客户合作伙伴，专业服务，美国
Client Partner, Professional Services, US
我们是谁
全球80%的员工是无固定办公桌的工作者。他们是维持电力供应和天然气流动的人，建造道路和桥梁，运营制造工厂，确保我们获得医疗服务，并提供可靠的电话和互联网连接。作为创业者，我们是否考虑过解决他们的问题并提高他们的生产力？
Zinier是一家致力于赋能一线工人——以及支持他们的人员——实现自我和周围世界更大成就的公司。鉴于全球大多数员工都是无固定办公桌的工作者，Zinier认识到技术公平性的重要性，以改善这些维持世界运转的工作者的生活和生产力。
我们是一支以远程优先的全球团队，总部位于硅谷，员工分布在包括美国、加拿大、欧洲、拉丁美洲、新加坡和印度班加罗尔在内的地区，拥有包括 Accel、ICONIQ Capital、Founders Fund、Newfund Capital、NGP Capital、Tiger Global Management 和 Qualcomm Ventures LLC 在内的顶级投资方。
我们寻找的人选
我们正在寻找一位具备技术思维的客户合作伙伴，能够自信地与IT和业务团队互动，将客户需求转化为明确的技术优先事项，并全程负责客户关系。如果你是一位善于战略思考的人，在产品、技术和客户成功交汇处茁壮成长，那么这个职位适合你。
你将作为个人贡献者，与交付和开发团队合作。区域解决方案架构师会为你提供支持，但你将负责客户关系和交付成果。你将管理项目交付，监督上线过程，并在你愿意承担的情况下，可能领导售后客户成功工作。
你所在的位置
美国任何地方；能够根据需要与其他国家或大洲的客户和团队进行远程或面对面协作（偶尔需要出差）。
该职位提供的机会
- 担任主要客户联络人，通过深入了解技术和业务需求，解决复杂问题并确保客户成功
- 与技术相关方（例如平台负责人、交付总监）互动，确保产品功能与客户需求一致
- 为大型企业客户提供交付支持
- 主导发现会议，支持用户验收测试，并管理上线活动
- 确保客户在平台发布后充分实现其价值
- 协调内部团队（产品经理、开发、解决方案架构师和客户成功团队）
查看英文原文
Who we are
80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?
Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.
What we are looking for
We’re seeking a technically-minded Client Partner who can confidently engage IT and business teams, translate customer needs into clear technical priorities, and own the relationship end-to-end. If you’re a strategic thinker who thrives at the intersection of product, tech, and customer success — this is for you.
You’ll be an individual contributor, collaborating with delivery and development teams. A regional Solution Architect will support you, but you’ll own the customer relationship and delivery outcomes. You’ll manage project delivery, oversee go-live, and potentially lead post-sales CS efforts if you're eager to take that on.
Where you are located
Anywhere in the US; able to collaborate with customers and teams in other countries or continents as needed, either remotely or in-person (occasional travel needed).
What the role offers
- Serve as the chief customer liaison, solving complex problems and ensuring customer success through a deep understanding of both technical and business needs
- Engage with technical stakeholders (e.g., Platform Owners, Delivery Directors) to ensure alignment between product capabilities and customer requirements
- Drive delivery for large enterprise customers
- Lead discovery sessions, support UAT, and manage go-live activities
- Ensure customers realize full platform value post-launch
- Orchestrate internal teams (PMs, Dev, SA, and CS) to deliver customer outcomes
What you’ll bring to the role
- Excellent customer-facing and stakeholder management skills, with proven ability to instill confidence with technical audiences
- Strong experience in digital or IT transformation projects
- Tech-savvy and solution-oriented—comfortable navigating complexity without being a developer
- Proven ability to manage large, complex enterprise projects
- Strong communication skills and emotional intelligence, and ability to bridge business and technical perspectives
- Experience in Field Service Management (FSM), Telecom, or Utilities
Own customer success. Deliver outcomes. Be the reason they thrive.
Salary: $100,000 – $150,000 / yearOriginally posted on Himalayas