客户经理
Account Manager
成为伟大事业的一部分！
Synchrony Group 是一家总部位于宾夕法尼亚州西切斯特的独立公司网络。
在 Synchrony，我们致力于为医疗传播行业提供最高质量的产品和服务。我们的愿景是为客户创造最大价值，为团队成员提供最多机会，同时共同努力改善患者的生活。我们是战略规划、开发和执行最佳方案的领导者，这些方案能够满足医疗需求，实现战略目标，并做出重要的科学和临床贡献。我们对改善客户、医疗专业人员和患者成果的热情和承诺，推动我们在每项工作中超越期望。
Synchrony 由整合的医学科学、临床、创意、商业和行业专家组成。Synchrony Healthcare Communications 专注于品牌和疾病状态的营销/推广活动和计划。我们的团队体现了我们对卓越的承诺——我们聪明、热情且有动力。我们通过整合多样化个体的技能、经验和视角，在尊重与相互支持的环境中取得无与伦比的成果。最重要的是，我们热衷于改变世界，改善患者的生活。
我们的成功建立在团队的基础上，我们一直在努力加强这一基础。我们不仅寻找最优秀的人才加入我们，还创造一个员工受到尊重并被鼓励成长的工作环境。
你是否希望成为伟大事业的一部分？我们期待与你见面！
客户经理负责协助和管理指定客户的客户服务体系活动，包括制定和执行增长收入的策略，以达到并超越既定目标，包括客户管理、开发和保留。该职位还需通过详细且有说服力的项目简报，为内部团队成员提供指导。客户经理在领导内部跨职能核心团队、合作机构、供应商和客户的品牌战略、战术计划以及创新广告、营销和数字方案的设计方面发挥关键作用。此外，客户经理了解客户面临的挑战，并带领内部和外部核心团队进行概念化、设计和实施。
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Be part of something great!
Synchrony Group is an independently owned network of companies, headquartered in West Chester, PA.
At Synchrony, we are dedicated to providing the highest quality products and services in the medical communications industry. Our vision is to create the highest value for our clients and the most opportunity for our team members, while working together to improve the lives of patients. Collectively, we are leaders in strategic planning, development, and execution of best-in-class programs that address medical needs, maximize strategic objectives, and make significant scientific and clinical contributions. Our passion and commitment to improving outcomes for our clients, healthcare professionals, and patients drives us to exceed expectations in everything we do.
Synchrony consists of integrated groups of medical-scientific, clinical, creative, commercial, and industry experts. Synchrony Healthcare Communications specializes in branded and disease state marketing/promotional campaigns and initiatives. Our teams reflect our commitment to excellence—we’re smart, enthusiastic, and driven. We align the skills, experiences, and perspectives of diverse individuals to achieve unparalleled results in an environment of respect and mutual support. Above all, we are passionate about changing the world and improving the lives of patients.
Our success is built on the foundation of our team, and we’re always striving to strengthen our foundation. More than just seeking out the best and brightest to join us, we also create a work environment in which employees are respected and encouraged to grow.
Are you looking to be part of something great? We’d like to meet you!
The Account Manager, has primary responsibility for helping and managing specific Account Services activities for assigned clients, including developing and executing strategies to grow revenue that meets and exceeds assigned objectives including, client management, development, and retention. This individual is also responsible for providing guidance to the internal team members through detailed and compelling project briefs. The Account Manager plays a key role in leading internal cross-functional core teams, partner agencies, vendors and clients on the brand strategy, tactical plans, and design of innovative advertising, marketing, and digital initiatives. In addition, the Account Manager understands client challenges and leads internal and external core teams to conceptualize, design, and deliver novel solutions for clients’ needs in a manner consistent with the values and reputation of Synchrony. Accountabilities include assigned client development, relationships, and satisfaction, and the overall strategy, development, and execution of assigned Accounts Services activities.
Job Duties
Leadership/Management
· Lead cross-functional teams in support of client needs for all Synchrony clients
· Monitor and manage assigned activities to ensure timely delivery of products and services
· Foster and develop collaboration between internal teams and external vendors and partners to ensure innovative and collaborative solutions to client needs
· Ensure team compliance with client contracts, timelines, and budgets
· Oversee assigned program financial management and reporting
· Work with other team members to ensure that Synchrony is meeting its goals, objectives, and corporate values
· Support the development, presentation, and selling of high-quality deliverables
· Accurately assess and relay client requests, comments, and concerns to the internal team
· Ensure alignment of brand strategy to tactical execution
Internal and External Relationships
· Actively participate in client presentations, selling the agency's point of view
· Represent the organization in an appropriate manner
· Attend client meetings, congresses, and communicate key learnings to team and client
· Be a positive force for enhancing the work culture, consensus-building, and internal communications
· Facilitate communication between team members and clients to maintain strong relationships and effective account management
· Resolve conflict and celebrate success; set clear team priorities and help define success in terms of the whole team
· Explain client/brand objectives and strategies to the internal team, partners, and vendors
· Keep management apprised of:· Critical internal Synchrony issues, concerns, and opportunities
· Critical client concerns and opportunities
· Brand accomplishments and tactics
- Monitor industry and therapeutic area and best practices and advances to ensure that Synchrony and our clients are at the cutting edge or leading the field
- Key Competencies
- Effective interpersonal skills, with a strong focus on account services, strategic medical/marketing and businesses processes
- Ability to manage outcomes to win-win resolution
- Ability to present ideas and supporting rationale to internal and external teams in an effective manner
- High level of integrity, confidentiality, and accountability
- Effective leadership skills
- Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
- Demonstrated ability to manage key constituent relationships
- Able to identify key issues; creatively and strategically overcome challenges or obstacles
- Effective attention to detail and a high degree of accuracy
- Excellent analytical thinking, planning, prioritization, and execution skills
- Strong marketing skills and experiences
- Excellent communicator both verbally and in writing
- Strong presentation and persuasion skills: Can develop a clear point of view and tell a meaningful "story"; is effective in a variety of settings and group sizes with clients, peers, subordinates, and management; confidently expresses both data/facts, plus more controversial topics; commands attention and can manage group dynamics
- Ability to oversee, manage, and support priorities and workflow to ensure high-quality project execution according to project timelines and budgets
Requirements
· Bachelor's degree required
· Minimum of 2-3 years’ experience in marketing and account/client services support or pharmaceutical marketing/sales and/or project management
· History of successful management of more than 1 million dollars of fee/year (preferred)
· Specific industry and/or therapeutic expertise is required
· Strong understanding of digital strategy and tactics, specifically in pharmaceutical marketing
· Experience in both professional and consumer tactics preferred
· Experience leading the following activities: advertising initiatives- print or digital, websites, emails, banner ads, video production, media placement, brand planning, sales rep materials, branding, creative campaign development, promotional medical/marketing initiatives
Working Conditions
· Ability to attend and conduct client meetings and presentations
· Significant communication with clients and internal teams, including many presentations
· Ability to travel as client needs require
· Ability to commit to extra and/or nontraditional hours as client needs require
Synchrony places high value on the well-being of its employees; therefore, Synchrony team members are eligible for a comprehensive array of benefits, including competitive salaries, generous paid time off, excellent health insurance, family leave, and a 401(k) plan with employer matching.
All your information will be kept confidential according to EEO guidelines.
EOE. Synchrony is not able to provide visa sponsorship for this role.