执行体验顾问
Executive Experience Consultant
#### 公司简介
一切始于工程师Fred Luddy为他的同事Phyllis编写了一段代码，自动化了一个繁琐的任务。她喜极而泣。那一刻激发了Fred创建一家公司，让每个人都能摆脱琐事，专注于有意义的工作。如今，ServiceNow是企业重塑的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流程，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在打造一个以AI为核心的文化，让技术和人才携手不可阻挡。而我们才刚刚开始。
加入我们，让AI为人们服务。
#### 职位描述
我们的团队：
总部创新中心是全球最具影响力的高管重新构想未来的场所。在这里，财富500强的领导者与ServiceNow的高管和思想领袖肩并肩，解决他们最紧迫的挑战，发现变革性机会。我们重新定义了高管体验：从以销售为导向、交易式的会议转变为以引导者为主导的对话、精心策划的叙述和以客户转型目标为核心的互动演示。每一次接触点——在访问前、中、后——都旨在带来惊喜、愉悦和启发。
我们正在寻找一位高管体验顾问加入我们的精英团队。这不是一个传统的项目管理职位。你将处于完全重新构想的参与策略的核心，适应性、影响力和信任关系与 flawless 的执行一样关键。
你将负责：
· 设计与协调高管体验：主导高风险高管简报的端到端设计和执行，确保每次参与都超越预期，并与客户转型目标保持一致。
· 影响并激发变革：帮助组织从传统的、以幻灯片为主的简报转向以创新为导向、以引导者驱动的模式。在资深和新晋利益相关者中激发热情并推动新战略的采用。
· 在组织内建立信任：与销售负责人、C级高管、产品倡导者和跨职能团队建立牢固的关系。作为一位平衡客户需求与ServiceNow战略重点的值得信赖的顾问。
· 行业导向的咨询：专注于指定行业，深入理解该行业的特定挑战和机会
查看英文原文
#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
Our team:
The HQ Innovation Center is where the world’s most influential executives come to reimagine the future. Here, Fortune 500 leaders sit shoulder-to-shoulder with ServiceNow executives and thought leaders to tackle their most pressing challenges and uncover transformational opportunities. We’ve redefined the executive experience: shifting from sales-led, transactional meetings to facilitator-led conversations, curated narratives, and interactive demos anchored in customer transformation goals. Every touchpoint—before, during, and after the visit—is designed to surprise, delight, and inspire.
We are seeking an Executive Experience Consultant to join our elite team. This is not a traditional program management role. You’ll be at the center of a completely reimagined engagement strategy, where adaptability, influence, and trusted relationships are as critical as flawless execution.
What You’ll Do:
· Design & Orchestrate Executive Experiences: Lead the end-to-end design and execution of high-stakes executive briefings, ensuring every engagement exceeds expectations and aligns to customer transformation goals.
· Influence & Inspire Change: Help shift organizational mindsets from legacy, slide-heavy briefings to an innovation-led, facilitator-driven model. Inspire enthusiasm and drive adoption of new strategies among both tenured and new stakeholders.
· Build Trust Across the Organization: Forge strong relationships with sales leaders, C-level executives, product evangelists, and cross-functional teams. Serve as a trusted advisor who balances the needs of customers with ServiceNow’s strategic priorities.
· Industry-Aligned Advisory: Specialize in an assigned industry, developing a deep understanding of sector-specific challenges and opportunities. Synthesize insights from engagements to shape future briefings, strengthen narratives, and position ServiceNow as a trusted advisor to industry leaders.
· Navigate Complexity & Ambiguity: Thrive in a fast-paced, evolving environment where program standards are still being defined. Anticipate challenges, proactively address risks, and adapt seamlessly as priorities shift.
· Elevate Customer-Centric Storytelling: Translate customer transformation goals into compelling narratives and immersive demonstrations that position ServiceNow as a strategic partner—not a vendor.
· Champion Program Excellence: Uphold and evolve program standards, mentoring peers and partners to deliver world-class engagements that differentiate ServiceNow from competitors.
#### Qualifications
What We’re Looking For:
· 8+ years of experience designing and delivering high-impact executive engagements or similar strategic programs.
· Proven ability to influence stakeholders at all levels—including sales teams, senior executives, and cross-functional partners.
· Exceptional communication, facilitation, and storytelling skills, with executive presence that builds trust and credibility.
· Strong program and project management capabilities, with attention to detail and a commitment to excellence.
· Comfort navigating complexity, ambiguity, and rapid change, while keeping teams aligned and motivated.
· A consultative, customer-first mindset and the ability to translate business challenges into opportunities for transformation.
· Entrepreneurial drive to continuously improve and “wow” customers in innovative, unexpected ways.
Nice to Have (but not required):
· Familiarity with Microsoft Office 365 for collaboration and content development.
· Experience using BriefingSource for briefing and engagement management.
· Exposure to PowerBI or other analytics tools to surface insights and guide customer narratives.
· Background in sales, customer experience and/or professional services, bringing perspective on how executive engagements accelerate business outcomes.
For positions in this location, we offer a base pay of **$113,700 - $199,000**, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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