高级AI赋能专员 - 前端
Senior AI Enablement Specialist - FE
你准备好解锁智能了吗？
如果你不认为自己符合以下所有条件，但仍然对这份工作感兴趣，请申请。没有人能完全符合所有要求——我们寻找的是在某些领域特别强，同时在其他领域有兴趣和能力的候选人。
关于职位：
Kong 的 IT 团队正在建立一项新能力：一个小型、专业的团队，直接进入业务部门，将 AI 融入到工作中。我们称他们为 AI 赋能专家——我们正在寻找一位资深从业者来领导这项工作。
这不是一个咨询角色。你将与所支持的团队一起动手工作，构建解决实际问题的工具，并帮助人们培养可以持续使用的技能。范围覆盖整个公司——销售、市场、财务、人力资源、法务、客户成功等。你将拥有自主权来优先安排时间以创造最大价值，并获得 IT 领导层的支持来完成任务。
如果你已经做过类似的工作——通过 AI 改变人们和团队的运作方式——并且你希望在一个可以大规模实施并拥有真正所有权的环境中工作，那么这就是你的机会。
你会做什么：
- 花时间在业务团队中，了解他们的实际工作方式——他们的工具、流程、痛点以及最重要的产出。
- 构建 AI 驱动的工作流、自动化和定制工具，解决实际瓶颈并实现可衡量的时间节省。
- 通过一对一辅导、工作会和结构化练习，帮助团队成员发展自己的 AI 技能——让他们从早期实验过渡到自信、独立的使用。
- 识别为一个团队开发的解决方案是否适用于其他团队，并进行必要的工作使其在组织内可复用。
- 建立清晰的框架，跟踪各业务单元的 AI 采用进展，并定期向 IT 领导层报告结果。
- 制定团队的文档标准——每个工具、工作流和经验教训都应被记录下来，而不仅仅存在于你的脑海中。
- 与 IT、安全和工程团队合作，帮助制定 Kong 内部的 AI 治理标准。
- 指导初级团队成员和实习生，给他们提供实战经验和明确的反馈。
- 关注 AI 的最新发展，并将其相关内容转化为适用于 Kong 商业场景的实际应用。
你会带来什么：
最低要求
- 5 年以上相关工作经验
查看英文原文
Are you ready to unlock intelligence?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the Role:
Kong's IT team is standing up a new capability: a small, specialized group that goes directly into business functions and builds AI into how work gets done. We call them AI Enablement Specialists — and we're looking for a senior practitioner to help lead that effort.
This isn't an advisory role. You'll be hands-on with the teams you support, building tools that solve real problems and helping people develop new skills they'll carry forward. The scope is company-wide — Sales, Marketing, Finance, HR, Legal, Customer Success, and beyond. You'll have the autonomy to prioritize where your time creates the most value, and the backing of IT leadership to get things done.
If you've already done this kind of work — transforming how people and teams operate through AI — and you're looking for an environment where you can do it at scale with real ownership, this is the role.
What You'll Do:
- Spend time inside business teams to understand how they actually work — their tools, processes, pain points, and highest-priority outputs.
- Build AI-powered workflows, automations, and custom tools that address real bottlenecks and deliver measurable time savings.
- Help team members develop their own AI skills through one-on-one coaching, working sessions, and structured practice — moving them from early experimentation to confident, independent use.
- Recognize when a solution built for one team applies to others, and do the work to make it reusable across the organization.
- Establish a clear framework for tracking AI adoption progress across business units and report findings to IT leadership on a regular cadence.
- Set documentation standards for the team — every tool, workflow, and lesson learned should be captured so it doesn't live only in your head.
- Help develop Kong's internal AI governance standards in partnership with IT, Security, and Engineering.
- Mentor junior team members and interns, giving them hands-on experience and clear feedback.
- Stay current on AI developments and translate what's relevant into practical applications for Kong's business context.
What You'll Bring:
Minimum Requirements
- 5+ years of experience in a technical or cross-functional role that required problem-solving across teams and functions.
- A track record of building AI-powered tools, automations, or workflows that changed how real work gets done — with specific examples you can speak to.
- Experience helping others develop new technical skills, whether through formal training, one-on-one coaching, or team enablement programs.
- Clear, concise communication skills — you can explain a technical concept to someone who's never thought about it before, without talking down to them.
- Comfort with ambiguity and self-direction; you don't need a detailed roadmap to know where to start.
- Experience working in or with an IT organization, or a comparable role supporting business operations across multiple functions.
Preferred Qualifications:
- Hands-on experience with AI development platforms and tools such as Claude, Claude Code, MCPs, LLM APIs, custom agent frameworks, or workflow automation platforms.
- Background in change management, organizational development, or a large-scale rollout that required bringing skeptical stakeholders along.
- Experience in consulting, solutions engineering, or a client-facing technical role where you had to earn trust and deliver results quickly.
- Familiarity with the enterprise SaaS tools Kong runs on: Okta, Slack, Google Workspace, Salesforce, Jira, or Freshservice.
- Experience creating internal toolkits, playbooks, or training programs that outlived your involvement and were adopted at scale.
- Familiarity with Kong Konnect, Kong Gateway, or API management concepts — understanding how APIs and AI models connect will help you build smarter tools.
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About Kong:
Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com http://www.konghq.com.