商业客户经理

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.

Smartsheet is seeking an experienced sales professional to join our team as a Commercial Account Executive - Growth on a 12 month fixed term contract. You will have a history of performance in quota attainment, expanding customer accounts, and new business acquisition. This important role is part of the Growth Sales team and reports to the Regional Director Growth Sales who is based in Sydney.

**You Will:**

- Achieve revenue targets by exceeding sales quotas by running a full-cycle sales process
- Develop and strategise account plans with members of other Smartsheet teams
- Manage strategic sales motions alongside transactional, high-volume opportunities with both existing customers and new business prospects, up to 500 employees
- Conduct needs assessment calls with specific prospects
- Schedule online product demonstrations
- Ensure Smartsheet's success in the retention and growth of account revenue in collaboration with Customer Success and the Renewals Team
- Partner with Customer Success to ensure customers are maximizing the value of their Smartsheet solutions and increasing adoption
- Consult with clients in defining collaboration goals, success criteria, and program strategy to ensure the customer perception of value that leads to sales renewal and expansion
- Exceed quotas using a formal understanding of Solution/Consultative Selling
- Manage your book of business for expansion and up-sell opportunities; partner and grow client relationships
- Be the subject matter expert of Smartsheet and develop in-depth knowledge of product and service offerings
- Collaborate with our network of Channel Partners on opportunities
- Proactively prospect to ensure consistent pipeline generation and maintain good pipeline hygiene
- Maintain accurate and up-to-date forecasting, and derisk forecasts with backup opportunities
- Other duties as assigned

**You Have:**

- 3+ years proven sales track record or quota attainment in a business development role
- 2+ years in a SaaS environment
- Experience managing customer relationships and maintaining relationships in a B2B environment
- Experience in working with new business accounts and new customer acquisition
- Sales experience in a technology-oriented field
- Must know how to use each stage in the sales cycle to promote the sale
- Work with multiple functional departments and roles to manage the customer life cycle from  implementation to renewal
- Excellent ability in analyzing the opportunity for cross-sell and up-sell potential within existing books of business; maximise revenue from new business opportunities
- Strong qualifications and skills to quickly qualify and bucket transactional volume, business, and strategic key deals
- Experience in prospecting and managing a designated territory to maximize revenue growth
- Effectively investigate accounts to uncover opportunities for up-sell within existing plans, and multi-thread opportunities across the organization
- You deal well with pressure; you remain optimistic and persistent, even under adversity
- You have a proactive approach to pipeline generation, prospecting, and a hunter mentality
- Manage excellent interactions both internally and externally with senior-level corporate management and multiple cross-functional teams
- Familiarity with CRM software packages and proficiency in Microsoft Office or Google Suite products
- Passion for working with new technologies and new technical concepts
- You are driven, like to be challenged, and enjoy an ever-changing environment
- Bachelor’s degree or its equivalent, combination of other post-secondary education

**Get to Know Us:**

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

**Equal Opportunity Employer:**

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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