsheets).
- Leadership & Cross-Functional Alignment: Strong leadership abilities with a track record of gaining buy-in from Product, Engineering, Customer Success, and leadership teams to accomplish shared goals.
For positions in this location, we offer a base pay of **$126,800 - $221,900**, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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