合作伙伴运营与AI自动化经理
Partner Operations & AI Automation Manager
Acquia 使全球最具雄心的品牌能够打造有意义的数字客户体验。以开源 [**Drupal**](http://drupal.org/) 为核心，Acquia 数字体验平台（DXP）使成千上万全球组织的营销人员、开发人员和 IT 运维团队能够快速构建和部署能吸引客户、提升转化率并帮助业务脱颖而出的数字产品和服务。
总部位于美国的 [**Acquia**](https://www.acquia.com/) 被分析机构视为市场领导者，并被 The Software Report 列为全球顶级软件公司之一。我们是 Acquia，一家员工遍布 30 多个国家的全球公司，我们正在为未来而构建。我们希望你成为其中一员！
**合作伙伴运营与 AI 自动化经理** 将在推动运营卓越和合作伙伴计划管理中发挥关键作用。该职位需要一位具有战略思维的人才，具备对业务流程的深刻理解、跨职能协作能力，并在快节奏的扩张环境中取得成果的丰富经验。理想的候选人应具备强大的分析和流程优化意识，同时具备技术能力来设计、构建和部署 AI 驱动的工作流程，并能清晰地向技术和非技术利益相关者阐述问题、需求和解决方案。
**职责**
合作伙伴运营经理将在以下领域进行组织、规划和执行：
**运营与流程改进**
- 识别面向合作伙伴和内部流程中的瓶颈；设计、文档化并实施端到端的改进方案。
- 负责合作伙伴运营流程的映射，领导流程改进项目，并根据效率和利润率目标衡量影响。
- 主动识别降低 COGS 支出、提高成本可追溯性并支持合同谈判的机会，提供相关数据支持。
- 负责整个合作伙伴旅程，映射接触点，消除系统摩擦，并优化工具以提升合作伙伴满意度和参与度。
**AI 自动化与代理开发**
- 设计、构建和部署 AI 代理和自动化工作流，以减少合作伙伴运营流程中的手动工作量。
- 应用 AI 工具（包括但不限于 Claude、Gemini 和自动化平台）处理高影响力、高频次的操作任务，建立明确的优先级、测试和实施框架。
查看英文原文
Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source [**Drupal**](http://drupal.org/) at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.
Headquartered in the U.S., [**Acquia**](https://www.acquia.com/) is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future.We want you to be a part of it!
The **Partner Operations & AI Automation Manager** will play a pivotal role in driving operational excellence and partner program management. This role requires a strategic thinker with a strong understanding of business processes, cross-functional collaboration, and a proven track record of delivering results in a fast-paced scale-up environment. The ideal candidate combines strong analytical and process improvement instincts with the technical ability to design, build, and deploy AI-powered workflows, and can clearly articulate problems, requirements, and solutions to both technical and non-technical stakeholders.
**RESPONSIBILITIES**
The Partner Operations Manager will organize, plan, and execute across the following areas:
**Operations & Process Improvement**
- Identify bottlenecks in partner-facing and internal processes; design, document, and implement improvements end-to-end.
- Own the mapping of partner operations processes, lead process improvement projects, and measure impact against efficiency and margin targets.
- Proactively identify opportunities to reduce COGS spend, improve cost traceability, and support contract negotiations with relevant data.
- Own the end-to-end partner journey, mapping touchpoints, removing system friction, and optimizing tools to drive partner satisfaction and engagement.
**AI Automation & Agent Development**
- Design, build, and deploy AI agents and automated workflows that reduce manual effort across partner operations processes.
- Apply AI tooling (including but not limited to Claude, Gemini, and automation platforms) to high-impact, high-frequency operational tasks, with clear frameworks for prioritization, testing, and iteration.
- Own the implementation of AI/automation frameworks across OEM operations, Partner Journey, and the Partner Portal.
- Understand and apply AI grounding, prompt design, and output validation to ensure accuracy and reliability of deployed agents.
**Systems Ownership & Technical Fluency**
- Own the maintenance, configuration, and optimization of partner operations tools and systems, including Salesforce, Jira, the Partner Portal, Crossbeam, and related platforms.
- Serve as a key contributor in the selection, deployment, and upkeep of tools — including leading evaluation frameworks for new platforms (e.g., Partner Portal rebuild on Drupal PaaS).
- Leverage Salesforce and Jira at a hands-on level: build reports and dashboards, manage workflow logic, and reconcile data across systems to surface actionable insights.
- Pull, clean, and analyze data from multiple systems to answer business questions and support partner program decision-making.
**Project Management & Cross-Functional Leadership**
- Lead project planning and execution for high-visibility initiatives including the Partner Portal rebuild, AI/automation rollouts, and partner program enhancements.
- Own project scopes, timelines, and accountability tracking across cross-functional stakeholders — ensuring progress without stalling as priorities shift.
- Partner with the Channel, Salesforce, and Engineering teams to clearly articulate operational needs, requirements, and proposed solutions.
- Serve as the primary point of contact for partner operations tools, managing partner requests and leading partner-facing communications.
- Foster a collaborative, knowledge-sharing culture across the team.
**QUALIFICATIONS**
- Hands-on experience building and deploying AI agents or automated workflows — not just using AI tools, but designing and implementing them.
- Deep working knowledge of Salesforce: reports, dashboards, workflow rules, data objects, and cross-system reconciliation.
- Strong organizational and time management skills
- Desire and interest in working in a high-volume office atmosphere
- Ability to multitask and quickly shift focus
- Thrive in ambiguous, fast-paced environments by independently navigating unstructured data, defining new processes, and adapting to shifting business priorities
- Ability to complete multi-step tasks with a high-level of accuracy
- Excellent team-work, interpersonal, communication, and customer service skills
- Strong work ethic
**DESIRED EXPERIENCE**
- 5+ plus years working in Business systems management, Sales operations, Process Improvement, Partner Management
- Proficiency in Jira for project and issue tracking, including workflow configuration and cross-team coordination.
- Familiarity with Drupal or Drupal PaaS is a strong plus, particularly for candidates who will be contributing to Partner Portal scoping and implementation.
- AI-first driven mindset
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong working knowledge of Google Suite
- Strong working knowledge of Salesforce
- Experience with process improvement initiatives
- Experience working enterprise BI/reporting software such as Domo is a plus.
We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals.
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.